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Air India


5,127 reviews
Headquarters: Airlines House 113 Gurudwara Rakabganj Road, New Delhi 110 001 India 011 91 1800 180 1407 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, movies)
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5,127 Reviews from our TripAdvisor Community

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5,127 reviews from our community

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Showing 4,346: English reviews
Changanacherry, India
Level 2 Contributor
5 reviews
Reviewed today
NEW

A very nice and wonderful experience. highly recommending. one of the best aircraft and very good experience i had with Air India.

International Economy Dubai - Kochi (Cochin)
Helpful?
Thank Alf G
1 review
Reviewed yesterday
NEW

Its my first flight experience with Air India....It s just a SaKari Air Lines. There is sms alert regarding journey, APP was Not working no information about departure terminal.When i reached to air port i was unable to take Boarding Pass from kiosk. In flight leg room was good, but there is no sense of grooming both air hostess and...

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Domestic Economy Mumbai - Bhopal

Helpful?
Thank Voyager30219718294
Toronto, Canada
Level 5 Contributor
55 reviews
50 helpful votes
Reviewed yesterday
NEW
via mobile

This is the Air India lounge at Ahmedabad airport! Small seating area in a airport restaurant!! Walked past it several times before someone told me

Domestic Business Class Ahmedabad - Mumbai
Helpful?
Thank Ppatel1234567
Lido Beach, New York
Level 6 Contributor
467 reviews
196 helpful votes
Reviewed yesterday
NEW

We paid an extra $62 USD each for exit row window and middle seats and it was the best investment. We were able to stretch out quite a bit and sleep as much as we could. Boarding with this airline is usually chaotic but, after two weeks in-country, we were pretty savvy about getting where we want to when we...

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International Economy New Delhi - New York City

Helpful?
Thank Bobbi S
Level 6 Contributor
160 reviews
25 helpful votes
Reviewed yesterday
NEW
via mobile

I travelled to & from Delhi and it was great. They offered me an earlier flight and instead of reaching at 10 pm, I reached about 06:30 pm. So, definitely it was wonderful and that too without paying anything extra and over there it was Dewali festival.    There are people, who start making issue of everything and any place....

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Domestic Economy Varanasi - New Delhi

Helpful?
Thank KaranSachan
Level 1 Contributor
3 reviews
1 helpful vote
Reviewed yesterday
NEW
via mobile

Poor service, delayed flight (because we later learned the scheduled pilot was drunk and failed pre-flight checks), in-flight entertainment broken. Overall a horrid experience!

International Economy New Delhi - London
Helpful?
1 Thank Benjamin C
Glasgow, United Kingdom
Level 4 Contributor
40 reviews
18 helpful votes
Reviewed yesterday
NEW
via mobile

Cannot say how much a cancellation of a flight from Shimla to Dehli distrusted our travel and start of our holiday in India . A very poor show by Air India Pretty annoyed to lose a whole day travelling and a day in Dehli the morning was a beautiful clear morning with clear sunny sky’s . This airline made what...

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Domestic Economy Shimla - New Delhi

Helpful?
Thank jgorspider
Navi Mumbai, India
Level 3 Contributor
7 reviews
3 helpful votes
Reviewed 2 days ago
NEW

The airlines is cutting corners at the wrong end. The food served was not fir for offering to any living being. The attitude of staff was amazing, as they were not ready to give additional drinking water to the me. Also there was major delays in getting the baggage to the terminal at Jodhpur. But the only silver lining is...

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Domestic Economy Mumbai - Jodhpur

Helpful?
Thank tilted_tripod1
Fort Lauderdale, Florida
Level 3 Contributor
9 reviews
4 helpful votes
Reviewed 2 days ago
NEW
via mobile

Although the plane was a fairly new Dreamliner, the business class seating was poor. The setup would have been ideal- a modest size business class of only 4 rows of 6 ( 2x2x2). The seats did not function properly- the gentleman next me was required to move before takeoff as seat was broken. The pre-flight drinks were non-alcoholic. I found...

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International Business Class Tel Aviv - New Delhi

Helpful?
Thank robertmH4136MQ
Pune, India
Level 6 Contributor
86 reviews
25 helpful votes
Reviewed 2 days ago
NEW
via mobile

Recently Jet airways has cancelled the services on Pune- Hyderabad sector which makes Airindia the next airline of choice, however, they also operate it with their low cost option of Air Alliance, the aircraft was ATR class, which they should replace with Airbus or Boing. This is one of the important and busy sector connecting 2 IT cities in India,...

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Domestic Economy Pune - Hyderabad

Helpful?
Thank amitkan200
See travel tips for airlines
“Definitely pay extra for exit row. First row seats are okay too, unless there is a screaming baby next to you as happened to us going there”
Clubess1, yesterday | Read review
“You can't have one!!!”
saurabh_galodha, 2 days ago | Read review
“Keep smiling”
royandwendy503838, 2 days ago | Read review
“Never trust Airlines ,ixigo, or its vendors”
133shyamp, 2 days ago | Read review
“Carry exact weight even for a kilo they charge without any consideration”
987kunalp, 2 days ago | Read review
Show next 5 travel tips 5 of 10
About Air India
Air India (AI) is the Indian flag carrier and one of the country's largest airlines. A member of the Star Alliance, the airline flies to 60 domestic destinations and about 30 international destinations in 19 countries, including points in Asia, Australia, Europe and North America. For its short-haul routes, the airline flies aircraft configured with only an Economy Class cabin, or a Business Class and Economy cabin. Long-haul routes feature either Business and Economy cabins, or First, Business and Economy Class cabins. The airline also owns several subsidiaries, including low-cost carriers Air India Regional and Air India Express.
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