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Air New Zealand


4.5 of 5 bubbles
3,236 Reviews
Headquarters: 185 Fanshawe Street, Auckland 01010 New Zealand +64 93573000 Website
Rating summary
  • 4 of 5 bubbles
    Legroom
    4 of 5 bubbles
    Seat Comfort
  • 4.5 of 5 bubbles
    Customer Service
    4 of 5 bubbles
    Value for Money
  • 4.5 of 5 bubbles
    Cleanliness
    4.5 of 5 bubbles
    Check-in and Boarding
  • 4 of 5 bubbles
    Food and Beverage
    4 of 5 bubbles
    In-flight entertainment (WiFi, TV, movies)
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3,236 Reviews from our TripAdvisor Community

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3,236 reviews from our community

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Showing 2,923: English reviews
Level Contributor
8 reviews
4 helpful votes
5 of 5 bubbles Reviewed 2 days ago NEW via mobile

Was dreading this 14 hour flight across the Pacific with family after bad experiences on shorter international flights with another airline. Right from check in, Air NZ was outstanding. The biggest difference is that their staff are so friendly. They all made a huge effort to make every single person onboard the plane feel welcome and comfortable. The plane itself...

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International Economy Vancouver - Auckland

Helpful?
Thank kgfromnz
Lake Hawea, New Zealand
Level Contributor
31 reviews
5 helpful votes
4 of 5 bubbles Reviewed 2 days ago NEW

4 Flights in 4 days , all on time , Happy friendly FAs , even a snack , no complaints , planes clean and tidy , ground staff helpful , all in all very satisfied.

Domestic Economy Queenstown - Nelson
Helpful?
Thank rivet12
Napier
Level Contributor
44 reviews
35 helpful votes
3 of 5 bubbles Reviewed 2 days ago NEW

Seat was fine, entertainment was good, food was not quite as bad as I was expecting after my last experience (dinner was ok, but the breakfast was exactly the same as on the Rarotonga flight). The staff on this flight were "normal" cabin crew. (As in they were pleasant, did their jobs efficiently and were not rude to their customers)....

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International Economy Auckland - Vancouver

Helpful?
Thank PH1Napier
Sherwood Park, Canada
Level Contributor
32 reviews
80 helpful votes
3 of 5 bubbles Reviewed 2 days ago NEW

My wife and I booked Economy Class tickets from Vancouver to Auckland and return 7 months before our departure date in mid-January 2017 at a total cost of $5,200 CAD. Our travel agent obtained confirmed seating on all flights. The outbound trip to New Zealand was uneventful with excellent cabin service, cramped seats, and so-so food. The flight duration was...

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International Economy Auckland - Vancouver

Helpful?
Thank acornmajor13
Level Contributor
7 reviews
1 helpful vote
2 of 5 bubbles Reviewed 2 days ago NEW

You can buy everything online: movie (Batman vs Superman - not working), food (sandwich options not available) in a very slow pace. Everything takes ages. Staff is friendly but that's it: friendly. Does not mean problems will be solved. As the movie and the food you chose were not available, you are given a free other movie and a free...

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Trans-Tasman Economy Sydney - Auckland

Helpful?
Thank Ana Luiza L
Cork, Ireland
Level Contributor
385 reviews
99 helpful votes
4 of 5 bubbles Reviewed 3 days ago NEW

We love to fly Air NZ as it always feels like a homecoming as soon as you board. The staff are very helpful and friendly. I love the way the signals to sleep and awake simulate the lighting of sundown and sunset, resulting in all customers respecting that the flights are long and good sleep highly desirable The food and...

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International Business Class London - Auckland

Helpful?
Thank Irwi
Tirau, New Zealand
Level Contributor
24 reviews
11 helpful votes
5 of 5 bubbles Reviewed 3 days ago NEW

Air NZ is our preffered choice of airline when we travel both domestic and international. The staff are friendly and helpful. We have had stewards/hostess give us recommendations for restaurants and have also seen them offer recommendations for various things to other passengers. Also when travelling internationally it's always nice to get on the plane after a busy holiday and...

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International Economy Auckland - Houston

Helpful?
Thank Nikdog
Sydney, Australia
Level Contributor
19 reviews
6 helpful votes
5 of 5 bubbles Reviewed 3 days ago NEW

An amazing family experience, we were offered just the right amount of service from the moment we entered the airport at each end of our trip. Staff who were knowledgeable and patient as well as extremely helpful. All planes were clean and well presented and offered all of the services and technology required to amuse children of all ages, looking...

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Trans-Tasman Economy Sydney - Kerikeri

Helpful?
Thank Shelley A
Castricum
Level Contributor
70 reviews
14 helpful votes
5 of 5 bubbles Reviewed 3 days ago NEW

A great relaxed airline. We had plenty of legroom and good service. The safetyinstructions are hilarious as we've seen before. It is the only airline where you are interested in the safetymovie. The food on board was good and the onboard entertainment was also good.

International Economy Singapore - Auckland
Helpful?
Thank Ton L
Scotland
Level Contributor
111 reviews
87 helpful votes
4 of 5 bubbles Reviewed 3 days ago NEW

This covers 3 internal flights: Auckland - Christchurch Christchurch - Invercargill Christchurch -Wellington Service on all of the flights was similar to my experiences in Europe some years previously, staff were helpful, each flight had a choice of drinks (hot and cold) as well as a biscuit and, finally, a real nod to days gone by, a boiled sweet before...

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Domestic Economy Auckland - Invercargill

Helpful?
Thank Truediamond
See travel tips for airlines
“avoid this airline!”
acornmajor13, 2 days ago | Read review
“Better not to buy anything onboard.”
, 2 days ago | Read review
“Excellent for very tall people (husband is 6ft 7)”
nicolasG5260TY, 4 days ago | Read review
“take your own food on board”
993micks, 5 days ago | Read review
“check in together so luggage stays together”
ngaireh2017, 6 days ago | Read review
Show next 5 travel tips 5 of 10
About Air New Zealand
As the national airline of New Zealand, Air New Zealand operates non-stop services to more than 20 domestic destinations as well as to international ports in Australia, the Pacific Islands, Asia, North America, South America and the United Kingdom. As a member of the Star Alliance network, Air New Zealand is able to provide access to almost any destination in the world.

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