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Air New Zealand

14,103 reviews
Headquarters: 185 Fanshawe Street, Auckland Central, Auckland New Zealand 01010
Overview
4.014,103 reviews
Travelers' Choice 2020 Winner
Travelers' Choice 2019 Winner
Travelers' Choice 2018 Winner
Travelers' Choice 2017 Winner
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About Air New Zealand

Airline Alliance

Star Alliance
Headquarters: 185 Fanshawe Street, Auckland Central, Auckland New Zealand 01010

Airline Summary

As the national airline of New Zealand, Air New Zealand operates non-stop services to more than 20 domestic destinations as well as to international ports in Australia, the Pacific Islands, Asia, North America, South America and the United Kingdom. As a member of the Star Alliance network, Air New Zealand is able to provide access to almost any destination in the world.
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Freedom785292 wrote a review Apr 19
1 contribution1 helpful vote
Auckland - Brisbane
Trans-Tasman
I'm an Airnz gold member and I must say the the food is beyond disgusting and has been the same uneatable quality on the past several flights. Unacceptable garbage
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Katey T wrote a review Apr 17
Melbourne, Australia1 contribution1 helpful vote
Melbourne - Napier
Trans-Tasman
Absolutely trash we have travelled with this airline To and from Nz twice this year and all 4 flights have been delayed. Instead of driving to Napier to catch plane to Auckland we had to drive from Waipukurau so we could get to our plane back to Melbourne. Half way through our drive up they changed our whole flights entirely. Our daughter was only a few months old so obviously I didn’t want to travel alone with her, they changed my partners flight to Queensland after I asked them to cancel Napier flights which would have separated us and when I rang them to put him back in my flight they said there were no seats left on the Plane I was on. We were so stressed out at this point we had already driven 3 hours and it was midnight. They don’t care at all they were very rude on the phone even when I asked if he could be put on waiting list for our plane. They basically laughed at us and said they couldn’t do anything about it even though they were at fault. NEVER AGAIN DO NIT RECCOMEND!!
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Road22180613540 wrote a review Apr 16
1 contribution1 helpful vote
Queenstown - Auckland
Domestic
There was an issue with the plane and had to wait over 4 hours and watch 3 other flights take off. No approach to offer us access to an earlier flights unless we have under twelve year olds. They did not fill up business or premium seats as we had not paid for them. Missed and important meeting. You’re not an airline Air NZ you’re a disgrace.
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Taylor H wrote a review Apr 16
1 contribution1 helpful vote
Queenstown - Auckland
Domestic
We were travelling from Queenstown to Auckland with a flight scheduled for 12.10pm. We were notified at boarding time (11.45am) that this was delayed a further 1 hour. Then a few minutes later we were notified that this was now delayed more than 4 hours (4.30pm departure). Whilst we understand that unexpected circumstances arise and this is not the fault of any of the workers as they are ensuring it’s safe to fly, it does not seem to make sense that there were multiple later flights with Air New Zealand, all travelling to Auckland. Instead of utilising these earlier planes for our already delayed flight and just delaying the later flights so that everyone had a slight delay, they kept pushing our flight back and kept the other flights running on time. There was also not the opportunity to transfer to another flight unless you wanted to pay for an upgrade to business class or had young children (which I do not understand how this is a legitimate reason, yes children have additional needs but these needs should be accounted for by the parent if you are a parent who has the privilege to afford to travel with children). Yes we were provided with a small amount of meal vouchers for the one cafe in the terminal (which already had very limited food options) but this does not make up for the cancelled plans and itinerary when travelling. I have travelled extensively and have not ever had delays such as this. It does not leave a very good impression for my first time with air New Zealand. The staff at the airport were professional, however, the planning was poor.
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Robert S wrote a review Apr 14
23 contributions10 helpful votes
Vancouver - Rarotonga
International
Travelled from Vancouver to Aukland then Rarotonga in March returning in April same route. Had exit row seats down and exit RAR to AUK then Premium Economy AUK to YVR. Service on all four legs was excellent compared to Air Canada, West Jet and Lufthansa - they should be ashamed. Exit row seats had lots of legroom and service, food and beverages were great Order drinks from your seat on the screen along with incidentals included in the flight cost - not a surcharge, like Air Canada and West Jet - even the four hour segment. Staff were excellent. We Offered Up on the last 14 hours leg and got it so in Premium Economy. Nice comfortable seats with legroom, food even better and Economy was fine, and drinks, again all included in flight cost. Apologies made for late starts though none were significant and we arrived in plenty of time for our connections. At the end of the day we'd fly Air New Zealand anytime as they leave everyone else we've flown in the dust. Thank-you!
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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123456
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great inflight entertainment and helpful tripadvisor app
3 Helpful votes
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Flughafen Los Angeles, Warten auf das Bording
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Robert S wrote a tip Apr 14
"Submit a lowest offer bid in Offer Up - you may get one or all. We got one."
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Darnell B wrote a tip Apr 5
"Take food with you."
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the travel writer wrote a tip Apr 1
"Choose another Airline other than Air NZ"
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leighkelly wrote a tip Mar 2024
"Never assume what you have booked and paid for is actually what you are going to get . "
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Techno M wrote a tip Mar 2024
"Don’t fly with them if you like a nice experience "
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