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WOW air


7,169 reviews
Headquarters: Katrinartun 12, Reykjavik 00105 Iceland +354-590-3000 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, movies)
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7,169 Reviews from our TripAdvisor Community

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7,169 reviews from our community

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Showing 6,268: English reviews
Île De Malte, Malte
Level 1 Contributor
4 reviews
3 helpful votes
Reviewed yesterday
NEW

WOW air is simply the worst company ever. I had a 30 days trip in USA. First, huge delay for the departure, ok, it happened. Then, they loose my luggage, and took more than 30 days to sen it back to me, so I went home without my luggage, and I spent one month with nothing, no gift for my...

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International Economy Paris - Boston

Helpful?
1 Thank Tibo M
Kirkwood, Missouri
Level 3 Contributor
13 reviews
2 helpful votes
Reviewed yesterday
NEW

WE bought upgraded WOW BIZ class tickets (now no longer called BIZ) and selected our seats months before our flights but discovered at check-in 24 hours before that our supposed XXL seat selection had been randomly changed with my wife seated in row 33 while my seat was in row 5, both of which were regular elbows-to-the-side seats. This happened...

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International Economy Saint Louis - Frankfurt

Helpful?
Thank James P
Hartsdale, New York
Level 6 Contributor
315 reviews
115 helpful votes
Reviewed yesterday
NEW

We booked this airline because all the regular carriers were about double the amount, even after we added the extra legroom seats, checked baggage, and an in flight snack!! The flight wasn't bad, and for the price, who could complain. Oh BTW we got the extra legroom seats, but they have extra extra legroom seats, which looked way more comfortable.

International Economy Newark - Copenhagen
Helpful?
Thank Neal F
Toronto, Canada
Level 3 Contributor
10 reviews
7 helpful votes
Reviewed yesterday
NEW
via mobile

We booked a flight-which is cheaper that normal airlines.. however, after the luggage charges.. it turned out to be more expensive. Appx 90cad for 20kg baggages per flight leg. And no free, even glass of water. Carryon free is for 10kg and have strict compliance on size. Never again on WOW. The company name should be changed to LOW.

International Economy Toronto - Reykjavik
Helpful?
1 Thank Mark T
Level 5 Contributor
39 reviews
10 helpful votes
Reviewed yesterday
NEW

This flight took off late, for all legs of the flight. Our first flight took off late and landed even later. We were told that they would hold the next flight for us, because it was the same airline connection. We managed to run through the airport and get through passport check just before the door closed. They did not...

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International Economy Baltimore - Berlin

Helpful?
1 Thank Beth D
Athens, Greece
Level 4 Contributor
31 reviews
6 helpful votes
Reviewed yesterday
NEW

Booked a flight a day before on WOW from Reykjavik to Copenhagen on our way to Gothenburg. Seat numbers were allotted to the 4 of us. The next morning when we were at the airport, after standing in queues for nearly 3 hours, we were told the flight was overbooked and we were offloaded. Next flight was 6 hours later...

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Europe Economy Reykjavik - Copenhagen

Helpful?
2 Thank Bharat257
Santa Ana, California
1 review
Reviewed 2 days ago
NEW

I traveled Spain with my best friend on a tour and used Wow airlines for the first time. We flew from LAX to Iceland to Barcelona. I checked in my suitcase for $89 on 5/31 at LAX only to NEVER see it again! I landed in Barcelona around midnight and my luggage never came out. There was no one around...

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International Economy Los Angeles - Barcelona

Helpful?
Thank calcaraz2013
San Rafael, California
Level 4 Contributor
26 reviews
8 helpful votes
Reviewed 2 days ago
NEW

We got a great price of $425 one way, which is why I give this review a two, but everything else was bad. First time I've had to pay for a CARRY-ON, and first time I've had to pay for WATER. I literally had an inch knee space from the seat in front of me. And no entertainment on board,...

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International Economy San Francisco - Amsterdam

Helpful?
Thank Richard B
Huntington Beach, California
2 reviews
1 helpful vote
Reviewed 2 days ago
NEW

If I hadn't spent just shy of a year waiting for a partial refund from WOW air (when their airline failed to honor my scheduled flight itinerary, thus voiding my tour and housing arrangements), I would be writing a longer review. This is not worth anyone's time. Trying to take advantage of what appeared to be low prices would work...

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International Economy Los Angeles - Reykjavik

Helpful?
1 Thank Ruth W
Port Huron, Michigan
1 review
1 helpful vote
Reviewed 2 days ago
NEW

I had read some pretty bad reviews but we had no problems. I did find that it was not easy to get customer service on the phone (on hold over an hour) and would say that the seats had very little leg room, but the planes were on time, luggage was handled well, customer service at both airports was super...

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International Economy Toronto - Reykjavik

Helpful?
1 Thank sarmstrong502014
See travel tips for airlines
“Never book a WOW flight”
tibom332, yesterday | Read review
“Check-in as early as possible in the 24 hour window”
J6230KFjamesp, yesterday | Read review
“Get the extra extra legroom seat”
NealF52, yesterday | Read review
“Pay a little more and don't fly on a bare-bones flight.”
bethd17, yesterday | Read review
“Don't fly WOW air.”
Bharat257, yesterday | Read review
Show next 5 travel tips 5 of 10
About WOW air
Founded in 2011 - WOW air (WW) is a low-cost carrier based in Reykjavík, Iceland. The airline, which began scheduled flights in 2012, operates from its hub at Keflavík International Airport (KEF). The airline flies to more than 30 destinations in Europe, North America and Asia. WOW air has a fleet of 13 aircraft: three Airbus A320-200, seven Airbus A321-200 and three Airbus A330-300. For an additional fee, WOW air guests can pre-reserve specific seats, add luggage allowance, and purchase food and beverages while in flight.

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