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Virgin Australia


4 of 5 stars
485 Reviews
Headquarters: 56 Edmondstone Rd, Brisbane, Queensland QLD 4006 Australia +61-13-67-89 Website

TripAdvisor Reviewer Highlights

Visitor rating
  • 159
    Excellent
  • 172
    Very good
  • 69
    Average
  • 47
    Poor
  • 38
    Terrible
Very good

I have to say I flew jetstar a week earlier and virgin wins hands down. At check-in the staff were... read more

4 of 5 starsReviewed 3 days ago
Jennifer s
via mobile
Rating summary
  • 3.5 of 5 stars
    Legroom
    3.5 of 5 stars
    Seat Comfort
  • 4 of 5 stars
    Customer Service
    3.5 of 5 stars
    Value for Money
  • 4 of 5 stars
    Cleanliness
    4 of 5 stars
    Check-in and Boarding
  • 3 of 5 stars
    Food and Beverage
    3 of 5 stars
    In-flight entertainment (WiFi, TV, movies)
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485 Reviews from our TripAdvisor Community

Write a Review

485 reviews from our community

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English first
Hobart
Level Contributor
48 reviews
22 helpful votes
5 of 5 stars Reviewed yesterday NEW

Virgin are always a pleasure to fly. Staff are friendly and efficient both on ground crew and aircraft. Seats chosen were about middle of plane, isle seat and middle seat in middle of craft, as seats are a little more roomier than those by windows. Great value for money

Trans-Tasman Economy Sydney - Christchurch
Helpful?
Thank Kymbo1959
Sydney, Australia
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

Staff were very accommodating, Loved the selection of entertainment. Made what I thought was going to be a long boring flight into a very enjoyable one. An overall great experience. Cant wait to do it again.

Domestic Economy Sydney - Perth
Helpful?
Thank karenturner2016
Macleay Island, Australia
Level Contributor
3 reviews
5 of 5 stars Reviewed 3 days ago NEW

AS always it is a pleasure to fly with Virgin . I am regularly flying between Fiji and Australia . The ground crew and crew is friendly and efficient , the aircraft are clean and on time .. Despite the fact that on the 16th of july the flight was packed the crew where on top of everything .. If...

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South Pacific Economy Nadi - Brisbane

Helpful?
Thank DanielWachtel
Level Contributor
25 reviews
3 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

I have to say I flew jetstar a week earlier and virgin wins hands down. At check-in the staff were extremely helpful and patient considering there was a group of us and we had a baby. The in-flight food was amazing. I also downloaded there in-flight entertainment app and watched movies for most of the flight on my phone. Will...

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Domestic Economy Darwin - Sydney

Helpful?
Thank Jennifer s
Lichfield
Level Contributor
105 reviews
44 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

The departure point was chaotic with all bag drop off fights going from the same Q. This lead to over 200 people in the Q and meant the constant calling forward of flight numbers. When we finally got to the front he check in staff were not working to any pace to clear the Q suggesting it is always like...

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Domestic Economy Sydney - Melbourne

Helpful?
Thank Neil61a
Melbourne, Australia
Level Contributor
55 reviews
16 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We were on a points based flight from Sydney to LA on Virgin . Very pleased to report that the service and care was exemplary. The leg room was excellent , and food was as good as airline foods gets in economy. Very impressed

International Economy Sydney - Los Angeles
Helpful?
Thank Russell H
Auckland, New Zealand
Level Contributor
77 reviews
70 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Check in was disappointing taking 50 minutes. I think partly due to it being school holidays and families travelling. The flight was delayed by an hour due to late arrival of earlier flights. Not a great start but the cabin crew and staff made up for this with good service and were trying their best for passengers. Flight was perfect....

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Trans-Tasman Economy Melbourne - Auckland

Helpful?
Thank Kiwigolfer2011
Bristol, United Kingdom
Level Contributor
707 reviews
469 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I have flown Virgin Australia on a number of occasions, always on domestic flights, and have also used their lounges when they used to accept Priority Pass, and have always been impressed with the 'can do' attitude and the helpfulness of the staff. On this occasion I was in Australia only briefly for a week's paperwork and needed to get...

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Domestic Economy Proserpine - Brisbane

Helpful?
Thank Sarum_Castle
Kingaroy
Level Contributor
10 reviews
6 helpful votes
4 of 5 stars Reviewed 1 week ago

Just a short trip from Brisbane to Canberra seemed very straight forward until the call that all flights were grounded in Brisbane due to an heavy ground fog. I have flown with many different domestic airlines in a verity of countries and when measuring up to those experiences this delay was one of the better ones. The crowd was mostly...

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Domestic Economy Brisbane - Canberra

Helpful?
Thank Christine K
Brisbane, Queensland, Australia
Level Contributor
29 reviews
8 helpful votes
5 of 5 stars Reviewed 1 week ago

Its the small things in life that matter. The things that might take a few moments to extend yourself but that make a huge impact. For me this is what constitutes great customer relations. On our recent flight one of the Cain Crew took our young daughter to the cockpit to say hello to the Captain. Perhaps a small gesture...

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Domestic Economy Sydney - Brisbane

Helpful?
Thank Kirsten B
See travel tips for airlines
“Take a small blanket or jacket as it can get a little cold in the plane”
 of 5 stars karenturner2016, 2 days ago | Read review
“come early avoid waiting on line in check in ,”
 of 5 stars DanielWachtel, 3 days ago | Read review
“Get to airport early !!”
 of 5 stars Neil61a, 4 days ago | Read review
“When booking add the mobile number of the person travelling as they receive delay information directly.”
 of 5 stars ChristineKirsch, 1 week ago | Read review
“Join Velocity loyalty card. It is free and we were given better seats without asking.”
 of 5 stars SusieGC2, 1 week ago | Read review
Show next 5 travel tips 5 of 10
About Virgin Australia
Virgin Australia (VA) is the country's second-largest airline. It flies to about 50 destinations, including about 30 within Australia, as well as points in New Zealand, the South Pacific, Asia, Africa, the Middle East and North America. The airline's fleet features a variety of two-cabin and three-cabin configurations, including Business Class, Premium Economy Class and Economy Class seating. At nine Australian airports, premium cabin passengers have access to the carrier's Virgin Australia Lounge. The airport has hubs at four airports: Auckland Airport (AKL), Brisbane Airport (BNE), Melbourne Airport (MEL) and Sydney Airport (SYD).

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