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Air Austral


4 of 5 bubbles
268 Reviews
Headquarters: Roland Garros Airport, Sainte Marie 97438 Reunion Island +33-0825-013-012 Website
Rating summary
  • 3.5 of 5 bubbles
    Legroom
    3.5 of 5 bubbles
    Seat Comfort
  • 4 of 5 bubbles
    Customer Service
    3.5 of 5 bubbles
    Value for Money
  • 4 of 5 bubbles
    Cleanliness
    4 of 5 bubbles
    Check-in and Boarding
  • 4 of 5 bubbles
    Food and Beverage
    3.5 of 5 bubbles
    In-flight entertainment (WiFi, TV, movies)
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268 Reviews from our TripAdvisor Community

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268 reviews from our community

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Showing 22: English reviews
Level Contributor
3 reviews
2 of 5 bubbles Reviewed October 24, 2016

Delayed for seven hours (from7pm to 3 in the morning).Kept in the boarding space without knowing what was going on!Had a miserable snack after several hours.When boarding the plane,we found that the club and business class was empty:the passengers had been re routed!but we(the economy ones...)were packed at the rear of the plane.Back home we had to struggle for several...

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International Economy Paris - Saint-Denis

Helpful?
Thank jean-jacques b
Ficksburg, Free State, South Africa
Level Contributor
10 reviews
9 helpful votes
5 of 5 bubbles Reviewed October 12, 2016

Take off and landing was on time.Pleasant cabin crew. Best menu of all air lines I have flown. Enough leg room.

Africa Economy Johannesburg - Saint-Denis
Helpful?
Thank 9090902014
Level Contributor
7 reviews
1 helpful vote
4 of 5 bubbles Reviewed October 9, 2016

After a long layover at the airport (didn't see the time go by thank to the wifi & Dodo Beer :) boarding the flight was naturally the next best thing! However, if not for the 1 courteous crew which was on board, being attentive and very customer oriented. The flight could have been much less enjoyable! With a cold meal...

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Africa Economy Saint-Denis - Victoria

Helpful?
Thank Derrick M
Johannesburg, Gauteng, South Africa
Level Contributor
3 reviews
2 helpful votes
5 of 5 bubbles Reviewed September 27, 2016

Air Austral is a unique airline in some respect. Although a relatively unknown and small airline, the service they offer is excellent. The flight was well managed and thew staff in their Johannesburg office were exceptionally helpful.The in flight food was superior and the cabin crew very helpful

Africa Economy Johannesburg - Saint-Denis
Helpful?
Thank Tim H
Western Cape, South Africa
2 reviews
4 of 5 bubbles Reviewed September 27, 2016

Having flown with Air Austral previously we were very exited about the lunch to be served on our trip from Johannesburg to Reunion - not a disappointment - a great spread. Well worth it not to have had a breakfast at the airport. Also exited about the breakfast on our return to Johannesburg we could not wait for the breakfast...

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Africa Economy Saint-Denis - Johannesburg

Helpful?
Thank chrismin2016
Wilderness, South Africa
Level Contributor
4 reviews
4 of 5 bubbles Reviewed September 27, 2016

I fly with Air Austral quite a bit and find the service very pleasant and the food quite good . The crew including the pilots are of the best . The only weak point is the pricing on some flights as they are a little expensive for the distance flown . Cheaper flights more tourists and the Island will prosper...

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Africa Economy Johannesburg - Saint-Denis

Helpful?
Thank dolphinfly2014
Johannesburg, South Africa
Level Contributor
85 reviews
22 helpful votes
5 of 5 bubbles Reviewed September 19, 2016

On September 4 a group of friends and I flew to Reunion on Air Austral. We returned a week later. Both flights were very comfortable, and the food (lunch on the way there, and breakfast on the return flight) was well prepared, imaginative and indicative of the fare on the island itself. The flights took between three and a half...

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Africa Economy Johannesburg - Saint-Denis

Helpful?
Thank john_mehliss
Antwerp, Belgium
Level Contributor
99 reviews
40 helpful votes
3 of 5 bubbles Reviewed September 11, 2016

This 11 hours flight was horror, the flight was complete full. No space between two rows, no leg space. Even for me, I am only 1.58 cm. I know the most people who fly this traject or France speaking . But also the purser didn't speak English.They are friendly yes. The food was average, a plus they give sparkling wine...

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International Economy Saint-Pierre - Paris

Helpful?
Thank Danielle S
Level Contributor
69 reviews
6 helpful votes
4 of 5 bubbles Reviewed August 9, 2016

the shortest route of the airline is from mauritius to reunion, which is 30 minutes. nice and cool tho.

Africa Economy Mahebourg - Saint-Denis
Helpful?
Thank Thaj V
Kone, New Caledonia
Level Contributor
122 reviews
48 helpful votes
4 of 5 bubbles Reviewed August 6, 2016 via mobile

This company is good in the service in board . Confortable Seat, meal well done. Good choice of movies. I Highly recommande this company. Personnel vert professionnal

International Business Class Paris - Dzaoudzi
Helpful?
Thank bluestone976
See travel tips for airlines
“If your use to a warm meal for dinner... Get one before boarding! + Bring your own entertainment”
 of 5 bubbles derrickm104, Oct 9, 2016 | Read review
“As the flights arrive late and return early, a hotel in St Denis area is advisable to start with”
 of 5 bubbles TimH274, Sep 27, 2016 | Read review
“Check the specials for flights to Reunion - otherwise it is expensive. Be prepared that you will experience bad English or no English.”
 of 5 bubbles chrismin2016, Sep 27, 2016 | Read review
“Book early via internet for best prices”
 of 5 bubbles dolphinfly2014, Sep 27, 2016 | Read review
“the food was excellent and the wines in economy”
 of 5 bubbles mje0250400, Aug 5, 2016 | Read review
Show next 5 travel tips 5 of 10
About Air Austral
From its headquarters on the French island of Réunion, Air Austral (UU) flies to 13 destinations in Comoros, France, India, Madagascar, Mauritius, Mayotte, the Seychelles, South Africa and Thailand. Its hub is located at Roland Garros Airport (RUN) in Sainte-Marie. Its fleet includes ATR 72-500s, Boeing 737-800s, a Boeing 777-200LR and Boeing 777-300ERs. Aircrafts feature a variety of one-cabin (Loisirs-Economy), two-cabin (Loisirs-Economy and Confort-Eco Premium) and three-cabin (Loisirs-Economy, Confort-Eco Premium and Club Austral-Business) configurations. The airline has partnerships with a number of carriers, including Air France, Alitalia, Jet Airways, Lufthansa and Thai Airways.
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