We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Air Transat


2,933 Reviews
Headquarters: 5959 Chemin Cote Vertu Ouest, Montreal, Quebec Canada +1-877-872-6728 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, movies)
Add Photo Write a Review

2,933 Reviews from our TripAdvisor Community

Write a Review

2,933 reviews from our community

Filter reviews by popular destinations:
All reviews Toronto Montreal London Vancouver Paris Cancun Calgary Punta Cana Manchester Glasgow Varadero Rome Puerto Vallarta Quebec
Traveler rating
Cabin
  • (1,819)
  • (0)
  • (241)
  • (0)
Route
  • (1,298)
  • (389)
  • (275)
  • (54)
  • (31)
  • More
Language
  • More
Showing 2,066: English reviews
Cambridge, United Kingdom
Level 3 Contributor
17 reviews
1 helpful vote
Reviewed yesterday
NEW

No thrills - just a simple cheap service. We are not experienced flyers and decided we would probably not use them again for this length of flight. 10 hours with little leg room

International Economy London - Vancouver
Helpful?
Thank bassman_yellow
Toronto, Canada
Level 6 Contributor
100 reviews
54 helpful votes
Reviewed 2 days ago
NEW

Charter flight and package booked through Air Transat. This was our family vacation. Booked 2 weeks with Air Transat at Play Pesquero through Trip Central. Hotel is dirty, unsafe and the staff could care less. Air Transat is useless and won't help you if you have problems. We paid for 4 of us to have a 2 week holiday all...

More 
Caribbean Economy Toronto - Holguin

Helpful?
Thank my2cents4free
Rome, Italy
Level 1 Contributor
3 reviews
1 helpful vote
Reviewed 2 days ago
NEW

I was left stranded by Air Transat when they canceled the flight, no alternative means of transport was offered. I was left on my own.

Domestic Economy Ottawa - Montreal
Helpful?
1 Thank Valerie P
Montreal, Canada
1 review
1 helpful vote
Reviewed 2 days ago
NEW

Service before getting on was 0. I tried to ask a simple question and was met with a bland, "I don't know," followed by a look that meant, "Your disturbing me, go back and sit you're annoying me." For those buying air plane tickets only and not buying a vacation package, be aware that your ticket does not include baggage,...

More 
Caribbean Economy Montreal - Puerto Plata

Helpful?
1 Thank finch79
Calgary, Canada
Level 3 Contributor
3 reviews
9 helpful votes
Reviewed 3 days ago
NEW

Five of us were travelling with the upgrade of Option Plus - quite an output of money for this trip in April. My luggage was damaged in transit and I reported it April 23 on my return to the YYC airport. Filled out the paperwork and subsequently provided them with the assessment from the luggage repair shop that it was...

More 
Mexico Economy Calgary - Cancun

Helpful?
1 Thank Lisa F
Toronto, Canada
Level 5 Contributor
73 reviews
24 helpful votes
Reviewed 3 days ago
NEW

Air Transat transatlantic flight was good. No delays, online check in was easy. Newer plane was nice and leg room was not bad considering. Its always nice to have more room to stretch when you are on a long flight. The return flight had lots of empty seats so it was great.

International Economy Toronto - Catanzaro
Helpful?
Thank 465tony465
Royal Tunbridge Wells, United Kingdom
Level 6 Contributor
111 reviews
15 helpful votes
Reviewed 5 days ago
NEW

We had experienced a good flight over to Canada with this airline and our experience on this return leg was the direct opposite. The plane seemed shabby and dirty and we had asked for the bulk head for extra leg room which happened to be opposite the two washrooms, which were damaged, dirty and the doors would not snap shut...

More 
International Economy Calgary - London

Helpful?
Thank Sarah D
Royal Tunbridge Wells, United Kingdom
Level 6 Contributor
111 reviews
15 helpful votes
Reviewed 5 days ago
NEW

We were flying over for a fmaily wedding and the trip although long was very well managed and the plane was pristine. I had booked extra leg room and the economy seats were good enough with a stretch out for my 6ft 2ins son. Food was poor and I was glad that we had stocked up at the airport.

International Economy London - Vancouver
Helpful?
Thank Sarah D
Texas
Level 6 Contributor
430 reviews
67 helpful votes
Reviewed 5 days ago
NEW

Long flight, Vancouver to Gatwick, took the upgrade its was well worth the extra, nice airplane, good service, many amenities, recommend THE UPGRADE, ESP. ONCE YOU CHECK THE PRICES. Reasonable boarding system, signs and info reasonable at airports for airline.

International Business Class Vancouver - London
Helpful?
Thank Pepperjackm
Ayr
Level 2 Contributor
6 reviews
5 helpful votes
Reviewed 6 days ago
NEW

Good service spacious seating, was comfortable, travelled as a group and we were all close together. Although some had the option plus and were mixed within the group. I require isle seating and accommodated me.

Caribbean Economy Toronto - Punta Cana
Helpful?
Thank Julie Y
No reviews match your filter preferences. Remove a filter or to read reviews.
See travel tips for airlines
“Book early and get seats with more legroom”
bassman_yellow, yesterday | Read review
“Pay a bit more to a responsible carrier is worth it. Air Canada and Westjet have better rooms, more flights and more reliable in general.”
my2cents4free, 2 days ago | Read review
“Don't use this Airline unless you are looking for stress”
valeriep791, 2 days ago | Read review
“Econo not that cheap! If you can chose another carrier, do yourself a favor an DO IT!”
finch79, 2 days ago | Read review
“Don't expect much from this airline. Customer service is the worst.”
LisaF618, 3 days ago | Read review
Show next 5 travel tips 5 of 10
About Air Transat
Montreal-based Air Transat (TS) flies to 60 destinations in Canada, the United States, Mexico, the Caribbean, Central America, South America and Europe. Because it specializes in vacation destinations, it typically flies to warmer destinations during winter months and European destinations during summer months. It has operating bases at Montréal–Pierre Elliott Trudeau International Airport (YUL), Toronto Pearson International Airport (YYZ) and Vancouver International Airport (YVR). Air Transat aircraft have two cabins: Club Class, which is the equivalent of Business Class, and Economy Class.

223 photos of this airline

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (223)
Viewed
View from Window (29)
Viewed
Airport (47)
Viewed
Cabin (22)
Viewed
Onboard features (1)
Viewed
Food and Drink (1)
Viewed
Our fleet (1)
Viewed
Onboard Feature (8)
Viewed
Seat (16)
Viewed
Food and Drink (22)
Viewed
Airline Lounge (2)
Viewed
Other (74)