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Virgin Australia


7,900 reviews
Headquarters: 56 Edmondstone Rd, Brisbane, Queensland QLD 4006 Australia 011 61 13 67 89 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, movies)
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7,900 Reviews from our TripAdvisor Community

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7,900 reviews from our community

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Showing 7,688: English reviews
Wine Coast Country California, California
Level 5 Contributor
76 reviews
20 helpful votes
Reviewed today
NEW

This was a short 1.5 hrs flight, but took as long to check in luggage, first printing the tags, and then waiting in line to actually drop the luggage with the agent. Seats are the average economy and most likely after 2 hours will start be Painfully uncomfortable. But ok for a short flight. Healthy snack and water were offered,...

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Domestic Economy Sydney - Melbourne

Helpful?
Thank 16traveller20162016
Sydney, Australia
Level 1 Contributor
4 reviews
1 helpful vote
Reviewed yesterday
NEW
via mobile

On Virgin Australia VA520 there was only water in a small cup and when I asked for a Coke No Sugar I was asked to pay $3 for the smallest size can, which I declined. The seat was smaller than Qantas and I feel that Richard Branson would be ashamed that something that uses the Virgin name treats it passengers...

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Domestic Economy Coolangatta - Sydney

Helpful?
Thank r0bertcb1
Melbourne, Australia
Level 6 Contributor
178 reviews
37 helpful votes
Reviewed yesterday
NEW

After collecting our boarding passes and luggage labels from the booth we then had a very long wait to get to the bag drop counter. Flight left on time and was smooth all the way. Long wait for bags at pick up on Hamilton Is. ground and flight staff all pleasant

Domestic Economy Melbourne - Hamilton Island
Helpful?
Thank Patricia F
Murwillumbah, Australia
Level 4 Contributor
38 reviews
15 helpful votes
Reviewed yesterday
NEW

I paid for a meal when i bought my ticket & seeing the people around me moan when i & others got our meals I highly suggest buy a meal at the time of purchasing your ticket or you will regret it, or bring a BIG bag of food on board with you. The other thing that struck me &...

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International Economy Brisbane - Denpasar

Helpful?
Thank Adrian B
Sydney, Australia
Level 1 Contributor
3 reviews
1 helpful vote
Reviewed yesterday
NEW

Since starting my own business, I am very conscious of value, especially around airfares. The last couple of times I have flown, I have done so with Virgin Australia. The boarding experience and service have been great each time and the flights uneventful, which is what I want when travelling economy. Good work VA, the seats are what they are...

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Domestic Economy Sydney - Perth

Helpful?
Thank BigCruiser59
South Australia, Australia
Level 5 Contributor
31 reviews
29 helpful votes
Reviewed 2 days ago
NEW

Yet again, very nice flight with Virgin.Like previous flights it was very smooth and not too bumpy even though we had a little rough weather. (Again!) As usual the staff were very well spoken, well presented and well groomed.They offered us the standard complimentary water, juice, tea of coffee but like all the other Virgin flights the complimentary snack was...

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Domestic Economy Adelaide - Coolangatta

Helpful?
Thank OG-LORDROACH
Level 6 Contributor
249 reviews
89 helpful votes
Reviewed 2 days ago
NEW

Flying Business Class from Bali to Brisbane, check in was as you would expect fast and simple, you get access to a lounge, which is the only disappointment of the trip. The lounge is basic to say the least, and if you want something more than a local beer or local wine (and who doesn't) they want to charge you...

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International Business Class Denpasar - Brisbane

Helpful?
Thank Michael L
Melbourne, Australia
Level 3 Contributor
20 reviews
2 helpful votes
Reviewed 2 days ago
NEW

I have flown internationally too many times to count, but this was my first international trip with Virgin Australia. Flying "cattle class", with young children, on a 14-hour flight, will never be a "dream", but the Virgin staff paid attention to the little details that made this flight much less stressful. The "little detail" that stood out the most was...

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International Economy Melbourne - Los Angeles

Helpful?
1 Thank Douglas N
Boronia, Australia
Level 1 Contributor
4 reviews
1 helpful vote
Reviewed 2 days ago
NEW

good seating, plenty of leg room, I got to the airport early and was bumped onto an earlier flight. , happy staff..a good flight,

Domestic Economy Brisbane - Melbourne
Helpful?
1 Thank lwade2
Level 2 Contributor
5 reviews
1 helpful vote
Reviewed 3 days ago
NEW
via mobile

Flight attendants were all helpful and cheerful - food was great and leg room in economy was much better than expected

International Economy Sydney - Los Angeles
Helpful?
1 Thank Catherine R
See travel tips for airlines
“Bring your own USB charger, device & food or you will regret it”
aeb001Melbourne, yesterday | Read review
“Bring your own food or soft drink on your flight.”
OG-LORDROACH, 2 days ago | Read review
“Ensure children are well rested, and bring a large supply of snacks/fruit for those "I'm bored".”
292douglasn, 2 days ago | Read review
“smile at airline staff..”
lwade2, 2 days ago | Read review
“Be yourself friendly and open and people will return you their courtesy”
736KeithB736, 3 days ago | Read review
Show next 5 travel tips 5 of 10
About Virgin Australia
Virgin Australia (VA) is one of Australia's largest airlines. It flies to approximately 70 destinations - 50 within Australia; others in New Zealand, the South Pacific, Asia, Africa, the Middle East and North America. The airline's fleet features a variety of two-cabin and three-cabin configurations, including Business Class, "The Business," Premium Economy Class and Economy Class seating. "The Business," available on coast to coast and international flights, is an indulgent, luxurious, and unique premium cabin experience. Virgin Australia Lounges are located at most major airports in Australia. Major operational hubs are located at Auckland (AKL), Brisbane (BNE), Melbourne (MEL), Perth (PER), and Sydney (SYD).

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