We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Aer Lingus


7,572 reviews
Headquarters: Head Office Building Dublin Airport, Swords K67 XF72 Ireland 011 353 1890 800 600 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, movies)
Add Photo Write a Review

7,572 Reviews from our TripAdvisor Community

Write a Review

7,572 reviews from our community

Filter reviews by popular destinations:
All reviews Dublin Boston London New York City Cork Chicago Shannon Paris San Francisco Amsterdam Toronto Malaga Edinburgh Birmingham Manchester
Traveler rating
Cabin
  • (5,993)
  • (0)
  • (476)
  • (0)
Route
  • (3,358)
  • (3,030)
  • (93)
  • (1)
  • (0)
  • More
Language
  • More
Showing 6,484: English reviews
Limerick, Ireland
Level 1 Contributor
3 reviews
1 helpful vote
Reviewed yesterday
NEW
via mobile

Lovely staff, pleasant experience Great airline to fly with as staff are friendly and helpful. Ground crew are efficient and cabin crew ensure that the flight is enjoyable for all passengers. Looking forward to flying with Aer Lingus again.

International Economy Shannon - New York City
Helpful?
Thank Trish1604
Dublin, Ireland
Level 5 Contributor
90 reviews
27 helpful votes
Reviewed yesterday
NEW

An easy flight that left on time and arrived on time. The flight over was comfortable and the one back even more so. The seats were comfortable and I had pre booked my seat. My daughter was sitting directly behind me and beside me on the way back as the seat next to me was empty. Service was provided by...

More 
International Economy Boston - Shannon

Helpful?
Thank Seán H
Level 3 Contributor
9 reviews
5 helpful votes
Reviewed yesterday
NEW
via mobile

Had a problem-free flight flying back and forth from Dublin! They were able to upgrade my seat to an exit row which was the most ample leg room I've ever encountered on an economy seat. They provided a pillow, blanket, as well as plenty of food (two snack services, dinner, and two coffee/tea services). The in-flight entertainment selection was pretty...

More 
International Economy Philadelphia - Dublin

Helpful?
Thank Roxy C
Level 2 Contributor
5 reviews
Reviewed yesterday
NEW

Here’s the deal. Are the check in staff friendly and helpful.? Yes. Is the plane newish and we’ll maintained? Yes! Are the flight attendants attractive and equally attentive? Yes. Was the food good? Yes. So, what’s the problem? They are totally 20years behind the times when it comes to luggage handling, tracking and having a sense of service about delivery....

More 
International Business Class Chicago - Bristol

Helpful?
Thank Karen Z
Cork, Ireland
Level 4 Contributor
46 reviews
45 helpful votes
Reviewed yesterday
NEW

Very strange flight this one. Whereas I fly this route a lot and sadly I have got used to delays, this one was a new experience for me. First the flight was delayed (I now risked missing a £55 train ticket). Then with no explanation we boarded, unexpectedly close to on time. The flight took off virtually on time. Then...

More 
Europe Economy Cork - Bristol

Helpful?
Thank GarethWilliams
Artigat, France
Level 3 Contributor
11 reviews
6 helpful votes
Reviewed yesterday
NEW

Flight was on time. Staff pleasant and efficient. Leg room in seats as always not adequate for tall people and due to my husband's size he is not permitted on Exit rows

Europe Economy Toulouse - Dublin
Helpful?
Thank Artigat09130
Raleigh, North Carolina
Level 4 Contributor
25 reviews
2 helpful votes
Reviewed yesterday
NEW

While the ticket team may have seemed helpful and accomodating when a flight got changed, they were simply lying to my face. They ensured me that my bag would reach it's final destination, but in fact, the call that happened right in front of my face was a farce and my luggage that was in their posession never got tagged...

More 
International Economy Dublin - Los Angeles

Helpful?
Thank Charli M
Level 1 Contributor
3 reviews
Reviewed yesterday
NEW

Staff was congenial and welcoming. Take-off and landings were very smooth. Food was tasty, hot, and a nice choice. I didn't feel crowded in my seat. Nice selection of movies. Staff at the counters were patient, listened, and efficient.

International Economy Chicago - Dublin
Helpful?
Thank David M
Leeds, United Kingdom
Level 2 Contributor
9 reviews
2 helpful votes
Reviewed yesterday
NEW

First time with Aer Lingus and won’t be the last. Friendly and efficient from checking in to the flight. Plenty of leg room. Nice food and I’m a fussy eater Pleasant flight.

International Economy Leeds - Boston
Helpful?
Thank Sandra W
Whitestone, New York
Level 1 Contributor
4 reviews
Reviewed yesterday
NEW

Since I am honest I will say the flight was going well until we hit bad weather and then they did not know what to do in Dublin. 8 hours later they said go take a taxi, book a hotel and we will reimburse you. Its almost 7 months later and I've spent hours and hours filing forms and calling...

More 
International Economy New York City - Dublin

Helpful?
Thank Marlene G
See travel tips for airlines
“Use the pre booking option to get the extra leg room”
610se_nh, yesterday | Read review
“Buy Business class. Do not check luggage.”
karenz97, yesterday | Read review
“Allow for delays, to be sure.”
GarethWilliams, yesterday | Read review
“Just don't.”
243charlim, yesterday | Read review
“If you need to telephone for their services or to correct an on-line mistake, be patient.”
D2857GLdavidm, yesterday | Read review
Show next 5 travel tips 5 of 10
About Aer Lingus
Aer Lingus (EI) is the national airline of Ireland, founded in 1936. Aer Lingus operates 62 aircraft to the UK, Europe and North America and carry 12 million guests annually. The airline’s base is Dublin Airport which is the only major airport in Europe to offer U.S preclearance, which enables passengers to save time on arrival in the U.S by completing immigration and customs checks prior to departure. Aer Lingus serves over 100 routes in Europe and 11 North American destinations with more than 100 onward connections across the U.S and Canada via its partners. Aer Lingus is a member of International Airlines Group (IAG).

656 photos of this airline

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (656)
Viewed
Airport (99)
Viewed
Seat (45)
Viewed
Airline Lounge (18)
Viewed
Our fleet (27)
Viewed
View from Window (90)
Viewed
Food and Drink (26)
Viewed
Cabin (42)
Viewed
Onboard Feature (19)
Viewed
Other (290)