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Aircalin


3.5 of 5 bubbles
73 Reviews
Headquarters: 47 rue de Sebastopol, Noumea, Grand Terre BP 3736 New Caledonia +687-26-55-00 Website
Rating summary
  • 3.5 of 5 bubbles
    Legroom
    3.5 of 5 bubbles
    Seat Comfort
  • 4 of 5 bubbles
    Customer Service
    3 of 5 bubbles
    Value for Money
  • 4 of 5 bubbles
    Cleanliness
    4 of 5 bubbles
    Check-in and Boarding
  • 3.5 of 5 bubbles
    Food and Beverage
    3 of 5 bubbles
    In-flight entertainment (WiFi, TV, movies)
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73 Reviews from our TripAdvisor Community

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73 reviews from our community

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Showing 26: English reviews
Palmerston North, New Zealand
Level Contributor
23 reviews
6 helpful votes
1 of 5 bubbles Reviewed 2 weeks ago via mobile

Booked this flight a few weeks ago - Our flight was cancelled due to cyclone cook and we were notified the day before - great. We found out from Air New Zealand that the passengers are still booked on the flight because it will leave some undetermined time to be decided. We rang every four hours and we were told...

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South Pacific Economy Auckland - Noumea

Helpful?
Thank GordonMW
Level Contributor
40 reviews
7 helpful votes
1 of 5 bubbles Reviewed 2 weeks ago via mobile

I booked my flight from Sydney to Nouméa via Aircalin (online) and was supposed to fly on Monday April 10 but saw that our flights from Nouméa to Ile des Pins was cancelled due to the Cyclone (Cook). So I looked it up a bit more and didn't feel comfortable flying to Nouméa from Sydney this morning (cyclone is due...

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South Pacific Economy Sydney - Noumea

Helpful?
Thank Flo A
Guernsey, United Kingdom
Level Contributor
10 reviews
5 helpful votes
1 of 5 bubbles Reviewed 4 weeks ago via mobile

We ere flying from Noumea to Sydney on March 10th and the airline changed the aircraft for this service. They therefore moved us from the direct flight that we had booked to a flight via Auckland. A 3 hour flight became 10.5 hours. They gave us no reason why we were chosen to be re-routed in spite of the fact...

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South Pacific Economy Noumea - Sydney

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Thank Derek-LaCol
Pacific Pines, Australia
Level Contributor
16 reviews
6 helpful votes
3 of 5 bubbles Reviewed February 13, 2017

a very basic airline, nothing too flash! very little leg room but ok considering it was a short flight, wouldn't want to me going for hours and hours on it. The cabin crew were lovely (as they all are). The onboard food however was worse than hospital food. Really needs reviewing I think.

South Pacific Economy Sydney - Noumea
Helpful?
Thank Mummy2501
Sydney, Australia
Level Contributor
5 reviews
8 helpful votes
5 of 5 bubbles Reviewed January 24, 2017

I previously heard little about this airline. The aircraft was good, everything in great condition. The attendants were very nice. I noticed that food served there was oversized (compared to standard airlines meal size). Great flight, I would recommend and travel again with them. The kids' bag is beautiful, my son loved it!

South Pacific Economy Sydney - Noumea
Helpful?
Thank Pauli_L
Melbourne, Australia
Level Contributor
110 reviews
70 helpful votes
4 of 5 bubbles Reviewed January 12, 2017

There was a lot to like about this flight and I would certainly recommend the airline to fellow Trip Advisor travellers. The seats while not set in shells were wide, comfortable and offered plenty of leg room. Service was superb: attentive and charming. Entertainment was woeful. We accepted the offer of use of ipads, but the choice of music and...

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South Pacific Business Class Melbourne - Noumea

Helpful?
Thank Stephen C
Aircalin, Responsable relations clients at Aircalin, responded to this review

Hi Stephen! Thank you very much for having taken the time to rate our airline. We are glad to here that your flight was pleasent for the most part. Regarding our meals on board, we would like you to consider the possibility of ordering a menu of your choice in economy class, which can be booked here pre-flight: the A...

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South Pacific Business Class Melbourne - Noumea

Sydney, Australia
Level Contributor
105 reviews
89 helpful votes
5 of 5 bubbles Reviewed January 4, 2017 via mobile

I am a Qantas Platinum frequent flyer and travel extensively on many airlines for business and leisure. First time on Aircalin and super impressed. Travelled with family. Service on the plane impeccable. Regular drink service. Fine hot meal. Acceptable streamed entertainment for 2.75 hour flight. The flight was packed but still everything was very smooth. Recommended.

South Pacific Economy Sydney - Noumea
Helpful?
1 Thank OzTD
Aircalin, Responsable relations clients at Aircalin, responded to this review

Hello, Thank you very much for your kind words. Customer satisfaction is our very first priority, and therefore we are very happy about your positive feedback! We will be happy to pass your compliments over to our team! See you soon!

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South Pacific Economy Sydney - Noumea

Calais, France
Level Contributor
5 reviews
5 of 5 bubbles Reviewed November 2, 2016

This was my second experience with Air Calin and this year it was so good I had to write a review. The flights were on time with a helpful and friendly service, especially the return from Nouméa on Tuesday 25th October. The breakfast served was delicious and I was very happy to be able to have bacon, something no longer...

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South Pacific Economy Sydney - Noumea

Helpful?
Thank Marian L
Aircalin, Responsable relations clients at Aircalin, responded to this review

Hello Marian, Thank you very much for your kind message. Since the satisfaction of our clients is our highest goal, we are really touched by your review! We will be happy to pass your compliments on to our staff! À bientôt,

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South Pacific Economy Sydney - Noumea

Level Contributor
122 reviews
74 helpful votes
4 of 5 bubbles Reviewed October 26, 2016

Funnily enough even though we departed from Australia all of the announcements were in French and no English leaving us wondering what was happening. Once on board the staff speak both English and French. Short flight with no in flight entertainment, food was average as with most flights. Service was friendly and efficient. I travel this route regularly for business...

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South Pacific Economy Brisbane - Noumea

Helpful?
1 Thank conjolaround
Aircalin, Responsable relations clients at Aircalin, responded to this review

Hello, Thank you for having taken the time to rate our airline. As every economic activity, air transport has to be seen in relation to the related countries and markets. In fact, Aircalin is far from a monopoly in New Caledonia, since competitors like Qantas, Air New-Zealand and Air Vanuatu also offer their services here. Additionally, there are other Japanese,...

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South Pacific Economy Brisbane - Noumea

Hong Kong, China
Level Contributor
676 reviews
150 helpful votes
3 of 5 bubbles Reviewed October 23, 2016

Relatively short flight and no point to take biz class ( the premium was excessive ). Service was OK and nothing to complaint or recommend....

South Pacific Economy Sydney - Noumea
Helpful?
Thank Ianfung
Aircalin, Responsable relations clients at Aircalin, responded to this review

Hello Sir, Thank you very much for rating our airline. We are happy to read that you were satisfied with our service. We hope to see you again on the next flight!

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South Pacific Economy Sydney - Noumea

See travel tips for airlines
“I guess the product reminds me AF but surprisings SB is better nowadays, at least in terms of cabin crew friendliness.”
MAmoscow, Sep 28, 2016 | Read review
“None really”
Maioha, Aug 3, 2016 | Read review
“Pas d'autre choix pour aller à wallis...”
laurentg915, 3 weeks ago | Read review
“La classe Ibiscus reste plus confortable que la classe économique déplorable mais c'est une question de moyen”
Macflac, Mar 17, 2017 | Read review
“pré enregistrement pour des sièges choisis”
961henriettam, Feb 13, 2017 | Read review
Show next 5 travel tips 5 of 10
About Aircalin
A French airline based in New Caledonia, Aircalin (SB) operates from a hub at La Tontouta International Airport (NOU). Aircalin flies to a dozen destinations in Australia, Fiji, French Polynesia, Japan, New Zealand, South Korea, Vanuatu, and the Territory of the Wallis and Futuna Islands. The airline also has codeshare agreements with Air France, Air New Zealand, Air Tahiti Nui, Korean Air and Qantas. Its fleet consists of Airbus A320 and Airbus A330-200 planes configured with two cabins: Hibiscus Class, or Business Class, and Economy Class.

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