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Air India

Headquarters: Airlines House, 113 Gurudwara Rakabganj Road, New Delhi India 110 001

Overview

3.03.0 of 5 bubbles10,485 reviews
Legroom3.5 of 5 bubbles
Seat comfort3.0 of 5 bubbles
In-flight entertainment (WiFi, TV, movies)2.5 of 5 bubbles
Onboard Experience3.0 of 5 bubbles
Customer service3.0 of 5 bubbles
Value for money3.0 of 5 bubbles
Cleanliness3.0 of 5 bubbles
Check-in and boarding3.0 of 5 bubbles
Food and beverage3.0 of 5 bubbles
About Air India
Airline Alliance
Star Alliance

Airline Summary

Air India (AI) is the Indian flag carrier and one of the country's largest airlines. A member of the Star Alliance, the airline flies to 60 domestic destinations and about 30 international destinations in 19 countries, including points in Asia, Australia, Europe and North America. For its short-haul routes, the airline flies aircraft configured with only an Economy Class cabin, or a Business Class and Economy cabin. Long-haul routes feature either Business and Economy cabins, or First, Business and Economy Class cabins. The airline also owns several subsidiaries, including low-cost carriers Air India Regional and Air India Express.
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10,485Reviews
2,719Photos
100Tips
3.0
10,485
Excellent
1,707
Very good
2,349
Average
1,685
Poor
1,145
Terrible
3,600

Popular mentions


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Meander10491724089
3 contributions
2.0 of 5 bubbles
Never expected this kide of service from AI
Toronto - New DelhiInternational
Air India Business Class (AI188: Toronto to New Delhi) I recently traveled with my family on Air India flight AI188 from Toronto to New Delhi in business class, expecting a comfortable and premium experience. However, the journey turned out to be extremely disappointing. The seat assigned to me was broken and could not be converted into a bed, making the long-haul flight very uncomfortable. The table tray was also damaged, adding to the inconvenience. Despite bringing these issues to the attention of the cabin crew, their response was far from what one would expect in a business-class setting. The staff showed little concern and did not make any effort to provide an alternative solution. Given the premium fare paid for this journey, such complications are unacceptable. Traveling with family, we expected comfort and convenience, but instead, we faced unnecessary challenges. Air India, as a national carrier, should uphold a much higher standard, especially in business class. I sincerely hope the airline takes immediate steps to improve its service, maintenance, and customer care to ensure a better experience for future passengers.
Date of travel: February 2025
Written February 18, 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Amrit
2 contributions
1.0 of 5 bubbles
Worst plane ever
Amritsar - BirminghamInternational
Entertainment screen not working on half the plane Really bad food Seats andxtables in v poor condition Will not be using this company again
Date of travel: December 2024
3.0 of 5 bubbles
Legroom
1.0 of 5 bubbles
Seat comfort
1.0 of 5 bubbles
In-flight Entertainment
3.0 of 5 bubbles
Customer service
1.0 of 5 bubbles
Value for money
1.0 of 5 bubbles
Cleanliness
3.0 of 5 bubbles
Check-in and boarding
1.0 of 5 bubbles
Food and Beverage
Written February 17, 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

ramesh b
San Jose, California
36 contributions
1.0 of 5 bubbles
refused payment for damaged bag and missing items
San Francisco - New DelhiInternational
We discovered a Damaged bag on arrival at Hyderabad airport. We reported it to staff on-site - they said it will take an hour to file a report but that we can do it online. Since flight arrived late and we were already late for an important and time critical family event we decided to file online later. Air India only offered $20 for damaged bag and refused to compensate us for missing items.
Date of travel: December 2024
3.0 of 5 bubbles
Legroom
3.0 of 5 bubbles
Seat comfort
3.0 of 5 bubbles
In-flight Entertainment
2.0 of 5 bubbles
Customer service
2.0 of 5 bubbles
Value for money
2.0 of 5 bubbles
Cleanliness
3.0 of 5 bubbles
Check-in and boarding
3.0 of 5 bubbles
Food and Beverage
Written February 16, 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

karanveer k
1 contribution
1.0 of 5 bubbles
Customer service and flight experience
New Delhi - TorontoInternational
Terrible experience, uncomfortable seats, food quality zero, screens were not working, customer service team is not good too, they don’t reply on time. We raised our ticket issue to them but they replied when we reached to our destination. It was funny and disgusting too
Date of travel: January 2025
Written February 16, 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Justine M
Nottingham, United Kingdom
184 contributions
5.0 of 5 bubbles
One of the best, definitely as good as Emirates and better than BA
New Delhi - LondonInternational
Don’t believe all of the reviews Indian Airlines have made massive improvements recently. We’ve have flown with BA, Emirates and many other airlines and Air India rates as one of the best. Service was excellent, food was first class and the cabin crew just amazing. Big shout out to Raving Chauhan, Ritanshu, Gloria they were brilliant
Date of travel: February 2025
5.0 of 5 bubbles
Legroom
5.0 of 5 bubbles
Seat comfort
5.0 of 5 bubbles
In-flight Entertainment
5.0 of 5 bubbles
Customer service
5.0 of 5 bubbles
Value for money
5.0 of 5 bubbles
Cleanliness
5.0 of 5 bubbles
Check-in and boarding
5.0 of 5 bubbles
Food and Beverage
Written February 16, 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

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Amrit
2 contributions
1.0 of 5 bubbles
Don't bother plane is like 30 years old
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xjemargreet
Amsterdam, The Netherlands
2 contributions
1.0 of 5 bubbles
Never book with Air India!
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Escape08943903340
2 contributions
2.0 of 5 bubbles
All can change in one Minute. Be carefull
Read full review

Ashmita P
5 contributions
1.0 of 5 bubbles
Do not travel with Air India
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Fred R
2 contributions
1.0 of 5 bubbles
use a different airline!
Read full review

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