We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Air France

3.5 of 5 bubbles
6,774 Reviews
Headquarters: 45 rue de Paris, 95 747 Roissy-en-France France +33-36-54 Website
Rating summary
  • 3.5 of 5 bubbles
    3.5 of 5 bubbles
    Seat Comfort
  • 4 of 5 bubbles
    Customer Service
    3.5 of 5 bubbles
    Value for Money
  • 4 of 5 bubbles
    4 of 5 bubbles
    Check-in and Boarding
  • 3.5 of 5 bubbles
    Food and Beverage
    3.5 of 5 bubbles
    In-flight entertainment (WiFi, TV, movies)
Add Photo Write a Review

6,774 Reviews from our TripAdvisor Community

Write a Review

6,774 reviews from our community

Filter reviews by popular destinations:
All reviews Paris Sao Paulo New York City Buenos Aires Los Angeles Rio de Janeiro Marseille Havana Rome Nice San Francisco London Barcelona Amsterdam
Traveler rating
  • (1,318)
  • (282)
  • (367)
  • (28)
  • (1,551)
  • (381)
  • (57)
  • (7)
  • (1)
  • More
  • More
Showing 2,002: English reviews
New York City, New York
Level Contributor
64 reviews
8 helpful votes
5 of 5 bubbles Reviewed yesterday NEW

I flew Air France from JFK to Florence and back with a layover in Paris each way. I can not say enough about Air France. I have flown several airlines in my life, but this is by far my favorite. The staff is helpful, accommodating and extremely pleasant. For airplane food, the food is VERY good. The wine was delicious...

International Economy New York City - Florence

Thank Deena F
Bloomfield, New Jersey, United States
Level Contributor
13 reviews
3 helpful votes
3 of 5 bubbles Reviewed 2 days ago NEW

This leg was the "partner" version of a Delta Airlines trip from Newark, New Jersey (EWR) to Rome (FCO). The Delta portion (flight 20) was very good, although they could take a lesson from Jet Blue and have slightly more legroom on international flights. Check-in, boarding and the flight crew were all exceptional (and even TSA earns brownie points for...

Europe Economy Paris - Rome

Thank Eliot S
Leicester, United Kingdom
Level Contributor
446 reviews
296 helpful votes
2 of 5 bubbles Reviewed 2 days ago NEW

Flew from Gatwick to New York via Charles de Gaule (Paris) food was some of the worst we have ever encountered, and half of the inflight entertainment screens were broken. Shan't use again - always pays to fly direct!

International Economy London - New York City
1 Thank Elmo1989_03
London, United Kingdom
Level Contributor
48 reviews
43 helpful votes
1 of 5 bubbles Reviewed 3 days ago NEW

From check in through to arrival, two (out and return) of the worst flying experiences I've had. Check in at Orly is a farce. Staff are rude to everyone but particularly so to anyone who is not French. Boarding was chaos with staff making no attempt to assist. Service on board is shocking. Staff are rude and arrogant. Aircraft is...

International Economy Paris - Pointe-a-Pitre

Thank John R
San Diego, California, United States
Level Contributor
16 reviews
5 helpful votes
5 of 5 bubbles Reviewed 3 days ago NEW

Air France has great food and great comfort in every way. I book it only if absolutely necessary for example on my way to France since they are often on strike...

International Economy San Diego - Paris
Thank Anyes_12
Tel Aviv, Israel
Level Contributor
13 reviews
1 of 5 bubbles Reviewed 3 days ago NEW

Missed the connection from CDG to Marco Polo by far. Two years ago my briefcase did not arrived, took them 6 months to compensate, and couple of days ago they charged me 35 Euro for 14.4 kg briefcase. All together it is a very bad choice.

Europe Economy Stuttgart - Venice
Thank Noam L
New York
2 reviews
2 of 5 bubbles Reviewed 3 days ago NEW via mobile

Mediocre service for the price, meals are average and if you want your bags when you get to your destination do not check them. They have missed connections with my bags every time I've flown them with 2+ hours to make the transfer.

International Business Class New York City - Canton of Geneva
Thank TCarraro
Lancaster, United Kingdom
Level Contributor
144 reviews
37 helpful votes
3 of 5 bubbles Reviewed 4 days ago NEW

Booked a flight from Athens via Paris to Manchester which occurred yesterday. Check in was straight forward and done on line. Athens security check is just before the gates so make sure you have done your shopping and eaten as there are no outlets after security. There should have been an 1h 15 stopover but the Athens leg was delayed...

Europe Economy Athens - Manchester

Thank David C
Sutton Coldfield, United Kingdom
Level Contributor
653 reviews
127 helpful votes
4 of 5 bubbles Reviewed 4 days ago NEW via mobile

Regularly take this flight for connections east or west. Very reliable and you can be confident in having short transit times, this is great when you travel a lot to reduce time spent waiting in airport lounges Snack (croissant) and drink served

Europe Economy Birmingham - Paris
Thank Peter W
More ▾
Level Contributor
84 reviews
56 helpful votes
1 of 5 bubbles Reviewed 5 days ago NEW via mobile

Flying from Mexico to Paris at the end of a grueling business trip I was hoping to get a good rest on the flight. But... seats are not lie-flat in business class???? Is this a joke? It's 2016, Air France, this is no longer acceptable in business class. Never again.

International Business Class Cancun - Paris
Thank laltro
See travel tips for airlines
“Avoid at all cost”
 of 5 bubbles BearSanJose, 3 days ago | Read review
“Recommend to look for alternative”
 of 5 bubbles noaml787, 3 days ago | Read review
“Purchase a seat in advance makes all the difference”
 of 5 bubbles Wbyeates1, 1 week ago | Read review
“Patience! And not to be concerned with choosing a seat in advance”
 of 5 bubbles elmame, 2 weeks ago | Read review
“Take your own water/soft drinks on board with you”
 of 5 bubbles K807KUsandrab, 2 weeks ago | Read review
Show next 5 travel tips 5 of 10
About Air France
Air France (AF) is the French flag carrier and the country's largest airline. A founding member of the SkyTeam alliance, Air France flies to about 35 destinations within France and about 170 destinations in 93 other countries. Non-stop flights are available to points across Europe, Asia, Africa, North America and South America. International long-haul flights typically feature three or four classes of service. For short- and medium-haul flights within Europe, the airline uses a three-cabin configuration. AF has hubs at Paris's Charles de Gaulle Airport (CDG) and Orly Airport (ORY).

718 photos of this airline

Traveler photos: See what travelers like you saw

All Traveler Photos (718)
Airport (116)
View from Window (94)
Food and Drink (168)
Cabin (67)
Airline Lounge (18)
Onboard Feature (50)
Seat (82)
Other (123)