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Air China


3,787 reviews
Headquarters: Xidan Civil Aviation Building No. 15 Chang'an West Street, Beijing 100031 China 011 86 95583 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, movies)
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3,787 Reviews from our TripAdvisor Community

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3,787 reviews from our community

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Showing 1,953: English reviews
1 review
Reviewed yesterday
NEW

Worst flight I've ever taken. These people saying their flight was good must be either under 6ft tall or have never been on a American Airline. If your 6 ft or taller you simply wont fit. All the seats except for the first class were built for very small people and are much smaller that regular American planes. The food...

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International Economy El Paso - Tokyo

Helpful?
Thank David C
FL, USA
Level 1 Contributor
3 reviews
5 helpful votes
Reviewed yesterday
NEW
via mobile

Although I would have preferred business or first class accommodations, I must admit that I was quite pleased with the comfort, food, service and attention Air China showed its economy fliers. I’m excited that I will fly business class to Thailand in March.

International Economy New York City - Beijing
Helpful?
Thank bwsala
Nyon
Level 6 Contributor
137 reviews
74 helpful votes
Reviewed yesterday
NEW

we could not believe our eyes when we got two tickets to Auckland for the price of one on other airlines. OK so we had 11 hours in Beijing each way but that was OK. I will not be doing this again, at least not in Economy. The service was very bad, hardly any English spoken so it was difficult...

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International Economy Canton of Geneva - Auckland

Helpful?
Thank Elin L
Los Angeles, California
Level 4 Contributor
25 reviews
6 helpful votes
Reviewed yesterday
NEW

The flight crew provide great service. And the food is better than most other flights I have ever taken. Air temperature and humidity are very comfortable.

International Economy Los Angeles - Beijing
Helpful?
Thank wei s
Rome, Italy
Level 2 Contributor
5 reviews
Reviewed yesterday
NEW

Air China again suprised me for the new aircraft Boeing 787-900 route Fco-Pek Direct flight , less then 10 hours . Good food on board , continental for economy, I heard pax in business class tasted good italian food and wine. Chinese and Italian flight attendants. Mouvie

International Economy Rome - Beijing
Helpful?
Thank GuoHan
Level 3 Contributor
12 reviews
1 helpful vote
Reviewed 2 days ago
NEW

This airline is an affordable option within Thailand. They allow you to check a bag for free up to 10kg which is plenty for inter-country travel. They took off on time and we received our bags quickly. Their seats were a little old, and it kept leaning back so the flight attendant came by multiple times asking us to put...

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Domestic Economy Chiang Mai - Phuket

Helpful?
Thank Stephanie S
Los Angeles, California
Level 3 Contributor
10 reviews
3 helpful votes
Reviewed 2 days ago
NEW

My flight was canceled and I was only informed at BKK -- no attempt was made to inform me prior to getting to the airport. This was extra problematic as I had a connection to the US from PVG. Fortunately, a local CA staff Member Natamon Wiratchaati saved the day and went the extra mile to help me get re-booked....

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North Asia Economy Bangkok - Shanghai

Helpful?
Thank kvashee
Level 3 Contributor
14 reviews
2 helpful votes
Reviewed 3 days ago
NEW

Pathetic Connecting service in china for a local chinese airlines , they do not provide you lounge service as well for there mistake due to which lay over was increased from 2 hours t0 6 hours at Beijing airport.food is not good enough as well ,

North Asia Economy Mumbai - Beijing
Helpful?
Thank VipuljktJ
Tustin, California
Level 5 Contributor
79 reviews
19 helpful votes
Reviewed 3 days ago
NEW

Travelled to Bombay from LAx in Business class. Bags did not arrive and were delivered 5 days later , just few hours before my departure back to Los Angeles. Since then I have been chasing for my compensation for clothes, toiletries and other but no response. Staff is rude, barely speaks english. Will never ever fly this airlines. Although part...

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International Business Class Los Angeles - Mumbai

Helpful?
1 Thank Rakesh A
Level 4 Contributor
22 reviews
7 helpful votes
Reviewed 3 days ago
NEW
via mobile

I have flew with air China before. I never have any problems with the airline. Staff and customer service is very professional and accommodating. This trip to Shanghai is my fourth time flying with Air China. I would never choose Air China if i was unhappy with the airline. I found the airline offer great value for your money with...

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International Economy Newark - Shanghai

Helpful?
Thank angryduck113
See travel tips for airlines
“Make sure your Star Alliance credentials are on file”
kvashee, 2 days ago | Read review
“Take Hainan, instead!”
X8411KMdavidd, 3 days ago | Read review
“Smile, nod your head and hope for the best.”
CruiseTahiti, 4 days ago | Read review
“Double check everything!”
Txgoingplaces, 4 days ago | Read review
“fly business”
Bruggeling, 4 days ago | Read review
Show next 5 travel tips 5 of 10
About Air China
Air China (CA) is one of the largest airlines in the People's Republic of China as well as the country's flag carrier. The airline's primary hub is at Beijing Capital International Airport (PEK), with secondary hubs at eight airports elsewhere in China, including Tibet. As a member of the Star Alliance, Air China operates non-stop flights to about 185 destinations across China and the rest of Asia, as well as the Middle East, Europe, Oceania, North America and South America. Depending on the route and the aircraft, the airline offers First Class, Business Class, Premium Economy Class and Economy Class service.
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