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Air France


9,843 Reviews
Headquarters: 45 rue de Paris, 95 747 Roissy-en-France France +33-36-54 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, movies)
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9,843 Reviews from our TripAdvisor Community

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9,843 reviews from our community

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Showing 3,079: English reviews
Georgetown, Guyana
Level 4 Contributor
42 reviews
16 helpful votes
Reviewed today
NEW

We will never fly Air France again. We arrived to travel from Paris to Lisbon at Charles de Gaulle airport. We tried to check in at the terminals and were referred to the desk/bag check in where we told "Sorry ... but you will not able to get aboard that flight because we have overbooked the flight ... which is...

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Europe Economy Paris - Lisbon

Helpful?
Thank rob_watts
St. Petersburg, Russia
Level 3 Contributor
14 reviews
4 helpful votes
Reviewed yesterday
NEW

It was my first experience with Air France. I had to choose which company to take: KLM or Air France to survive the transatlantic flight to Mexico. I guess that for the next long flight I will prefer KLM or Lufthansa. The first impression of the airline is created during the boarding. It was really unorganized. It was not clear...

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International Economy Paris - Mexico City

Helpful?
1 Thank Alina D
Singapore
Level 2 Contributor
7 reviews
2 helpful votes
Reviewed yesterday
NEW
via mobile

I have travelled from Singapore to Lyon on Air France. The initial experience itself made me feel why i had to travel with such an airline. I could see other passengers being issued Boarding pass in less than 10 minutes while I was made to wait over 1 1/2 hours to get my Boarding pass. I could easily make out...

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International Economy Singapore - Lyon

Helpful?
Thank ChanduNaresh
Calgary, Canada
Level 5 Contributor
79 reviews
71 helpful votes
Reviewed yesterday
NEW

Lost my bag - would never have gotten it back if I had not found it online and stormed the courriers' warehouse to retrieve it. Air France refused to own their customer's dilemma. It began when AF cancelled our connecting flights through Orly 2 hours before departure, rerouted us through CDG (Paris), then when we arrived in MPL no bag....

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Domestic Economy Bordeaux - Montpellier

Helpful?
Thank Tinker56
El Paso, Texas
Level 4 Contributor
35 reviews
8 helpful votes
Reviewed yesterday
NEW

Just so you know this airlines will cancel a reservation and not even let you know they did it. I had a trip to Rome booked since February 2017 for a trip in September (my anniversary) which was confirmed and I had already had seats assigned. On the 7th of July it was cancelled and I only found out because...

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International Economy El Paso - Rome

Helpful?
Thank wjm101012016
Level 6 Contributor
110 reviews
15 helpful votes
Reviewed yesterday
NEW
via mobile

We flew with air France after visiting the Paris airshow. The flight was delayed due to having to find passengers bags that didn't make the flight. Sat in the plane for a while until the passengers turned up and they put heir bags back on. Flight was fast and good. Plane was a little dirty.

Europe Economy Paris - Amsterdam
Helpful?
Thank forensic93
Sint Maarten, St. Maarten-St. Martin
Level 6 Contributor
128 reviews
33 helpful votes
Reviewed yesterday
NEW

once again THIRD TIME in three months same flight NO menu was given or at least known 100% by the cabin crew, , therefore as a passenger I dont know what we eat ??? just guessing for main dish meat ( which ) fish ( which) , with what ???? but entrée ??? ( in fact = just shut up...

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International Business Class Saint-Denis - Paris

Helpful?
Thank Patrick c
coral gables
Level 5 Contributor
62 reviews
21 helpful votes
Reviewed 2 days ago
NEW

In a word - "relax." Relax in knowing that should you travel on Air France you will be treated with courtesy and respect, that you will be afforded the simple niceties of travel, and that you will arrive on-time and that your baggage will be waiting for you. One might almost consider traveling domestically, via Paris, to say, New York...of...

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International Economy Miami - Paris

Helpful?
Thank lsd f
NEWPORT BEACH CA
Level 3 Contributor
16 reviews
3 helpful votes
Reviewed 2 days ago
NEW

I always start my trips to europe with Paris, so Air France is the most convenient air line. The business class seats are Ok, just as long as you are in the middle row so you can have isle seat (so you or your neighbor don't have to jump over each other). The new planes have better configuration 1-2-1 this...

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International Business Class Paris - San Francisco

Helpful?
Thank OLIVIER-JOANIN
Rehovot, Israel
Level 5 Contributor
77 reviews
22 helpful votes
Reviewed 2 days ago
NEW

The flight took off on schedule. We had lay over of 1 hour in CDG, and than the next one. The staff were very polite and cooperative. On the flight to IAD we also had a USB connector on board, that was very useful to our mobile phones. The only downside was the food that could be much better

International Economy Tel Aviv - Washington DC
Helpful?
Thank talc1
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See travel tips for airlines
“Don't buy an Air France ticket”
rob_watts, today | Read review
“it is getting worst and worst slowly”
patrickcA8582PX, yesterday | Read review
“Take photo of bag and carry a carry on”
E8797POsharonm, 3 days ago | Read review
“If you have pre-checked online in make sure you sue a good printer for your boarding card”
thomasrY4822EP, 4 days ago | Read review
“Better try to avoid Air France due to potential strikes”
francof515, 6 days ago | Read review
Show next 5 travel tips 5 of 10
About Air France
Air France (AF) is the French flag carrier and the country's largest airline. A founding member of the SkyTeam alliance, Air France flies to about 35 destinations within France and about 170 destinations in 93 other countries. Non-stop flights are available to points across Europe, Asia, Africa, North America and South America. International long-haul flights typically feature three or four classes of service. For short- and medium-haul flights within Europe, the airline uses a three-cabin configuration. AF has hubs at Paris's Charles de Gaulle Airport (CDG) and Orly Airport (ORY).

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