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Air Canada


3.5 of 5 stars
3,371 Reviews
Headquarters: 7373 Boulevard de la Cote-Vertu Ouest, Montreal, Quebec H4S 1Z3 Canada +1-888-247-2262 Website

TripAdvisor Reviewer Highlights

Visitor rating
  • 667
    Excellent
  • 1101
    Very good
  • 758
    Average
  • 425
    Poor
  • 420
    Terrible
excellent service in business class

Check in was easy and fast; no lines for business class check in. The airline lounge was... read more

4 of 5 starsReviewed 3 days ago
gitanherm
,
Lincoln, CA
Rating summary
  • 3.5 of 5 stars
    Legroom
    3.5 of 5 stars
    Seat Comfort
  • 3.5 of 5 stars
    Customer Service
    3 of 5 stars
    Value for Money
  • 3.5 of 5 stars
    Cleanliness
    3.5 of 5 stars
    Check-in and Boarding
  • 3 of 5 stars
    Food and Beverage
    3.5 of 5 stars
    In-flight entertainment (WiFi, TV, movies)
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3,371 Reviews from our TripAdvisor Community

Write a Review

3,371 reviews from our community

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English first
Quepos, Costa Rica
Level Contributor
4 reviews
1 helpful vote
5 of 5 stars Reviewed yesterday NEW

On time flight, comfortable and good service, didn't receive much service n the first couple of hours due to turbulence, but once things smoothed out offered drinks and water. Transferred through Toronto onto smaller prop aircraft. Both flights were comfortable and no delays.

Domestic Economy Calgary - Moncton
Helpful?
1 Thank Peter R
Level Contributor
6 reviews
2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We left from Philly, stopped in Toronto and then headed to Dublin. The flights were all on time and airports were great. Toronto airport is very updated in terms of technology. We flew from Toronto at 11:10 pm EST and then were served dinner at 12:30 AM - that was the only questionable part of the trip. Would have preferred...

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International Economy Philadelphia - Dublin

Helpful?
1 Thank Purplepenguin88
Epsom, United Kingdom
Level Contributor
55 reviews
12 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Very happy with the service from Air Canada. Water was constantly being offered along with hot or cold drinks. My gluten free meal arrived very quickly and was delicious. Entertainment was good and I was able to watch two recent movies.

International Economy London - Vancouver
Helpful?
Thank Louise M
Lincoln, CA
Level Contributor
12 reviews
4 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Check in was easy and fast; no lines for business class check in. The airline lounge was comfortable but the selection of food was very limited. The split pea soup was excellent. The business class section is small; only 12 seats but the single flight attendant was competent and served everyone efficiently. Since this was not a trans Atlantic flight,...

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USA Business Class Montreal - San Francisco

Helpful?
Thank gitanherm
Level Contributor
22 reviews
12 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

It has been a little while since I went on a long haul flight so I wasn't sure how things my have changed, though it seems I had experiences at two ends of the spectrum - see my review on United Airlines for comparison. We arrived at Heathrow in good time. As we hadn't been able to do online check...

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International Economy London - Montreal

Helpful?
Thank Laura H
Singapore, Singapore
Level Contributor
141 reviews
92 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Nothing special. Nothing really bad. Just another north american airline experience with uneven service and poor lounge at their flagship toronto hub.

USA Economy Toronto - Newark
Helpful?
Thank Koreaninsingapore
canada
Level Contributor
253 reviews
40 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

I was going to Regina for a conference. We wanted a direct flight. the flight was approx. 2.5 hours in a turbo jet. I was fine, but there was no entertainment. seats were ok. On return flight stewardess were jamming large carry on in over head bins moving smaller bags around, and telling people to put the small bags under...

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Domestic Economy Vancouver - Regina

Helpful?
Thank cassino
Port Kennedy, Australia
Level Contributor
90 reviews
17 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

Being Canadian I thought I'd try the national carrier, well that wasn't a great choice. Air Canada really needs to try harder, resting on their laurels will get them eventually. I really should have flown with West Jet. Air Canada charges for absolutely everything, the flight attendants are pretty average in customer service. Definitely was mafde to feel like I...

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Canada Economy Los Angeles - Toronto

Helpful?
Thank Dave A
Burlington, Canada
Level Contributor
327 reviews
136 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This flight was long, many of the passengers were being very difficult to the flight attendants (pretending not to know English, French, Mandarin or Cantonese when they were asked to put their seatbelt on or stow their luggage, but fully understood when the food came around!) but they handled it with aplomb. Smooth flight.

International Economy Toronto - Beijing
Helpful?
Thank SLT1962
Level Contributor
5 reviews
1 helpful vote
1 of 5 stars Reviewed 4 days ago NEW

It started with our flight from Canada to Lima. We originally booked premium economy and received an email offering an upgrade to business class. We called to book this upgrade and had to wait on hold for about 45 minutes before a representative answered the phone. we were told that it included lounge access. When we arrived at the airport...

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International Business Class Toronto - Perugia

Helpful?
Thank Alexandra F
See travel tips for airlines
“After booking your tickets, call Air Canada to request your seating arrangement. They were very accommodating!”
 of 5 stars Purplepenguin88, 2 days ago | Read review
“On a 777, sit in the last rows on the outside - there is more room.”
 of 5 stars SLT1962, 4 days ago | Read review
“Try another airline”
 of 5 stars alexandraf910, 4 days ago | Read review
“always book business class. coach is below the standards of human dignity (applies to any airline)”
 of 5 stars km10153, 1 week ago | Read review
“Get the air canada app before you leave so that you can watch movies from your computer”
 of 5 stars A8557GQmichelleh, 1 week ago | Read review
Show next 5 travel tips 5 of 10
Air Canada Baggage Fees
  • United States to Canada
    • 1st Bag: $26
    • 2nd Bag: $37
    • 3rd Bag: $105
    • Each bag maximum 50 lb/23 kg
  • United States to Mexico
    • 1st Bag: Free
    • 2nd Bag: $25
    • 3rd Bag: $225
    • Each bag maximum 50 lb/23 kg
  • Domestic Canada
    • 1st Bag: $28
    • 2nd Bag: $28
    • 3rd Bag: $113
    • Each bag maximum 50 lb/23 kg
More ▾
About Air Canada
Air Canada (AC) is the largest airline based in Canada and the country's national flag carrier. With hubs at Calgary International Airport (YYC), Montréal–Pierre Elliott Trudeau International Airport (YUL), Toronto Pearson International Airport (YYZ) and Vancouver International Airport (YVR), the airline flies to 21 domestic destinations and 81 international cities in North America, South America, Europe, Asia and Oceania. Including regional partners, Air Canada flies more than 180 destinations in 46 countries and five continents. On most flights, the airline offers Economy and Business Class service. Some long-haul international routes also include Premium Economy Class service.

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