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Aeromexico


6,433 reviews
Headquarters: Paseo de la Reforma 445 Col. Cuauhtémoc, Mexico City 06500 Mexico 011 52 800 021 4000 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, movies)
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6,433 Reviews from our TripAdvisor Community

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6,433 reviews from our community

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Showing 2,003: English reviews
Maple Ridge, Canada
Level 2 Contributor
9 reviews
Reviewed yesterday
NEW

The service was very good overall. food was good and was served hot.... unlike our Canadian airlines that now charge for everything this flight we enjoyed good food and service as part of a fair price point.

Mexico Economy Vancouver - Ixtapa
Helpful?
Thank Prescott B
Boston, Massachusetts
Level 3 Contributor
11 reviews
5 helpful votes
Reviewed yesterday
NEW
via mobile

While airlines in general don’t provide the best service Aeromexico in my experience is worst than most. I had an issue with the flight and went online using their chat feature which is often not available. The representative seemed helpful and said he would resolve my problem and select our chosen seats. The day before when getting boarding pass I...

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Mexico Economy Boston - Mexico City

Helpful?
1 Thank TH226
Benicia, California
Level 2 Contributor
7 reviews
1 helpful vote
Reviewed 2 days ago
NEW

We had problems booking seats. All seats except middle seats cost extra. They delayed one of our group flights by three hours causing him to miss his connection and then failed to give him the earliest possible reconnection. Their organization in San Francisco was disorganized. When the flight was delayed, they had everyone leave and go to the main desk...

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International Economy San Francisco - Lima

Helpful?
1 Thank Ailaan N
New York City, New York
1 review
Reviewed 2 days ago
NEW
via mobile

Terrible ,Bad experience with this airline , their bad information make me loose 2 flight of my doughters to new york, I called to every agent for 3 hours and nobody got the responsibility , I end up buying new flights with different airline .

USA Economy Mexico City - New York City
Helpful?
Thank BENNYGUZMAN
Washington
Level 5 Contributor
90 reviews
64 helpful votes
Reviewed 4 days ago
NEW

After changing airlines in Mexico City for many years, I was delighted to see I could fly Aeromexico from Seattle to Tuxtla Gutierrez with just a change of plane in DF. Both directions I had an hour and a half layover in DF (Mex. City). Both times we landed we had to wait on the runway for an open gate....

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Mexico Economy Seattle - Tuxtla Gutierrez

Helpful?
Thank lamandona
York
Level 1 Contributor
3 reviews
Reviewed 4 days ago
NEW
via mobile

Excellent friendly staff, the whole flight was very comfortable. We travelled during the night and they did everything just right. They kept us hydrated with water throughout without it feeling like we were pestered all the time. The food was better than usual plane food. I would definitely recommend this airline to any of my friends. Totally amazing. Well done...

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International Economy Amsterdam - Los Cabos

Helpful?
Thank Ainsley2003
Level 1 Contributor
3 reviews
Reviewed 5 days ago
NEW

Aeromexico still provides attentive service. The agent was able to adjust our seats to accomodate my husbands special needs. It was also nice to receive food, rather than a price list.

USA Economy Mexico City - Chicago
Helpful?
Thank Joan L
West Monroe, Louisiana
Level 4 Contributor
28 reviews
3 helpful votes
Reviewed 5 days ago
NEW

Meal - Pasta- overcook - pasta just coated with sauce. Cheap wine served- could smell it a meter away. "salad " was torn up lettuce y 2 LARGE slices of cucumbers-(peel and all) nutella chocolate pudding was the best thing on the plate!!!. 10 hr overnight stay--HAD to reclaim my bag- keep it with me for at least 5 hrs--...

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Central America Economy Lima - San Jose

Helpful?
Thank vietnamunclebobgin
1 review
1 helpful vote
Reviewed 5 days ago
NEW

Avoid this company as much as you can… I bought two plane tickets to Cancun for my parents. Everything went fine: I received my receipt, the money was deducted from my bank account and they sent me the link to do online checking 24h in advance. Few hours before the flight, they requested me (the account holder) to present on...

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International Economy Havana - Cancun

Helpful?
1 Thank Monica M
La Serena, Chile
2 reviews
2 helpful votes
Reviewed 6 days ago
NEW

Their online payment system sucks so you have to pay ten times before it works. They also add an "opt out" trip insurance option which means you pay a bunch of money for something you can't even use without realizing it because you're so frustrated trying to battle with their payment system. Their customer service knows exactly what they're doing...

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International Economy Mexico City - Bogota

Helpful?
1 Thank Ari B
See travel tips for airlines
“Take a sleeping pill- so you won't remember-live the experience”
vietnamunclebobgin, 5 days ago | Read review
“If you pay and reserve your seat in advance fight for what you paid for. Don't allow employees to fool you with seat with no window.”
274analuisam, 1 week ago | Read review
“book at least with 3 weeks to find best seats and rates”
neniux, 1 week ago | Read review
“Take your luggage as hand luggage so it travels with you at all times!!!!”
IreneS341, 2 weeks ago | Read review
“Carry pesos to pay for baggage handling fees in Mexico; its easier than paying with a credit card.”
kentwarner, 2 weeks ago | Read review
Show next 5 travel tips 5 of 10
About Aeromexico
Headquartered in Mexico City, Mexican flag carrier Aeroméxico (AM) flies non-stop to more than 55 destinations in Mexico, elsewhere in North America, Central America, South America, the Caribbean, Europe and Asia. A member of the SkyTeam alliance, the airline is also the largest domestic airline in Mexico. Mexico City International Airport (MEX) serves as Aeroméxico's primary hub. Secondary hubs are located at Guadalajara International Airport (GDL), Hermosillo International Airport (HMO) and Monterrey International Airport (MTY). The airline also operates two subsidiaries: Aeroméxico Connect and Aeroméxico Express.

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