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Air India

3.5 of 5 bubbles
1,957 Reviews
Headquarters: Airlines House 113 Gurudwara Rakabganj Road, New Delhi 110 001 India +91-1800-180-1407 Website
Rating summary
  • 3.5 of 5 bubbles
    3.5 of 5 bubbles
    Seat Comfort
  • 3 of 5 bubbles
    Customer Service
    3.5 of 5 bubbles
    Value for Money
  • 3.5 of 5 bubbles
    3.5 of 5 bubbles
    Check-in and Boarding
  • 3.5 of 5 bubbles
    Food and Beverage
    3 of 5 bubbles
    In-flight entertainment (WiFi, TV, movies)
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1,957 Reviews from our TripAdvisor Community

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1,957 reviews from our community

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Showing 1,679: English reviews
Montreal, Canada
Level Contributor
93 reviews
40 helpful votes
1 of 5 bubbles Reviewed yesterday NEW

Air India was unbelievably inept and uncaring. The flight had to make an emergency landing in Ankara to evacuate an ill passenger. Nobody had problems with that. It was the right thing to do. However we ended up staying Ankara for 24 hours and received NO updates or information from Air India. We were herded like cattle into a narrow...

International Economy London - Mumbai (Bombay)

Thank Hanna H
Riyadh, Saudi Arabia
Level Contributor
22 reviews
7 helpful votes
4 of 5 bubbles Reviewed yesterday NEW

AI has turn around nicely..I have been flying to AI since 2007. Internationally, it has improved a lot. Good support staff and on-time service are added to its operation.

International Economy Riyadh - Kolkata (Calcutta)
Level Contributor
11 reviews
5 of 5 bubbles Reviewed 2 days ago NEW

Flight was on time. Good hospitality by the crew members. Taken care of my infant very well during the take off and landing. Very good flying experience.

Domestic Economy Kozhikode - Thiruvananthapuram (Trivandrum)
Thank BOSS K
Level Contributor
26 reviews
10 helpful votes
4 of 5 bubbles Reviewed 2 days ago NEW

While the food was certainly good matching the tradition, comfort can be made better. Ambience was quite Ok

Domestic Economy Chennai (Madras) - Hyderabad
Thank Krithivas
1 review
1 of 5 bubbles Reviewed 2 days ago NEW

check in officer is not nice ,very rude and did not give us the boarding pass. Just showed us the reason my son overstayed in India which is not true and we proved with proofs. They admitted their mistake finally after 2 months. I had to invest another ticket from Airindia. They did not give us any penalty and telling...

International Economy Hyderabad - Chicago

Thank Vineela R
Level Contributor
52 reviews
1 helpful vote
3 of 5 bubbles Reviewed 2 days ago NEW

first of all, there is no guarantee that the flight will go on time because maximum time there is some issue or the other because of which flight operations are affected... our flight was delayed by 4.5 hours while the journey time was only 1.5 hours.. the airline was kind enough to offer snacks during the delay... the flight cabin...

Domestic Economy Mumbai (Bombay) - Bhopal

Thank Kartik S
Varanasi, India
Level Contributor
58 reviews
24 helpful votes
1 of 5 bubbles Reviewed 2 days ago NEW

The staff is to slow. The boarding gate opened at least 10-15 min after all the passengers came out. The condition of the aircraft was pathetic. It was almost 25-30 years old aircraft. The curtains at the entry were so dirty as if it was not washed/changed for years. The breakfast offered was well below average with just a few...

Domestic Economy Varanasi - New Delhi

Thank akhi_gupta_73
Level Contributor
3 reviews
4 of 5 bubbles Reviewed 2 days ago NEW

overall flight experience was good. food quality as well. thought the flight was late and had an 6 hrs layout at DELHI airport.

Asia Economy Kathmandu - Ahmedabad
Thank ashutosh p
Sri Lanka
Level Contributor
7 reviews
1 helpful vote
2 of 5 bubbles Reviewed 5 days ago NEW

I found it pretty amusing when the staff kept asking what we would like to have (Meal and Drinks) when all they had was left was one option. I do understand that they make a most likely scenario and plan on meals but how can you run out of something like Juice???

Asia Economy New Delhi - Colombo
Thank Shashike S
Hyderabad, India
Level Contributor
5 reviews
4 of 5 bubbles Reviewed 5 days ago NEW

Had a pleasant trip good hospitality and good customer service in time take off smooth flying i surely prefer to go as no traffic hurdle at Bngl after landing reached in time.

Domestic Economy Hyderabad - Bengaluru
See travel tips for airlines
“If there are problems, AI will not tell you a thing and will only look after their own staff.”
HannaH534, yesterday | Read review
“extra discount for students”
, 2 days ago | Read review
“All r experienced and respectable staff”
NEMMARAPARAMESWARAN, 5 days ago | Read review
“Please make itinerary perfect when issue ticket.”
Saravanan2014, 5 days ago | Read review
“always confirm your flight status one night before”
, 6 days ago | Read review
Show next 5 travel tips 5 of 10
About Air India
Air India (AI) is the Indian flag carrier and one of the country's largest airlines. A member of the Star Alliance, the airline flies to 60 domestic destinations and about 30 international destinations in 19 countries, including points in Asia, Australia, Europe and North America. For its short-haul routes, the airline flies aircraft configured with only an Economy Class cabin, or a Business Class and Economy cabin. Long-haul routes feature either Business and Economy cabins, or First, Business and Economy Class cabins. The airline also owns several subsidiaries, including low-cost carriers Air India Regional and Air India Express.
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