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Aeroflot


10,837 reviews
Headquarters: 10 Arbat St., Moscow 119002 Russia 011 7 800 444-55-55 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, movies)
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10,837 Reviews from our TripAdvisor Community

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10,837 reviews from our community

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Showing 2,452: English reviews
London, United Kingdom
Level 3 Contributor
10 reviews
Reviewed yesterday
NEW
via mobile

For economy the seats and leg room was ok, the films were a bit out of date, and it was cold on the aircraft, perhaps getting us ready for December in Moscow! The food was ok, however there was no alcoholic drinks available, all in all I would do it again, the transfer to London was easy, because we circled...

Date of travel: December 2018
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International Economy Ho Chi Minh City - Moscow

Helpful?
Thank GrahamN354
1 review
1 helpful vote
Reviewed 2 days ago
NEW
via mobile

One of the boring airlines. No service of wine. Some stuffs are rude and arrogant. They thought Indian doesn't know anything any manner only they know the manner but they don't want to show respect to the Indian tradition, food habit etc. I really didn't enjoy their flight.

Date of travel: December 2018
International Economy Moscow - New Delhi
Helpful?
1 Thank Savvy123456789
Aeroflot, Public Relations Manager at Aeroflot, responded to this review

Dear Savvy123456789, thank you for your review. Feedback from every passenger is important to us as we continuously strive to improve service going forward. Aeroflot is known for its high level of professionalism and friendly customer service. Our top priority is the safety and comfort of our passengers. We are sorry to hear that we fell short of our high...

Date of travel: December 2018
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International Economy Moscow - New Delhi

New Delhi, India
Level 1 Contributor
2 reviews
Reviewed 2 days ago
NEW
via mobile

Real hospitality by the Russians. Excellent plane, outstanding courtesy from the crew, fantastic service.

Date of travel: November 2018
International Business Class New Delhi - Zagreb
Helpful?
Thank Dr Saurabh L
Aeroflot, Public Relations Manager at Aeroflot, responded to this review

Dear Dr Saurabh L, thank you for your review. Your warm words encourage us in our everyday efforts to provide superior flight experience. We look forward to seeing you on Aeroflot flight again soon. Sincerely yours, Aeroflot

Date of travel: November 2018
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International Business Class New Delhi - Zagreb

1 review
Reviewed 3 days ago
NEW
via mobile

Very good flight. Always on time. Most of the food was good. Only thing I didn't like we're the cabin crews. In 2 flights they happened to be quite rude and unpolite. The plane we used to go back from Thailand to Russia was dirty too.

Date of travel: December 2018
International Economy Milan - Phuket
Helpful?
Thank Federicapanc
Asker, Norway
Level 6 Contributor
234 reviews
73 helpful votes
Reviewed 3 days ago
NEW

Fine flight. On time. New Airbus 320. The service is friendly but the food is rather bad. All in all ok.

Date of travel: November 2018
Russia Economy Oslo - Moscow
Helpful?
Thank peanmo
Brooklyn, New York
2 reviews
2 helpful votes
Reviewed 3 days ago
NEW
via mobile

My luggage didn’t make it onto my connecting flight also with Aeroflot. I reported it in Tel Aviv Ben Gurion airport. They wrote my phone number wrong and the wrong hotel. No matter who I called to try and correct I was never connected to a live person to help. Phone rang and rang but no one picked. Finally the...

Date of travel: December 2018
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International Economy New York City - Moscow

Helpful?
2 Thank Fbron
Tehran, Iran
1 review
Reviewed 3 days ago
NEW

I usually avoid Airbus 320 and Boeing 737, because of limited legrooms and their 3-3 seats. It was A320, the cabin was too hot. Food was acceptable.

Date of travel: March 2018
International Economy Tehran - Moscow
Helpful?
Thank Reyna7777
Level 2 Contributor
7 reviews
Reviewed 4 days ago
NEW

Found this Airline to be none less than Emirates. Good food, spacious seating, co-ordeial staff and good luggage allowance.

Date of travel: November 2018
International Economy New Delhi - Dusseldorf
Helpful?
Thank BnN2
Asia
Level 4 Contributor
35 reviews
19 helpful votes
Reviewed 4 days ago
NEW

These days quite a few airlines have introduced the premium economy class. In many cases, all you get is an extra couple of inches of space for a rather hefty price. This is not the case with Aeroflot. Their premium economy class is reasonably priced, has really spacious and comfortable seats and great food. Unfortunately, it is not available on...

Date of travel: September 2018
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International Premium Economy Hong Kong - Moscow

Helpful?
Thank sasha1802
Birchington, United Kingdom
Level 3 Contributor
13 reviews
3 helpful votes
Reviewed 4 days ago
NEW

I stress free trip from London Gatwick to St petersburg Russia and return. Staff were very friendly, plane clean and tidy. I will fly again.

Date of travel: September 2018
Russia Economy London - St. Petersburg
Helpful?
Thank alistairburgess
See travel tips for airlines
“Do not fly with Aeroflot.”
800eugenea, 1 week ago | Read review
“never travel with a dog”
O1283BHalexanderv, 1 week ago | Read review
“Here's a tip. Find a better airline.”
rustyz32, 1 week ago | Read review
“Determine what you need for your flight vs the overall length. I would absolutely fly premium economy for a flight lasting 8 or more hours.”
livevanguy, 1 week ago | Read review
“never travel with this airline”
207nitinj, 2 weeks ago | Read review
Show next 5 travel tips 5 of 10
About Aeroflot
Aeroflot (SU) is Russia’s flagship carrier and one of the largest airline groups in Europe. In 2017, Aeroflot carried 32.8 million passengers (50.1 million passengers as Aeroflot Group including subsidiaries). Aeroflot serves 146 destinations in 52 countries and is a proud member of the SkyTeam global airline alliance. Aeroflot’s 241-strong fleet comprised of Airbus, Boeing, and Sukhoi airliners is the youngest of any airline worldwide that operates more than 100 aircraft. Aeroflot’s European Commnity Safety Assessment of Foreign Aircraft (SAFA) Index is comparable to global peers.

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