We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Air India


4,578 reviews
Headquarters: Airlines House 113 Gurudwara Rakabganj Road, New Delhi 110 001 India 011 91 1800 180 1407 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, movies)
Add Photo Write a Review

4,578 Reviews from our TripAdvisor Community

Write a Review

4,578 reviews from our community

Filter reviews by popular destinations:
All reviews New Delhi Mumbai London Kolkata (Calcutta) Bengaluru Chennai (Madras) Bangkok Paris Hyderabad Goa Kochi (Cochin) Singapore Ahmedabad New York City Kathmandu
Traveler rating
Cabin
  • (3,438)
  • (0)
  • (418)
  • (24)
Route
  • (1,917)
  • (1,470)
  • (308)
  • (156)
  • (35)
  • More
Language
  • More
Showing 3,886: English reviews
Kolkata (Calcutta), India
Level 4 Contributor
21 reviews
5 helpful votes
Reviewed today
NEW

public sector airlines...good food now they have stopped nonveg in domestic sector...air hostess are a bit old and could be more attractive

Domestic First Class Kolkata (Calcutta) - Port Blair
Helpful?
Thank Arijit_Ind
Mumbai, India
Level 3 Contributor
16 reviews
3 helpful votes
Reviewed today
NEW
via mobile

Air India, being the first Indian airlines is stl the best in the sector. They are precise on time, efficient, comfort oriented, and extremely precise in their tasks Thank you Team India @ ☺️☺️Air India

Southeast Asia Economy Mumbai - Singapore
Helpful?
Thank Rashmi J
Level 1 Contributor
3 reviews
Reviewed yesterday
NEW

The crew was very friendly and it was good to see smiling faces during service rather than serious looks. I got this sense of friendliness right from checkin-counter, gate and in-flight. There was a gate change for the delayed flight too which was communicated over the PR very late, but i guess thats bad service by the airport and not...

More 
Domestic Economy Mumbai - Bengaluru

Helpful?
Thank Santosh N
Chandigarh, India
Level 6 Contributor
42 reviews
13 helpful votes
Reviewed yesterday
NEW

It was a great experience and they landed on time. They also offered in-flight food. Friendly Ground and Cabin Crews. Best thing is that they allowed 25 Kg baggage.

Domestic Economy New Delhi - Kolkata (Calcutta)
Helpful?
Thank Avijit D
Level 2 Contributor
6 reviews
Reviewed yesterday
NEW

Value for money. Had flown on budget flight so not bad standards, it was okay. The economy seats were fine with leg space. The crew was not smart but their behaviour was good.

International Economy Abu Dhabi - New Delhi
Helpful?
Thank Monisha R
Derbyshire, United Kingdom
2 reviews
2 helpful votes
Reviewed 2 days ago
NEW
via mobile

Air india Flight delayed by approx 1 hour 30minutes in ktm then connecting air india flight was missed from delhi to Birmingham, Uk. We were told we will be flown to heathrow London and an arrangement will be made to take us to Birmingham airport as quick as possible. Then the flight in london landed and it was already 2030hrs...

More 
International Economy Kathmandu - Birmingham

Helpful?
1 Thank Gyanu T
Level 5 Contributor
51 reviews
3 helpful votes
Reviewed 2 days ago
NEW
via mobile

Air India surely knows how to take make their customers super happy. Their meals are super awesome for Indian people. You will love the options if you are an Indian. Otherwise you might find it a bit challenging. From the smooth check in to sufficient storage space, nice legroom and awesome seats- it was a love it all experience. Not...

More 
International Business Class Paris - New Delhi

Helpful?
Thank subhasish c
Level 3 Contributor
9 reviews
Reviewed 2 days ago
NEW

Overall a good experience for me with the airlines with quality food being served by them in flight.

Domestic Economy Goa - Bhubaneswar
Helpful?
Thank sambit m
Level 2 Contributor
4 reviews
Reviewed 3 days ago
NEW

I had made my reservation from the airline website and got a pretty reasonable fare option. At the airport, at Air India baggage screening I was asked if I was carrying mobile phones in my check in baggage which I was. It was for the first time that I was asked to remove the phones and keep in hand baggage....

More 
Domestic Economy Nagpur - Mumbai

Helpful?
Thank 1Anurag
New Delhi, India
Level 6 Contributor
91 reviews
10 helpful votes
Reviewed 3 days ago
NEW
via mobile

Hassle free check-in and luggage droppage at Shivaji stadium metro station. Swift boarding, take off and landling - everything on time. Though there was enough leg space,seats were uncomfortable. Food was average but the service was satisfactory. In-flight cleanliness was fine except for the sides of window seats where one could easily spot dirt. Quick luggage delivery upon arrival. On...

More 
Domestic Economy New Delhi - Guwahati

Helpful?
Thank HighHeelsPinkLips
See travel tips for airlines
“Rates are comparably low as compared to other flights.”
Avijitdu, yesterday | Read review
“When flying on budget Air India Express is not that bad.”
, yesterday | Read review
“Book from the airline website, widest economy seats”
1Anurag, 3 days ago | Read review
“Book in advance and get good deals.”
RahulKubadia, 4 days ago | Read review
“The seats in the front of the aircraft looked in better shape.”
Naturallycool, 5 days ago | Read review
Show next 5 travel tips 5 of 10
About Air India
Air India (AI) is the Indian flag carrier and one of the country's largest airlines. A member of the Star Alliance, the airline flies to 60 domestic destinations and about 30 international destinations in 19 countries, including points in Asia, Australia, Europe and North America. For its short-haul routes, the airline flies aircraft configured with only an Economy Class cabin, or a Business Class and Economy cabin. Long-haul routes feature either Business and Economy cabins, or First, Business and Economy Class cabins. The airline also owns several subsidiaries, including low-cost carriers Air India Regional and Air India Express.
Airline Managers:
Respond to airline reviews. Register now and reply to member reviews. Departmental and company credentials will be verified.
Register

936 photos of this airline

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (936)
Viewed
Onboard Feature (61)
Viewed
View from Window (111)
Viewed
Airport (115)
Viewed
Food and Drink (95)
Viewed
Cabin (84)
Viewed
Seat (103)
Viewed
Airline Lounge (14)
Viewed
Our fleet (5)
Viewed
Other (348)