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Aircalin


92 Reviews
Headquarters: 47 rue de Sebastopol, Noumea, Grand Terre BP 3736 New Caledonia +687-26-55-00 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, movies)
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92 Reviews from our TripAdvisor Community

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92 reviews from our community

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Showing 34: English reviews
Level 5 Contributor
55 reviews
14 helpful votes
Reviewed 3 weeks ago via mobile

We flew Melbourne to Noumea direct and found the service to be all we needed. The seat and leg room was comfortable. The staff were very friendly and helpful, nothing being too much trouble. They were very present too - lots of drink offers. Complimentary newspaper. Quite nice meals. Check in friendly and helpful. Would fly with them again without...

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South Pacific Economy Melbourne - Noumea

Helpful?
1 Thank Maggiemary Horsham
Aircalin, Responsable relations clients at Aircalin, responded to this review

Dear Maggiemary, Thank you for your message and feedback. We're delighted to hear that you enjoyed your flight with us. We hope to welcome you back on board soon! Kind regards, Aircalin

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South Pacific Economy Melbourne - Noumea

Melbourne, Australia
Level 4 Contributor
36 reviews
14 helpful votes
Reviewed June 27, 2017

On time, very welcoming customer service, clean comfortable seats, toilets and isle. Warm lunch served promptly, beverages served with a courteous smile. Newspapers and reading material offered, movies available on your own device. Stewards and stewardesses elegantly dressed. French and English translation.

International Economy Melbourne - Noumea
Helpful?
1 Thank Trevor B
Aircalin, Responsable relations clients at Aircalin, responded to this review

Dear Trevor, Thank you for your message and feedback. We're delighted to hear that you enjoyed your flight with us, in particular the customer service and inflight experience. We are pleased to hear such wonderful feedback regarding our cabin crew too and we will pass this feedback on to them. We hope to welcome you back on board soon! Kind...

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International Economy Melbourne - Noumea

Greater Melbourne, Australia
Level 5 Contributor
56 reviews
16 helpful votes
Reviewed June 27, 2017

Direct flight from Melbourne to Noumea in under 4 hours on an Airbus. BYO device if you want in flight entertainment, otherwise bring a book! Comfortable enough, with no frills. Meal wasn't very exciting coming from Melbourne, though a glass of good French wine helped. But on the way back, the breakfast meal sourced from Noumea was good - omelette,...

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South Pacific Economy Melbourne - Noumea

Helpful?
1 Thank yvwords
Aircalin, Responsable relations clients at Aircalin, responded to this review

Dear yvwords, Thank you for your message and feedback. We're delighted to hear that you enjoyed your flight with us. Customer satisfaction is our utmost priority and we are delighted to receive your positive feedback, which we will pass on to our team. We hope to welcome you back on board soon! Kind regards, Aircalin

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South Pacific Economy Melbourne - Noumea

Sydney, Australia
Level 4 Contributor
45 reviews
11 helpful votes
Reviewed June 26, 2017 via mobile

We travelled with Aircalin for the first time to Noumea, and would fly with them again. The flight was only 2 hours 45 mins, so was a very comfortable flight, and we found to be good value. The service from the cabin crew was very good and very friendly. Only thing I would want to see improved would be a...

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South Pacific Economy Sydney - Noumea

Helpful?
1 Thank TashCushla
Aircalin, Responsable relations clients at Aircalin, responded to this review

Dear TashCushla, Thank you for your message and feedback. We're delighted to hear that you enjoyed your flight with us and we will pass on your compliments to our staff. We have noted your feedback regarding the inflight entertainment too and will look at ways of adding more movies to entertainment system. We hope to welcome you back on board...

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South Pacific Economy Sydney - Noumea

Noumea Nouvell caledonie
Level 3 Contributor
16 reviews
8 helpful votes
Reviewed June 26, 2017

Because of mothers day we were served and looked after as VIP, little gifts were offered abord the Plane. Wifi was available but no entainments like movies show on the 2 1/2 hour trip.

South Pacific Economy Auckland - Noumea
Helpful?
1 Thank babralaun66
Aircalin, Responsable relations clients at Aircalin, responded to this review

Dear babralaun66, Thank you for your message and feedback. We're delighted to hear that you enjoyed your flight with us, especially our Mother's Day treats. We have noted your feedback regarding the inflight entertainment too. Some of the flights on our regional network currently only offer in-flight entertainment from our passengers own devices (smartphones, tablets, laptops etc. ). Passengers are...

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South Pacific Economy Auckland - Noumea

Brisbane, Australia
Level 6 Contributor
227 reviews
45 helpful votes
Reviewed June 26, 2017

Great experience all round. Friendly staff couldn't do enough for you plus good food made the trip a great experience.

South Pacific Economy Brisbane - Noumea
Helpful?
1 Thank 647warrenp
Aircalin, Responsable relations clients at Aircalin, responded to this review

Dear 647warrenp, Thank you for your message and feedback. We're delighted to hear that you enjoyed your flight with us and we will pass on your compliments to our staff. We hope to welcome you back on board soon! Kind regards, Aircalin

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South Pacific Economy Brisbane - Noumea

Level 2 Contributor
6 reviews
3 helpful votes
Reviewed May 7, 2017 via mobile

Flew Aircalin from Port Vila to Papeete via Noumea (with overnight stay in Noumea). The flight from Vila to Noumea had close to six hours delays due to a mechanical problem with the incoming aircraft. Arrived in Noumea at 2 AM. As a result, instead of having a full night of sleep with could only have a two hours sleep...

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South Pacific Economy Port Vila - Papeete

Helpful?
1 Thank Christophe C
Aircalin, Responsable relations clients at Aircalin, responded to this review

Dear Christophe, Thank you for your feedback. We are very sorry to hear that your experience with us was not to your satisfaction, particularly concerning the delays and the change of aircraft that you experienced. These issues were in fact due to the approach of Cyclone Donna. Our passengers’ safety is our priority and occasionally, in the event of unforeseen...

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South Pacific Economy Port Vila - Papeete

Noosa, Australia
Level 6 Contributor
124 reviews
29 helpful votes
Reviewed May 2, 2017 via mobile

Check in was as good as most. Seats in economy are designed for short flights only. No back-seat entertainment but there is the ability to use in flight music, etc with your iPad. Meal was quite ordinary but easy to skip on such a short flight. Drinks trolley will pass only once but that's okay, it's a short flight (2...

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South Pacific Economy Brisbane - Noumea

Helpful?
1 Thank Jock G
Aircalin, Responsable relations clients at Aircalin, responded to this review

Dear Jock, Thank you for your message and feedback. We are delighted to hear that you enjoyed your flight with us. We hope to welcome you back on board soon! Kind regards, Aircalin

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South Pacific Economy Brisbane - Noumea

Palmerston North, New Zealand
Level 4 Contributor
26 reviews
6 helpful votes
Reviewed April 12, 2017 via mobile

Booked this flight a few weeks ago - Our flight was cancelled due to cyclone cook and we were notified the day before - great. We found out from Air New Zealand that the passengers are still booked on the flight because it will leave some undetermined time to be decided. We rang every four hours and we were told...

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South Pacific Economy Auckland - Noumea

Helpful?
Thank GordonMW
Aircalin, Responsable relations clients at Aircalin, responded to this review

Dear GordonMW, Thank you for your message and feedback. We take our customer complaints very seriously and we’re sorry to hear that you had a disappointing customer experience with us in light of Cyclone Cook. When natural disasters such as this one occur we notify our passengers as soon as there are any changes to their flights and we update...

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South Pacific Economy Auckland - Noumea

Level 5 Contributor
55 reviews
10 helpful votes
Reviewed April 9, 2017 via mobile

I booked my flight from Sydney to Nouméa via Aircalin (online) and was supposed to fly on Monday April 10 but saw that our flights from Nouméa to Ile des Pins was cancelled due to the Cyclone (Cook). So I looked it up a bit more and didn't feel comfortable flying to Nouméa from Sydney this morning (cyclone is due...

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South Pacific Economy Sydney - Noumea

Helpful?
Thank Flo A
Aircalin, Responsable relations clients at Aircalin, responded to this review

Dear Flo A, Thank you for your message and feedback. We take our customer complaints very seriously and we’re sorry to hear that you had a disappointing customer experience with us in light of Cyclone Cook. Regrettably we do not currently offer a helpline that operates 24/7, but when natural disasters such as this one occur we notify our passengers...

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South Pacific Economy Sydney - Noumea

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See travel tips for airlines
“to get better services need to pay extra for comfort zone, but all depends on choices”
babralaun66, Jun 26, 2017 | Read review
“I guess the product reminds me AF but surprisings SB is better nowadays, at least in terms of cabin crew friendliness.”
MAmoscow, Sep 28, 2016 | Read review
“None really”
Maioha, Aug 3, 2016 | Read review
“窓側の席で、海を見ましょう。あとは、とにかく寝ることです。”
ココTKGちゃん, Jun 29, 2017 | Read review
“Toujours arriver en avance pour éviter le surbooking”
carpediem98800, Jun 18, 2017 | Read review
Show next 5 travel tips 5 of 10
About Aircalin
A French airline based in New Caledonia, Aircalin (SB) operates from a hub at La Tontouta International Airport (NOU). Aircalin flies to a dozen destinations in Australia, Fiji, French Polynesia, Japan, New Zealand, South Korea, Vanuatu, and the Territory of the Wallis and Futuna Islands. The airline also has codeshare agreements with Air France, Air New Zealand, Air Tahiti Nui, Korean Air and Qantas. Its fleet consists of Airbus A320 and Airbus A330-200 planes configured with two cabins: Hibiscus Class, or Business Class, and Economy Class.

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