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Virgin Australia


3,070 Reviews
Headquarters: 56 Edmondstone Rd, Brisbane, Queensland QLD 4006 Australia +61-13-67-89 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, movies)
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3,070 Reviews from our TripAdvisor Community

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3,070 reviews from our community

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Showing 2,960: English reviews
Melbourne, Australia
Level 6 Contributor
187 reviews
100 helpful votes
Reviewed today
NEW
via mobile

I think the F100 is a great plane. Quiet, comfortable and plenty of leg room. The on board staff were courteous and efficient. The only thing I didn't like was the snack provided - the muffin was dry and tasteless. We arrived on time so I had plenty of time to make my connection.

Domestic Economy Broome - Melbourne
Helpful?
Thank Kevin G
Olds, Canada
Level 3 Contributor
21 reviews
3 helpful votes
Reviewed yesterday
NEW

Very comfortable seats for economy. Excellent flight with better than expected service. Seems to be a very well managed company.

Trans-Tasman Economy Sydney - Auckland
Helpful?
Thank Craig R
Melbourne, Australia
Level 5 Contributor
63 reviews
10 helpful votes
Reviewed 2 days ago
NEW

After a 7 day holiday in Perth, my wife and I booked a flight to return home to Melbourne. There was a one hour delay in taking off and the Virgin staff at the desk were pretty lazy in providing information to a packed waiting lounge for Gate 44. After the delay the boarding was quick and efficient and our...

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Domestic Economy Perth - Melbourne

Helpful?
Thank Robert B
Level 4 Contributor
29 reviews
8 helpful votes
Reviewed 2 days ago
NEW
via mobile

I took my daughter on a mystery flight for her 18th birthday. What an awesome decision it was. So simple and easy. Tickets bought online. Turn up at the airport, fly out, get taken to prearranged accommodation which was great. Absolutely loved this trip and will definitely do it again.

Domestic Economy Brisbane - Sydney
Helpful?
Thank Hunt11
Australia
Level 6 Contributor
281 reviews
37 helpful votes
Reviewed 3 days ago
NEW

Flights from Sydney to Perth and return as part of our SA safari showed how modern Virgin is compared to SAA. Great new modern aircraft with exceptional seating which were proper lay flat units. Staff were very good and meals etc were outstanding.

Domestic Business Class Sydney - Perth
Helpful?
Thank Robert M
Glen Waverley, Australia
Level 5 Contributor
74 reviews
26 helpful votes
Reviewed 3 days ago
NEW
via mobile

Mel to Lax is a long way - 14hours which I was a bit concerned about. Aircraft was good but I do not recall which type it was. Crew were friendly but not very interactive. Clearly they have their routines & to stick to them so. Were surrounded by a private school water polo team members of which thought it...

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International Economy Melbourne - Los Angeles

Helpful?
Thank Gerry K
Wellington, New Zealand
Level 4 Contributor
30 reviews
4 helpful votes
Reviewed 3 days ago
NEW

Unfortunately ended up on an Air NZ codeshare flight, which just confirmed why I don't choose to fly with Virgin Australia. Paid for the Works (AirNZ) and for the extra money got a terrible meal in a cardboard container, and one drink, Never offered a further drink, and crew were not available to ask. NOT great value at over $50!...

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Trans-Tasman Economy Brisbane - Wellington

Helpful?
Thank Sara C
Sydney, Australia
Level 2 Contributor
6 reviews
1 helpful vote
Reviewed 4 days ago
NEW

10am flight was cancelled by email at 4.30am with only option given was 6am flight next day. No amount of negotiation would persuade them to get us on a flight the same day. No sorry or apology or offer to cover our lost nights accommodation at our destination. I understand flights can be cancelled because of technical issues etc however...

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Domestic Economy Sydney - Proserpine

Helpful?
1 Thank LisaW2159
ACT
Level 6 Contributor
122 reviews
48 helpful votes
Reviewed 4 days ago
NEW

I have always considered Virgin Australia an okay airline. Not great but its okay, no stand out service but not dreadful either, middle of the road. This particular flight started off no differently and we were seated next to a mum who was in the aisle across from her were her 2 children and husband. The problem was the mother...

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International Economy Denpasar - Sydney

Helpful?
Thank ACTTraveller2009
Brisbane, Australia
Level 2 Contributor
7 reviews
1 helpful vote
Reviewed 4 days ago
NEW

Lost my luggage but took them 2 days to find them! They have maintenance staff so arrogant in Brisbane that they are forgetting that we are clients. I had to deal with a guy called "Terry D...on the maintenance side who had an answer on everything without apologising for his incompetence. What type of people is Virgin employing? Please avoid...

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Domestic Premium Economy Perth - Brisbane

Helpful?
Thank peterbeck2010517
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“they help me out on the flight”
thaliammead, 4 days ago | Read review
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“1A is a good seat”
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About Virgin Australia
Virgin Australia (VA) is the country's second-largest airline. It flies to about 50 destinations, including about 30 within Australia, as well as points in New Zealand, the South Pacific, Asia, Africa, the Middle East and North America. The airline's fleet features a variety of two-cabin and three-cabin configurations, including Business Class, Premium Economy Class and Economy Class seating. At nine Australian airports, premium cabin passengers have access to the carrier's Virgin Australia Lounge. The airport has hubs at four airports: Auckland Airport (AKL), Brisbane Airport (BNE), Melbourne Airport (MEL) and Sydney Airport (SYD).

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