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Air New Zealand


9,492 reviews
Headquarters: 185 Fanshawe Street, Auckland Central, Auckland 01010 New Zealand 011 64 9-357 3000 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, movies)
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9,492 Reviews from our TripAdvisor Community

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9,492 reviews from our community

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Showing 8,697: English reviews
New Zealand
Level 5 Contributor
29 reviews
2 helpful votes
Reviewed today
NEW

The overall flight was comfy, leg room ok, although I'm only 5f4" so have smaller legs 💺 Decent entertainment screen, with lots of films to watch 📺 Queues were swift, and getting on and off the plane was smooth running ✈️ Food was decent, especially since I am vegan it was to an alright standard 🍲 However I know this...

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International Economy Shanghai - Auckland

Helpful?
Thank elleclipse
Bordeaux, France
2 reviews
Reviewed today
NEW

My travel agent booked us to Auckland. Best airline I have flown with. The chairs are spacious and comfortable. The staff are overly friendly and have a funny kiwi accent. Its unusual to say that my highlight was the pre-flight safety video. This is the only airline I will fly. Thanks Air New Zealand.

International Business Class Bordeaux - Auckland
Helpful?
Thank WINEsnob001
Great Linford, United Kingdom
Level 4 Contributor
26 reviews
9 helpful votes
Reviewed today
NEW
via mobile

I flew out of London Heathrow on time & with a smile on my face. I was en route to see my family &, as usual, ANZ check in & boarding was a breeze. As I settled into my seat I noted that I seemed to have more leg room than with VA & BA. ANZ staff are just friendlier...

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International Economy London - Los Angeles

Helpful?
Thank Nick T
North Shore, New Zealand
Level 3 Contributor
12 reviews
Reviewed today
NEW

Once again we flew with Air New Zealand from Auckland to Blenheim for the Marlborough Garden Festival and the service from the staff was outstanding. Nothing was a problem from printing out the boarding passes and labeling suitcases to the professional way in which they carried out there duties with a smile.

Domestic Economy Auckland - Blenheim
Helpful?
Thank suzuki24kia
Tauranga, New Zealand
Level 3 Contributor
14 reviews
2 helpful votes
Reviewed yesterday
NEW

Recently flew into Auckland from South America and went to catch our connecting flight to Tauranga only to find we had been put on standby despite having booked and paid for our seat 4 months previous.Having had 2 ordinary experiences with Air NZ on both international and domestic flights recently I was disappointed at another poor experience particularly as the...

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Domestic Economy Auckland - Tauranga

Helpful?
Thank paul f
Auckland, New Zealand
2 reviews
Reviewed yesterday
NEW

Different. Put on a bus and driven to plane.then flew for 2hrs to middle of the Pacific landing on a speck in the ocean.Friendly and happy crew.

South Pacific Economy Sydney - Norfolk Island
Helpful?
Thank Flyer40727499816
Hamilton, New Zealand
Level 6 Contributor
790 reviews
164 helpful votes
Reviewed yesterday
NEW
via mobile

Made to feel special right from the start. Great seats, full lie back. Excellent food and wine. Anything you want at any time. On a longer trip the full lie back seat would be more useful. Food served in proper plates with proper cutlery. Drinks in real glasses. Staff very attentive and helpful.

Trans-Tasman Business Class Auckland - Adelaide
Helpful?
Thank WayneK160
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Waipu, New Zealand
Level 5 Contributor
68 reviews
20 helpful votes
Reviewed yesterday
NEW

We had a wonderful flight to Singapore from the time we left Auckland to the time we arrived in Singapore. The food, beverages and service for all top class and could be faulted. Always fly with Air New Zealand when we can.

International Premium Economy Auckland - Singapore
Helpful?
Thank dulcie164
Level 1 Contributor
3 reviews
Reviewed yesterday
NEW

We flew on a Lunch time flight back to NZ, the plane was far from full and there were seats available all over economy, yet we were seated in a row of 3 with 3 people, to the Credit of the staff once in flight the rather Large Man next to me was offered a whole row to himself, which...

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Trans-Tasman Economy Sydney - Auckland

Helpful?
Thank Navigate08503867783
Palmerston North, New Zealand
Level 4 Contributor
40 reviews
8 helpful votes
Reviewed yesterday
NEW

We caught this domestic flight to travel to Auckland in order to catch a international flight the next day. The flight crew were very friendly and efficient but also very professional. Found I needed to go to the toilet during bumpy conditions and seat belt lights on and given my age and medications really felt I couldn't wait any longer....

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Domestic Economy Palmerston North - Auckland

Helpful?
Thank josephrI7944GA
See travel tips for airlines
“Bring your own plastic free snacks and cutlery and pillow so you don't waste single use plastic whilst on the plane 🍴”
elleclipse, today | Read review
“Alway arrive early for check in.”
suzuki24kia, today | Read review
“Notify flight crew that you have a medical condition requiring toilet urgency.”
josephrI7944GA, yesterday | Read review
“Book another airline”
678simoned678, 2 days ago | Read review
“Don't expect to be on time. The 'she'll be right attitude' does not work with planes. They have to be on time.”
nathalierp2017, 2 days ago | Read review
Show next 5 travel tips 5 of 10
About Air New Zealand
As the national airline of New Zealand, Air New Zealand operates non-stop services to more than 20 domestic destinations as well as to international ports in Australia, the Pacific Islands, Asia, North America, South America and the United Kingdom. As a member of the Star Alliance network, Air New Zealand is able to provide access to almost any destination in the world.

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