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Air New Zealand


9,718 reviews
Headquarters: 185 Fanshawe Street, Auckland Central, Auckland 01010 New Zealand 011 64 9-357 3000 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, movies)
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9,718 Reviews from our TripAdvisor Community

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9,718 reviews from our community

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Showing 8,898: English reviews
London, United Kingdom
Level 6 Contributor
100 reviews
28 helpful votes
Reviewed today
NEW

I love flying with Air New Zealand ever since started visiting the country almost 10 years ago and always enjoyed their hospitality. Until this trip, we always fly premium economy. We flew on their Sky couch because the wife had a knee replacement so needed to lie down flat. The outward journey was pretty uneventful except for the idiot behind...

Date of travel: September 2018
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International Economy Auckland - Hong Kong

Helpful?
Thank steveto710
Auckland Central, New Zealand
Level 6 Contributor
370 reviews
65 helpful votes
Reviewed yesterday
NEW

I always choose Air New Zealand over other airlines as I am usually very happy with the service and the experience that I receive. This flight however was different, we had chosen to travel seat and bag only as it is only a short flight and we assumed we could by food and drinks on board. The email received by...

Date of travel: October 2018
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Trans-Tasman Economy Melbourne - Auckland

Helpful?
Thank shazzzalongley
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Orlando, Florida
Level 4 Contributor
52 reviews
4 helpful votes
Reviewed 2 days ago
NEW

Friendly and professional flight attendants. Comfortable business class. Decent food. Quality drinks. I made it home safe and sound, so all good. Will definitely fly them again!!

Date of travel: December 2018
International Business Class Auckland - Houston
Helpful?
Thank laurenkV1055YJ
Auckland Central, New Zealand
Level 4 Contributor
36 reviews
8 helpful votes
Reviewed 2 days ago
NEW

I love flying with Air NZ who have great staff, they are mostly on time and they provide a very good service. The food however, both in the Lounge and on the plane is terrible. I do expect more especially in the Lounge but the food combinations are truly awful. If they fix that then they will truly be one...

Date of travel: December 2018
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Trans-Tasman Economy Auckland - Sydney

Helpful?
Thank Marc G
Waipukurau, New Zealand
Level 6 Contributor
239 reviews
43 helpful votes
Reviewed 2 days ago
NEW

Recently made the return flight from Auckland to Napier after undergoing an operation in Auckland.Even before checking in we were approached by an Air NZ lady asking if I required a wheelchair.We have traveled overseas extensively during the last few years and found the service here top class even though only traveling on a very small plane We should all...

Date of travel: December 2018
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Domestic Economy Auckland - Napier

Helpful?
Thank Barry W
Brisbane Region, Australia
Level 3 Contributor
10 reviews
6 helpful votes
Reviewed 2 days ago
NEW
via mobile

I had the pleasure of flying with Air New Zealand business class from Brisbane to Los Angeles (with stop over in Auckland). The seats are very comfortable compared to economy, and the service is unparalled. The air hosts are knowledgeable, friendly and go out of their way to assist you. The food menu is quite good, given the confines of...

Date of travel: December 2018
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International Business Class Brisbane - Los Angeles

Helpful?
1 Thank zyrorl
Parks, Arizona
Level 3 Contributor
16 reviews
1 helpful vote
Reviewed 3 days ago
NEW

Great flight and food. Service was good and slept most of the way. Served both dinner and breakfast. Roomy plane

Date of travel: November 2018
International Economy Los Angeles - Christchurch
Helpful?
Thank Denise D
Gold Coast, Australia
Level 4 Contributor
31 reviews
16 helpful votes
Reviewed 3 days ago
NEW
via mobile

I recently flew home from New Zealand to Brisbane the team on flight NZ739 were absolutely fantastic. I will fly Air New Zealand at every chance.

Date of travel: December 2018
Trans-Tasman Economy Auckland - Brisbane
Helpful?
Thank HueyGC
Perth, Australia
Level 4 Contributor
35 reviews
26 helpful votes
Reviewed 3 days ago
NEW
via mobile

Flew the 175 service home and have no complaints at all. Aircraft was clean and seats were comfortable. Inflight entertainment was great with plenty to choose from. Meals were good and enough to satisfy my appetite. Service from the cabin crew was friendly and polite. Only downside is maybe the safety video was a bit cringe worthy. Time to change...

Date of travel: December 2018
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Trans-Tasman Economy Auckland - Perth

Helpful?
Thank petenandlin
Pleasant Point, New Zealand
Level 6 Contributor
156 reviews
22 helpful votes
Reviewed 3 days ago
NEW
via mobile

Flew earlier this month, was terrified as I’m a tetraplegic. From getting bags done, to loading me on Aircraft, to getting me off aircraft and during the flight these people were amazing, could only fault 1 staff member at Palmerston North Airport as we were running abit late on way home as had an issue with my body she snapped...

Date of travel: December 2018
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Domestic Economy Christchurch - Palmerston North

Helpful?
Thank WilsonFamilyNz
See travel tips for airlines
“Premium economy is definitely the way to go on this very long flight.”
896brunod, 5 days ago | Read review
“Keep your cup to refill with water to be more sustainable”
308aimeee, 5 days ago | Read review
“look to taking sky couch over business class if business class crew treats you as a body in the way. better value for your money.”
MelbourneDes, 5 days ago | Read review
“Read the safety sheet in the pocket and ignore the video.”
janpM960PX, 6 days ago | Read review
“Some exit row seats recline other rows with exit behind them do not.”
D3246TIjohnw, 6 days ago | Read review
Show next 5 travel tips 5 of 10
About Air New Zealand
As the national airline of New Zealand, Air New Zealand operates non-stop services to more than 20 domestic destinations as well as to international ports in Australia, the Pacific Islands, Asia, North America, South America and the United Kingdom. As a member of the Star Alliance network, Air New Zealand is able to provide access to almost any destination in the world.

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