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Aeromexico

Headquarters: Paseo de la Reforma 445, Col. Cuauhtémoc, Mexico City Mexico 06500
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3.011,640 reviews
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About Aeromexico

Airline Alliance

SkyTeam
Headquarters: Paseo de la Reforma 445, Col. Cuauhtémoc, Mexico City Mexico 06500

Airline Summary

Headquartered in Mexico City, Mexican flag carrier Aeroméxico (AM) flies non-stop to more than 55 destinations in Mexico, elsewhere in North America, Central America, South America, the Caribbean, Europe and Asia. A member of the SkyTeam alliance, the airline is also the largest domestic airline in Mexico. Mexico City International Airport (MEX) serves as Aeroméxico's primary hub. Secondary hubs are located at Guadalajara International Airport (GDL), Hermosillo International Airport (HMO) and Monterrey International Airport (MTY). The airline also operates two subsidiaries: Aeroméxico Connect and Aeroméxico Express.
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11640Reviews
2022Photos
100Tips
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Popular mentions
Lina J wrote a review Yesterday
16 contributions
Mexico City - San Antonio
USA
Very bad service, personal, terrible experience in my first time in Mexico city. I don’t recommend to nobody. Very bad experience, personal so rude
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Date of travel: November 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Querlei Filho R wrote a review Nov 3
1 contribution
Sao Paulo - Vancouver
International
NEVER, NEVER, NEVER buy a flight ticket with them. Very poor company, trashy, with the worst customer service I've ever seen. My husband’s name was entered in the wrong order by someone over the phone, and absolutely NOBODY was able to help us fix it. Secondly, we bought a ticket MONTHS before the trip… NEVER AGAIN. If you are considering buying tickets with them, please, for your own well-being… don’t. We have been sharing our terrible experience with friends and family. There are HUNDREDS of other options. Please, FOR YOUR OWN WELL-BEING, consider this. We have filed a complaint with Canadian authorities and are waiting for some resolution. EVERY SINGLE DAY, I REGRET THIS PURCHASE.…
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Date of travel: November 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Angel N wrote a review Nov 1
Yakima, Washington3 contributions4 helpful votes
Mexico City - Orange
USA
My trip started bad, sorry to say. The man on the phone misspelled our last name and it was a hassle to fix. Then after he said he fixed it, I downloaded my ticket for my flight home and it was never changed so I called customer service agian and they said there really was not a thing they could do for me as if it was all my fault. On my flight back a creepy old guy acted as if he was taking a selfie but moved his phone more to add me and my lady so I talked to the flight attendant, asking for help with the situation and all I got was that I could move sets if I felt uncomfortable. I said to this person, what if he's taking pictures of other ladies n to please go talk to him but they didn't. I'm posting a picture where you can kinda see what he looks like... tall, white haired male!!!!! Not a happy customer at all!!!!! Never flying with this company agian sorry not sorry!!!…
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Date of travel: October 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Navigate44358440647 wrote a review Nov 1
2 contributions
Vancouver - Mexico City
Mexico
Customers beware if you have a connecting flight. Company policy if you are a no-show they can cancel your whole itinerary. This happened to me. I missed my connecting flight from MEX-MTY and they canceled my trip home to YVR. When booking a connecting flight, give yourself lots of time. In Mexico City, you will go through immigration which can take a long time.…
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Date of travel: October 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Marco C wrote a review Oct 2024
1 contribution1 helpful vote
Dallas - Mexico City
Mexico
I buy 2 tickets for my kids roundtrip ok kayak.com. I paid for and I got the schedule for the way in to mexico ans I wait for like 20 min for the email on the return,since I don't have any responde I call customer service and the told me the price of my ticcket was just for one way when U was seen in the screen of my computer showin a was a roundtrip.so customer service is not help at all and I decide to cancel the tickets and go with another airline because the service,even I explain if I want just one way a was half of the price. DO NOT FLY WITH AEROMEXICO NOT GOOD OPTION…
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Date of travel: October 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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1 Helpful vote
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Lina J wrote a tip Yesterday
"I don’t recommend "
Angel N wrote a tip Nov 1
"Make sure to have them spell back your name "
Navigate44358440647 wrote a tip Nov 1
"Read the terms and conditions before purchasing your flight."
Jeremy J wrote a tip Oct 2024
"Terrible, DO NOT USE."
Dylan L wrote a tip Sep 2024
"Pick a different airline"
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Showing results 1-5 of 100
Baggage fees
Domestic Mexico
Carry-on bag: Included
1st checked bag: Included
2th checked bag: $69
3th checked bag: $131
4th checked bag: $131
Each checked bag maximum 50lb/22kg
Mexico to United States
Carry-on bag: Included
1st checked bag: $30
2th checked bag: $55
3th checked bag: $180
4th checked bag: $200
Each checked bag maximum 50lb/22kg
Mexico to Canada
Carry-on bag: Included
1st checked bag: $22
2th checked bag: $48
3th checked bag: $159
4th checked bag: $177
Each checked bag maximum 50lb/22kg
*Please confirm baggage fees on airline website.
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