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Air France


3.5 of 5 bubbles
7,950 Reviews
Headquarters: 45 rue de Paris, 95 747 Roissy-en-France France +33-36-54 Website
Rating summary
  • 3.5 of 5 bubbles
    Legroom
    3.5 of 5 bubbles
    Seat Comfort
  • 4 of 5 bubbles
    Customer Service
    3.5 of 5 bubbles
    Value for Money
  • 4 of 5 bubbles
    Cleanliness
    3.5 of 5 bubbles
    Check-in and Boarding
  • 3.5 of 5 bubbles
    Food and Beverage
    3.5 of 5 bubbles
    In-flight entertainment (WiFi, TV, movies)
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7,950 Reviews from our TripAdvisor Community

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7,950 reviews from our community

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Showing 2,377: English reviews
Dunbar, United Kingdom
1 review
1 of 5 bubbles Reviewed yesterday NEW

Whilst in South Africa my wife had an accident which resulted in a very painful spinal injury which necessitated several trips to doctors & hospitals. A spinal specialist gave her a letter requesting Air France to give her a more comfortable seat if one was available. We did not get an upgraded seat through our travel insurance as they were...

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International Economy Johannesburg - Paris

Helpful?
Thank ED7135
Level Contributor
95 reviews
22 helpful votes
4 of 5 bubbles Reviewed 2 days ago NEW

I actually flew them twice on my last trip first Venice to Paris on a 707. it was a smaller plane but it was only an 1hr 45min flight then on a 777 from Paris to Boston for 7hr both flights were well run and the service was high there was a delay on the 777 flight but they took...

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International Economy Paris - Boston

Helpful?
1 Thank Basbabru
Krizevci, Croatia
Level Contributor
3 reviews
1 helpful vote
5 of 5 bubbles Reviewed 2 days ago NEW

The flight was so comfort (usually have problems with legs), food was excellent, staff was very kind and allways on disposal , entertainment provided with lots of movies, music, games.. I usually have problems with my ears (cabine pressure) when landing , but this time I had no problems at all .

International Economy New York City - Paris
Helpful?
Thank Jelka_KZ
San Clemente, California
Level Contributor
10 reviews
1 helpful vote
1 of 5 bubbles Reviewed 3 days ago NEW

Not impressed with AF at all at this point and I haven't even left for my trip yet! Traveling with a friend from LAX to Venice in May and we paid extra to upgrade to seats with more legroom and in the upper cabin. AF just notified us saying the planes have changed, to check in for new seats (the...

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International Economy Los Angeles - Venice

Helpful?
Thank realestatestaci
Vancouver, Canada
Level Contributor
123 reviews
24 helpful votes
2 of 5 bubbles Reviewed 3 days ago NEW

We were transferring flights to Athens from CDG at Paris and when we checked in, they said that my son's boarding pass was not valid. This was because at YVR in Vancouver, they switched his card! We had to check in again which took half an hour. The seats in premium economy were somewhat dirty compared to other flights, but...

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International Premium Economy Vancouver - Paris

Helpful?
Thank vedwardh16
Doha, Qatar
Level Contributor
43 reviews
4 helpful votes
5 of 5 bubbles Reviewed 4 days ago NEW

that was really amazing first class experience with Air France , everything smooth and very helpful staff , will fly again with Air France .

International First Class Hong Kong - Paris
Helpful?
1 Thank Mohmed A
California, USA
Level Contributor
61 reviews
48 helpful votes
5 of 5 bubbles Reviewed 4 days ago NEW

This is what I expected in business. Great service, lovely food but best of all the seat was so so comfortable! Almost flat and dozens of adjustments. Oodles of movies and they even went out of their way to find something for my picky eater. Merci! Sleep was easily achieved. bless you Air France

International Business Class Paris - Los Angeles
Helpful?
Thank Tootbelle
Level Contributor
36 reviews
3 helpful votes
4 of 5 bubbles Reviewed 4 days ago NEW

This was my first experience with Airbus 380. I had a window seat on the lower deck and the space and legroom was just fine for me (I am not very tall). This was a long overnight flight and I managed to sleep for a few hours. The in-flight entertainment system was OK but not the best. The touch screen...

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International Economy Paris - Hong Kong

Helpful?
Thank Sabin C
Level Contributor
73 reviews
14 helpful votes
2 of 5 bubbles Reviewed 4 days ago NEW via mobile

Bought ticket on Aeroflot site (code sharing). Flight was operated by Air France. The check in at CDG airport was very difficult using those automatic machines. Couldn't choose the seats (same problem happened to other couples). Couldn't check in my bag till final destination. Even with assistance from Air France personnel couln't solve problems. Very long queue for passport control...

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Russia Economy Paris - Moscow

Helpful?
1 Thank Paolo B
Riga, Latvia
Level Contributor
23 reviews
3 helpful votes
2 of 5 bubbles Reviewed 4 days ago NEW via mobile

I was flying from Brazil to Riga, using Air France airline, therefore had to have my international connection in Paris CDG. What an inconvenient airport! For my connection I had to do the security check twice, second of which without any previous warning had to be exiting transfer area!!! Never before I have given 2 points in my review, but...

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International Economy Rio de Janeiro - Paris

Helpful?
1 Thank Linda R
See travel tips for airlines
“Check the charges prior to confirming the booking.”
 of 5 bubbles Bowwow2, 6 days ago | Read review
“Don't fly with Air France”
 of 5 bubbles G4456HRhelenb, 1 week ago | Read review
“Complain, choose another airline, not BA either.”
 of 5 bubbles rhambak, 1 week ago | Read review
“Bring your own food and water. The food was in my opinion a bit less than average, liquids are at a minimum.”
 of 5 bubbles happywoman2017, 1 week ago | Read review
“Fly Business”
 of 5 bubbles trevorviegas, 1 week ago | Read review
Show next 5 travel tips 5 of 10
About Air France
Air France (AF) is the French flag carrier and the country's largest airline. A founding member of the SkyTeam alliance, Air France flies to about 35 destinations within France and about 170 destinations in 93 other countries. Non-stop flights are available to points across Europe, Asia, Africa, North America and South America. International long-haul flights typically feature three or four classes of service. For short- and medium-haul flights within Europe, the airline uses a three-cabin configuration. AF has hubs at Paris's Charles de Gaulle Airport (CDG) and Orly Airport (ORY).

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