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Air Canada


6,422 Reviews
Headquarters: 7373 Boulevard de la Cote-Vertu Ouest, Montreal, Quebec H4S 1Z3 Canada +1-888-247-2262 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, movies)
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6,422 Reviews from our TripAdvisor Community

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6,422 reviews from our community

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Showing 5,200: English reviews
Ottawa, Canada
Level Contributor
3 reviews
Reviewed yesterday
NEW

Return leg of our mediterranean cruise. We booked premium economy, the only thing we found that was premium was the price over economy $627.00 per person for this flight. The seat was confutable and wide, same size seat as on outbound flight but this seat was not worn out like our ones in Air Canada Rouge. The food was crap,...

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International Premium Economy Rome - Toronto

Helpful?
Thank G7828PKbriant
Ottawa, Canada
Level Contributor
68 reviews
12 helpful votes
Reviewed yesterday
NEW

Taken Air Canada many times before. This time it was just quick flights from Ottawa to Toronto but I've flown Air Canada to London Heathrow as well. Definitely a million times better than Air Canada Rouge. Cleaner, more professional and just over all nicer planes. They have TV's at the back of every seat so you can see where you...

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Domestic Economy Ottawa - Toronto

Helpful?
Thank Alissa D
Calgary, Canada
Level Contributor
5 reviews
23 helpful votes
Reviewed yesterday
NEW

Great flight, as always. I take this round trip approx. once every three months. Excellent service, good food, knowledgeable flight attendants always ready to help, and good onboard entertainment system. It's always a pleasure taking AC33 from YVR to SYD and return with AC34.

International Business Class Vancouver - Sydney
Helpful?
Thank JampotWale
Grand Falls Windsor, Canada
Level Contributor
9 reviews
1 helpful vote
Reviewed yesterday
NEW

the flight was excellent; the staff very polite and it arrived on time and my luggage was on the flight.

Domestic Economy Deer Lake - Montreal
Helpful?
Thank sdmb123
Toronto, Canada
Level Contributor
128 reviews
40 helpful votes
Reviewed yesterday
NEW

We were scheduled to take off at 4:40pm PST but we changed gates and were delayed by about an hour. I've heard this is relatively common with this flight, but we still managed to land not long after our initially scheduled time. With the gate change, it was communicated once or twice over the PA, but the delay in boarding...

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Canada Economy San Francisco - Toronto

Helpful?
Thank munchkinkaty
Toronto, Canada
Level Contributor
128 reviews
40 helpful votes
Reviewed yesterday
NEW

We booked a flight from Toronto San Francisco scheduled to leave at 8:15am EST. We were delayed by about 1 hour and 15 minutes, taking off at closer to 9:30am. This was supposedly due to new tires being required, but we were advised about 30 minutes before scheduled boarding time. Not too bad of a delay considering the original timing...

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USA Economy Toronto - San Francisco

Helpful?
Thank munchkinkaty
Canada
Level Contributor
137 reviews
99 helpful votes
Reviewed yesterday
NEW

Seats are very uncomfortable to sit in - hard as wood. Food is OK but nothing special. OK more leg and shoulder room but that is about it. Staff were OK but nothing special to write home about. Movie selection is very poor these days as they don't seem to change them as they used too in the good old...

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International Premium Economy Toronto - Hong Kong

Helpful?
Thank Ratty1741
Balmertown, Ont
Level Contributor
12 reviews
2 helpful votes
Reviewed yesterday
NEW

Travelled to London on Air Canada on my way to Finland. Connected with Finnair at Heathrow for rest of the journey. On this flight the cabin service was virtually non existent. The meal was served but the trays etc were never picked for at least an hour and a half. Water or beverages were offered only once for the entire...

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International Economy Toronto - London

Helpful?
Thank John F
Denver, Colorado
Level Contributor
10 reviews
5 helpful votes
Reviewed yesterday
NEW

Flight from Narita to Vancouver to Denver. No issues from Narita to Vancouver. AC cancelled flight from Vancouver to Denver. Agents in the airport were very rude. They interrupted every question with a "No we can't do that" before my question was finished. We did eventually get home, without our bags. I understand that cancellations happen, that re-booking over 100...

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International Economy Tokyo - Denver

Helpful?
Thank rachel1121
2 reviews
Reviewed yesterday
NEW

The flight was very good (it left on time and arrived early) and the service people were pleasant. But the baggage handling in Montreal took a very long time- almost 45 minutes. Only one carousel was working though several flights had arrived at the same time... The result was higher parking fees and frustration...

Domestic Economy Montreal - Vancouver
Helpful?
Thank Elizabeth W
See travel tips for airlines
“Bring jammies. Helps getting a long night's sleep.”
JampotWale, yesterday | Read review
“Don't rely on getting a plane with in-seat entertainment - always bring a book or movie of your own!”
munchkinkaty, yesterday | Read review
“I never rely on good entertainment options on Air Canada, bring your own book or movie just in case!”
munchkinkaty, yesterday | Read review
“Avoid if you can”
Ratty1741, yesterday | Read review
“There is limited seating at the gate.”
JohnF787, yesterday | Read review
Show next 5 travel tips 5 of 10
Air Canada Baggage Fees
  • United States to Canada
    • 1st Bag: $25
    • 2nd Bag: $35
    • 3rd Bag: $100
    • Each bag maximum 50 lb/23 kg
  • United States to Mexico
    • 1st Bag: $25
    • 2nd Bag: $35
    • 3rd Bag: $225
    • Each bag maximum 50 lb/23 kg
  • Domestic Canada
    • 1st Bag: $29
    • 2nd Bag: $40
    • 3rd Bag: $115
    • Each bag maximum 50 lb/23 kg
More ▾
About Air Canada
Air Canada (AC) is Canada’s largest airline serving more than 200 destinations on six continents. Air Canada, together with its partners Air Canada Express and rouge, carried more than 41 million passengers in 2015. The airline started as Trans-Canada Air Lines (TCA) on 1 September 1937 and today is one of the 20 largest airlines of the world. It is also one of the founding members of the Star Alliance. Its major hubs include Calgary International (YYC), Montréal-Pierre Elliott Trudeau (YUL), Toronto Pearson (YYZ), and Vancouver International (YVR). A modern Airbus and Boeing fleet provides Business Class, Premium Economy on long-haul international, and Economy Class service.

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