Air France
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3.536,251 reviews
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About Air France
Airline Alliance
SkyTeamHeadquarters: 45 rue de Paris, Roissy-en-France France 95 747
Airline Summary
Air France (AF) is the French flag carrier and the country's largest airline. A founding member of the SkyTeam alliance, Air France flies to about 35 destinations within France and about 170 destinations in 93 other countries. Non-stop flights are available to points across Europe, Asia, Africa, North America and South America. International long-haul flights typically feature three or four classes of service. For short- and medium-haul flights within Europe, the airline uses a three-cabin configuration. AF has hubs at Paris's Charles de Gaulle Airport (CDG) and Orly Airport (ORY).
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Tbilisi - Paris
Europe
I received a text in the early hours (about 2:30) to tell me that my flight was cancelled. I immediately tried to respond to the issue. On the e-mail/text messages, I followed their link that indicated "to speak with someone from Air France," but it led me to a page with no contact information whatever. I then followed another link to find out "what they are doing to help," but it went to a generic page that said they would try to respond to my e-mail (I didn't send them an e-mai) within 24 hours. To date, there's been no response. Without a way to call or find out what they were doing to help their passengers, who were stranded in Tbilisi, I decided to go to the airport to try to speak with someone at the Air France desk (again, this is very early morning now). However, though I found the desk and waited, no Air France staff ever showed up - at all. There was a link on the website (again it's impossible to speak with an actual person) that said if I chose I could request a refund for the full price of the ticket (since Air France cancelled the flight with no explanation). Not knowing what else to do, I pressed the links, and I did get a refund - €17 that I paid for my seat reservation - NOTHING for the ticket itself. Getting no help from Air France at all, I found a flight going out that day on Turkish Airlines to Paris, via Istanbul, and I had to pay nearly twice what I paid for my original, return flight from Paris to Tbilisi. Upon returning, I have written to Air France twice, including my documentation, requesting a refund for my original ticket (which they said was possible), and comensation for the difference I had to pay to get to Paris somehow. Air France have not responded to either message - I mean not even an acknowledgement that they had received it. To this date (nearly a month later) there has been no contact from them whatever - I could still be stuck in Tbilisi for all they care. The lack of customer service, integrity, and simple human courtesy has been appalling to the point of being shocking. My advice (as someone who travels a lot) - avoid Air France at all costs.…
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Date of travel: September 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Paris - Boston
International
Straight trash avoid at all cost. Bragged the whole time how we'd be super early. When we landed no gate available had to wait 50 mins on runway for our gate to be available. Then we got delayed beyond that hahahaha. No respect for Air France. As they deserve
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Date of travel: October 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Kasane - Marseille
International
I was travelling on Air France from JNB to MRS, upon arrival at CDG airport i missed by connecting flight due to extremely long queues, Air France service people failed to book me on the next flight(4 available) instead made me pay and book a flight at Orly airport and transfer there, which surprised the staff at Orly airport upon my arrival on the way i was poorly treated and served, after waiting entire day from 0730 i was finally on board at around 1600hrs to MRS airport upon collection of my bag i found its damaged 🥲😔🥹ðŸ˜â€¦
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Date of travel: October 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
I visited this place🇺🇸🇫🇷🇨ðŸ‡ðŸ‡¬ðŸ‡·ðŸ‡¬ðŸ‡§ wrote a review Yesterday
Israel35254 contributions
Paris - Tel Aviv
International
PROS * A major and well- known international airline * Across the board, the staff are helpful and friendly at all levels- telephone and on ground and in air staff * Modern aircraft * Good and varied entertainment options * Efficient smooth and understandable boarding and deplaning procedures CONS * CDG is a very big airport and very busy- it is built from many different parts and buildings "I VISITED THIS PLACE"... ... because that was the final leg of my trip schedule of four sections round trip TLV-CDG-IAD-CDG-TLV. I arrived from IAD and transferred to a plane to TLV. It was a good and smooth uneventful flight. I was happy with the seat that I purchased- the middle section aisle seat. I had a special meal request and they quickly and efficiently provided that and it was steaming hot and even tasty. WAS IT WORTH THE COST? Yes, because I purchased the ticket early WOULD "I VISIT THIS PLACE AGAIN"? Yes ADVICE * Good quality airline with good service across the board * Book and pay early for best/lowest cost…
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
+1
Hong Kong - Paris
International
Recently used Air France for a return flights between HKG and CDG. Flights were easily booked online, confirmation received immediately. Check-ins in Hong Kong and Paris were simple and quick. Flight boarding simple, departures and arrivals on time. Flight experience was fairly typical of long haul economy class trips between HK and Europe. In-flight entertainment fine, meals underwhelming, seat comfort and leg space ok. All in all, not as comfortable or enjoyable flight as airlines like Emirates and Qatar but shorter flight time going direct was a nice trade off. Would consider using Air France again for direct flights to Paris.…
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Date of travel: September 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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123456…
Navigator796820 wrote a tip Yesterday
"They are fine, when they actually fly. It's when there is a cancellation (of their doing) that they fail. Expect no support from Air France."
Laurene M wrote a tip Oct 3
"Don't have issues with them, as they will not do much to satisfy you more than the minimum."
Bo S wrote a tip Oct 1
"Upgrade or choose another large airline, for exemplet BA or Lufthansa ekonomi class"
123456…
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