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Air India


3.5 of 5 stars
1,056 Reviews
Headquarters: Airlines House 113 Gurudwara Rakabganj Road, New Delhi 110 001 India +91-1800-180-1407 Website

TripAdvisor Reviewer Highlights

Visitor rating
  • 207
    Excellent
  • 339
    Very good
  • 249
    Average
  • 128
    Poor
  • 133
    Terrible
Government excess in full display

Anything more than 2 hrs, opt for the Maharaja. Best seats and food in the business. When they take... read more

3 of 5 starsReviewed yesterday
praveenkrishna14
,
Chennai (Madras), India
Rating summary
  • 3.5 of 5 stars
    Legroom
    3.5 of 5 stars
    Seat Comfort
  • 3 of 5 stars
    Customer Service
    3.5 of 5 stars
    Value for Money
  • 3.5 of 5 stars
    Cleanliness
    3.5 of 5 stars
    Check-in and Boarding
  • 3.5 of 5 stars
    Food and Beverage
    3 of 5 stars
    In-flight entertainment (WiFi, TV, movies)
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1,056 Reviews from our TripAdvisor Community

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1,056 reviews from our community

Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Chennai (Madras), India
Level Contributor
16 reviews
1 helpful vote
3 of 5 stars Reviewed yesterday NEW

Anything more than 2 hrs, opt for the Maharaja. Best seats and food in the business. When they take off and land is another matter altogther. That said, if you are jittery about flying, try them. The best pilots in the business, you will not know when you are airborne or have touched down. And the chefs have to be...

More 
Domestic Economy Chennai (Madras) - New Delhi

Helpful?
Thank praveenkrishna14
Melbourne, Australia
Level Contributor
572 reviews
748 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

Old plane not well maintained and not clean. One of the dirtiest airlines in the world the plane smelt like a dirty barn and the staff although very polite and nice did not assist with information I needed. Never again

International First Class New Delhi - London
Helpful?
Thank Lechiffre1
Bengaluru (Bangalore), India
Level Contributor
598 reviews
170 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Air India is the national carrier of India for right reasons . The fares are low in International travel . In domestic sector this airline still serves you the food during flight without charging you / selling it as other airlines do . The staff is generally accessible in their local office unlike other airlines if you wish to approach...

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Domestic Economy Bengaluru (Bangalore) - New Delhi

Helpful?
Thank kamakshi2015
Jaipur, India
Level Contributor
16 reviews
2 helpful votes
2 of 5 stars Reviewed 5 days ago NEW via mobile

Plane was old inside. And flight was delay approx 40-45 mins. We all passengers waiting of take off in plane. Air hostess was like auntie. Old and fat. I ll never buy a air India ticket.

Domestic Economy Mumbai (Bombay) - Goa
Helpful?
1 Thank uniqueavi
Kolkata (Calcutta), India
Level Contributor
7 reviews
3 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

it was an amazing experience with airindia. the flight was on time...infact we reached chennai before time and it was advantage to us as we had to take a connecting flight to kolkata.super AIR INDIA....the take off and landing was also smooth...

Asia Economy Male - Chennai (Madras)
Helpful?
Thank sumitra15
Pune, India
Level Contributor
38 reviews
3 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Air India offers the cheapest fares amongst all the air line companies. Overall ourney experience is good. However the aeroplane quality was not that good. Window glasses were cracked. Earlier they used to provide free meal and snacks. Not sure if they do it yet.

Domestic Economy Mumbai (Bombay) - Varanasi
Helpful?
Thank kumarshail88
Level Contributor
63 reviews
1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

On time boarding, Good quality and clean plane, Good staff, Free meal inside the plane, Comfortable seats makes my journey very pleasant. It was an excellent journey and service was enjoyable and snacks provided was excellent which no airline provide and the quality was also very good. I likes this airline so much.

Domestic Economy Lucknow - Mumbai (Bombay)
Helpful?
Thank Dharmendra S
2 reviews
4 of 5 stars Reviewed 6 days ago NEW via mobile

I choose this airline purely based on it being the cheapest available, but I was pleasantly surprised by how comfortable the flight was. The seats were large, I had an enormous amount of baggage allowance, and the food was all tasty. The range of movies was a little more limited than other airlines, and there was no English music available,...

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International Economy Birmingham - Tokyo

Helpful?
Thank Emma D
Rourkela, India
Level Contributor
3 reviews
5 of 5 stars Reviewed 6 days ago NEW

It was an excellent journey and service was enjoyable and snacks provided was excellent which no airline provide and the quality was also excellent.

Domestic Economy Raipur - New Delhi
Helpful?
Thank agrawalsk10
Level Contributor
8 reviews
3 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Although the flight is average overall, there are lots of flaws in this airline. The seat look big but once you settle in, it can get pretty darn small and uncomfortable. Moreover, the In-Flight entertainment is only good for Indian movies but for other languages (English, French) the options drastically plummet.

Asia Economy Bangkok - Mumbai (Bombay)
Helpful?
Thank Avi M
See travel tips for airlines
“Empty stomachs and sore backs opt for this airline”
 of 5 stars praveenkrishna14, yesterday | Read review
“If you are a senior which Iam please ask for the discount for seniors 30% off the basic fare !”
 of 5 stars kamakshi2015, 4 days ago | Read review
“get enrolled in frequent flyers club of AIr INDIA...its an advantage.”
 of 5 stars sumitra15, 5 days ago | Read review
“Always use air india. Its best”
 of 5 stars , 6 days ago | Read review
“Quality of seat was not upto the mark. Music system and TV can be provided”
 of 5 stars agrawalsk10, 6 days ago | Read review
Show next 5 travel tips 5 of 10
About Air India
Air India (AI) is the Indian flag carrier and one of the country's largest airlines. A member of the Star Alliance, the airline flies to 60 domestic destinations and about 30 international destinations in 19 countries, including points in Asia, Australia, Europe and North America. For its short-haul routes, the airline flies aircraft configured with only an Economy Class cabin, or a Business Class and Economy cabin. Long-haul routes feature either Business and Economy cabins, or First, Business and Economy Class cabins. The airline also owns several subsidiaries, including low-cost carriers Air India Regional and Air India Express.
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