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Aeromexico


3.5 of 5 stars
1,281 Reviews
Headquarters: Paseo de la Reforma 445 Col. Cuauhtémoc, Mexico City 06500 Mexico +52-01-800-021-4000 Website

TripAdvisor Reviewer Highlights

Visitor rating
  • 320
    Excellent
  • 444
    Very good
  • 278
    Average
  • 113
    Poor
  • 126
    Terrible
First time AM a positive experience

I am airline staff for a US carrier and impressed with AM . I like how they have signs and you line... read more

4 of 5 starsReviewed 5 days ago
lsavaresse
,
Tucson, Arizona
Rating summary
  • 3.5 of 5 stars
    Legroom
    3.5 of 5 stars
    Seat Comfort
  • 3.5 of 5 stars
    Customer Service
    3.5 of 5 stars
    Value for Money
  • 4 of 5 stars
    Cleanliness
    3.5 of 5 stars
    Check-in and Boarding
  • 3.5 of 5 stars
    Food and Beverage
    3.5 of 5 stars
    In-flight entertainment (WiFi, TV, movies)
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1,281 Reviews from our TripAdvisor Community

Write a Review

1,281 reviews from our community

Date | Rating
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English first
Toronto, Canada
Level Contributor
25 reviews
52 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Easily the best airline in North America right now, hands down. The HR departments in the satellite locations are incredible. Both flights I was the trouble, and both flights they came up with intuitive and ingenious solutions for my problems. They even came up with a new wrapping system for my foam mattress that was definitely needed for my hip....

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International Economy Toronto - Medellin

Helpful?
Thank w0rldwise__traveller
Tucson, Arizona
Level Contributor
3 reviews
4 of 5 stars Reviewed 5 days ago NEW

I am airline staff for a US carrier and impressed with AM . I like how they have signs and you line up behind your group number to board .. not like our gate chaos with announcing groups . MEX has excellent customer service desk . Flew domestic 3 hr flt and got lucky on return in flt entertainment with...

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Domestic Economy Hermosillo - Mexico City

Helpful?
Thank lsavaresse
Level Contributor
72 reviews
19 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Sometimes you will go on a beautifull brend new plane, but this time we had an old one...so even if they say they are getting the newest technology and greatest planes... Not all of them are. The check n was very good, easy, attentive, nice smily lady. Boarding was good too. Food is never good in airplanes but this was...

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USA Economy Cancun - New York City

Helpful?
Thank CDM81
Level Contributor
64 reviews
11 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

Aeroméxico has a very fast boarding process and they are flexible if you need to catch an early flight. The service is good for the short flight. To travel in Mexico is one of the best airlines, with many connections to different cities and counties.

Domestic Economy Mexico City - Monterrey
Helpful?
Thank Adriana B
Cream Ridge, New Jersey
Level Contributor
105 reviews
46 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I had booked a vacation through a agency and the flights were with Aeromexico. Having never flown them before I was anxious. I can honestly say we were pleasantly surprised by the service and planes. The check in quick and efficient. They are a stickler for excess weight in baggage. We had to transfer items between bags on both legs...

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Mexico Economy New York City - Cancun

Helpful?
Thank traveldoc27
Long Island, New York
Level Contributor
10 reviews
6 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Flight was on time. Checkin was fast. You get to bring one bag and one carry on at no additional charge.

Mexico Economy New York City - Cancun
Helpful?
Thank Bentman007
2 of 5 stars Reviewed 1 week ago

AS far as the the airplane and the crew, Aeromexico is one of the best. I travel with them back and forth all the time. but Yesterday I had the worst experience the people boarding were very rude and disrespectful even the manager was not understanding at all. They changed my seat twice although i had booked them ahead of...

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USA Economy Mexico City - New York City

Helpful?
Thank May S
Brazil
Level Contributor
408 reviews
168 helpful votes
4 of 5 stars Reviewed 1 week ago

Nothing to complain about Aeromexico, even though they need to speed-up their fleet up-grade. The problem is connecting through Mexico City's Int airport. Huge lines at immigration and after an hour the luggage is still not available. Be aware, if connecting here, plan at least 3 hours.

International Business Class Sao Paulo - Mexico City
Helpful?
1 Thank BrazilAca
Perris, California
1 of 5 stars Reviewed 1 week ago via mobile

I choose Aeromexico vacations for a weekend getaway for me and my friends. They were departing from St. Louis, MO and I departed from LAX. We went to Cabo, the flight to get there was okay outside of the very long line to check my bag and get boarding pass. The flight offered a movie. What I didn't agree with...

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Mexico Economy Los Angeles - Los Cabos

Helpful?
Thank travel1977forlife
Ciudad Juarez, Mexico
2 of 5 stars Reviewed 1 week ago

In General very Poor Service and Always Delayed for various different reasons. In this particular, the Air Conditioning broke down. The plan was about to take off and cancelled the flight

Domestic Business Class Leon - Ciudad Juarez
Helpful?
Thank missdaredevil
See travel tips for airlines
“Get to the ticket counter either early or late. It helps with seats and any issues you might have.”
 of 5 stars w0rldwise__traveller, 3 days ago | Read review
“If departing from MEX even for domestic flights allow more time”
 of 5 stars lsavaresse, 5 days ago | Read review
“If on a budget and have time on your hands then this airline will work for you.”
 of 5 stars WhyAmIStillworking, 2 weeks ago | Read review
“Become a loyal frequent flier”
 of 5 stars Rickeys-Travels, 2 weeks ago | Read review
“Use any other airline. They are just as bad but cheaper”
 of 5 stars raulvc, 2 weeks ago | Read review
Show next 5 travel tips 5 of 10
About Aeromexico
Headquartered in Mexico City, Mexican flag carrier Aeroméxico (AM) flies non-stop to more than 55 destinations in Mexico, elsewhere in North America, Central America, South America, the Caribbean, Europe and Asia. A member of the SkyTeam alliance, the airline is also the largest domestic airline in Mexico. Mexico City International Airport (MEX) serves as Aeroméxico's primary hub. Secondary hubs are located at Guadalajara International Airport (GDL), Hermosillo International Airport (HMO) and Monterrey International Airport (MTY). The airline also operates two subsidiaries: Aeroméxico Connect and Aeroméxico Express.

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