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Air India


2,388 Reviews
Headquarters: Airlines House 113 Gurudwara Rakabganj Road, New Delhi 110 001 India +91-1800-180-1407 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, movies)
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2,388 Reviews from our TripAdvisor Community

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2,388 reviews from our community

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Showing 2,056: English reviews
Mumbai (Bombay), India
2 reviews
Reviewed yesterday
NEW

The service on the flight was really good. The food was great and also the seats in general were wider and had more legroom compared to flights from other airlines of similar ticket price. The only reason they got one star less is that the flight was almost 30min late. All in all it was a good experience.

Domestic Economy Kolkata (Calcutta) - Mumbai (Bombay)
Helpful?
Thank Pinaki S
National Capital Territory of Delhi, India
Level 4 Contributor
26 reviews
12 helpful votes
Reviewed 2 days ago
NEW

We chose via Air India's Dream liner for our Hong Kong trip (Jan 17), and I can't say it was as bad as I had been expecting, having heard nasty stories from most friends. We reached the airport well in time and went to the gate of departure, only to be told the gate has shifted and no one knew...

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Asia Economy New Delhi - Hong Kong

Helpful?
Thank Minx76
Bangkok, Thailand
Level 4 Contributor
31 reviews
10 helpful votes
Reviewed 3 days ago
NEW

It was the oldest and dirtiest B787 I ever traveled. The plane is old with the tasteless foods. My blanket was so dirty so I dont wanna use it. Crew services is bad and rough.

Asia Economy Bangkok - New Delhi
Helpful?
Thank TheKimHim
Kolkata
Level 3 Contributor
7 reviews
6 helpful votes
Reviewed 3 days ago
NEW

We booked Air India as it was the shortest journey from Kolkata to New York, including a 3 hour stopover at Delhi. The Boeing 777 300ER's were in average condition and the food could have been better. However, the staff was excellent and made the flights worthwhile. There are other airlines like Emirates, Etihad, Qatar but time is longer. I...

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International Economy Kolkata (Calcutta) - New York City

Helpful?
1 Thank navvy
Ahmedabad, India
Level 5 Contributor
42 reviews
41 helpful votes
Reviewed 3 days ago
NEW

Air India seems to be best and fastest option to fly from Ahmedabad to Sydney. The food was good. Service was also good. We reached Sydney almost one hour before time, may be considered negative, as the person who came to pick us up has to rush up and still we had to wait for about 45 minutes at the...

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International Economy Ahmedabad - Sydney

Helpful?
Thank R_Saksena
Birmingham, United Kingdom
Level 3 Contributor
20 reviews
9 helpful votes
Reviewed 3 days ago
NEW

The Dreamliner aircraft is good, but they have started to age and the interiors are not maintained well, parts have started to creak and the entertainment system was broken for the entire 8hr flight with Usb power socket and light also not working, the staff try to do their best but can't compensate for non working of instruments / electricals.

International Economy New Delhi - Birmingham
Helpful?
Thank AlphaAn
Melbourne, Australia
Level 6 Contributor
201 reviews
79 helpful votes
Reviewed 4 days ago
NEW

I am disgusted and appalled at the lack of basic customer service shown by the Delhi airport Air India staff ! I have travelled Air India many times and taken advantage of their ‘airport upgrade’ service whereby once can move from economy to business for a relatively reasonable fee. However, this trip I received a mail in advance saying I...

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Asia Business Class New Delhi - Hong Kong

Helpful?
Thank Peter M
Port Elizabeth, South Africa
Level 6 Contributor
92 reviews
20 helpful votes
Reviewed 5 days ago
NEW

This was my first time traveling with Air India. There was lots of leg room, and the flight departed on time. I wasn’t too impressed with he breakfast, but that is just a personal choice.

Domestic Economy Mumbai (Bombay) - New Delhi
Helpful?
Thank Commited_Traveller
Level 5 Contributor
72 reviews
50 helpful votes
Reviewed 5 days ago
NEW

Airport checkin was easy with normal and friendly staff. The flight was absolutely fine and all the cabin crew likewise.The flight was delayed and get info about in advance. Air traffic problems which seems common with air India. Restricted legroom on internal/changeover flight which is again normal for budget airlines.

International Economy Birmingham - Chennai (Madras)
Helpful?
Thank Santhaseelan T
Mumbai (Bombay), India
Level 5 Contributor
43 reviews
14 helpful votes
Reviewed 6 days ago
NEW

Have flown air india so many times but every time it is a different experience depending on the flight route. This clearly shows lack of proper training and lack of enforcement of service deliverables. There is no quality control / check, no service quality check and no regard for customer whatsoever. e.g. my friends and i boarded the flight from...

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Domestic Economy Nagpur - Mumbai (Bombay)

Helpful?
1 Thank KL4587
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See travel tips for airlines
“Reach the airport well in time”
Minx76, 2 days ago | Read review
“Do not fly Air India”
TheKimHim, 3 days ago | Read review
“Sr Citizens can awail of wheel chair at start and destination”
sknraina, 1 week ago | Read review
“Never choose Air India, AS the service sucks.”
, 1 week ago | Read review
“Never fly with Air India. They don't know what is "Customer service"”
jaiswalnayan, 1 week ago | Read review
Show next 5 travel tips 5 of 10
About Air India
Air India (AI) is the Indian flag carrier and one of the country's largest airlines. A member of the Star Alliance, the airline flies to 60 domestic destinations and about 30 international destinations in 19 countries, including points in Asia, Australia, Europe and North America. For its short-haul routes, the airline flies aircraft configured with only an Economy Class cabin, or a Business Class and Economy cabin. Long-haul routes feature either Business and Economy cabins, or First, Business and Economy Class cabins. The airline also owns several subsidiaries, including low-cost carriers Air India Regional and Air India Express.
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