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WOW air


8,265 reviews
Headquarters: Katrinartun 12, Reykjavik 00105 Iceland 011 354 590 3000 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, movies)
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8,265 Reviews from our TripAdvisor Community

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8,265 reviews from our community

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Showing 7,198: English reviews
Carlinville, Illinois
Level 4 Contributor
30 reviews
7 helpful votes
Reviewed today
NEW

This newish budget airline flies to/from many cities in the world always with a stopover in its home country of Iceland. Like most budget airlines, you pay a la carte for seat choice, checked luggage, the size of the seat and the food. There are four classes of service with the main difference being the size of the seat. The...

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International Economy Saint Louis - Paris

Helpful?
Thank William A
Waldorf
1 review
1 helpful vote
Reviewed yesterday
NEW

Customer service is not a priority with this company. Wow air is represented as a low-cost airline but if you add up all the extras you have to pay for, you are not getting a bargain. The employees are not friendly and act like they could care less about the customers. Also, my husband was unable to go due to...

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International Economy Baltimore - London

Helpful?
1 Thank Amy C
1 review
Reviewed yesterday
NEW
via mobile

Great experience Fast check in Great service Clean and confortable plane And great price !!!!!!!!!!!

International Economy Montreal - Reykjavik
Helpful?
Thank Lyne R
WOW air, service agent at WOW air, responded to this review

WOW what a great review from you! We are so thrilled to hear your positive response to our planes, prices and staff😍 Hopefully it won't be long until we see you on board again. Best regards, WOW air

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International Economy Montreal - Reykjavik

1 review
Reviewed yesterday
NEW

This was our second time to Iceland using WOW Air. Awesome crew and pilots but this time coming home, we had to have had the TOP Pilots, The TOP GUNS, the Numero Unos......too much??? let me explain..Coming home from Keflavik to Toronto on our flight we found out we had a window of opportunity to leave - 30 minutes...and then...

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International Economy Toronto - Reykjavik

Helpful?
Thank L L
WOW air, service agent at WOW air, responded to this review

WOWOWOWOWOWOWOW, what a review😍 Thanks a million for taking a minute to share your experience, we are thrilled to hear that you had such a great fight with us. Our WOWderful pilots truly are our heroes of the sky, Goose and Maverick ain't got nothing on us😎 Best regards, WOW air

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International Economy Toronto - Reykjavik

Singapore, Singapore
Level 6 Contributor
89 reviews
26 helpful votes
Reviewed yesterday
NEW
via mobile

Cheap flight to Reykjavic. No complaints for a budget airline. Departure and arrival was as scheduled. Service standard is medium. Not much service provided. Srewardess more concerned with chatting with passengers.

Europe Economy London - Reykjavik
Helpful?
Thank Johnfernandis
Costa Rica
Level 2 Contributor
4 reviews
1 helpful vote
Reviewed yesterday
NEW

WOW Air lost my suitcase on AUGUST 24. That's almost 2 month ago. We write twice a week asking for resolution, and all we are getting from them are copy-paste responses and evasives. If you can afford a better airline, fly a better airline. Wow air is so cheap they can't even afford the most basic customer care.

International Economy New York City - Copenhagen
Helpful?
1 Thank Mofthesea
WOW air, service agent at WOW air, responded to this review

Dear guest, We are terribly sorry if we have not met your expectation. Our sincerest apologies for the delayed baggage and for the inconvenience it may have caused. We are fully aware that delayed baggage is never ideal and we go above and beyond to ensure it's delivered to its owner as quickly as possible. We strive to keep our...

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International Economy New York City - Copenhagen

Oeiras, Portugal
1 review
Reviewed yesterday
NEW

We flew to Iceland from Portugal to visit a family member working there. Unfortunately there are no direct flights connecting these two great countries. For sure Icelandic people would love to also spend their money and visit trendy Lisbon where food and drink is so very affordable. To reach Iceland we had to connect via London Gatwick and on the...

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Europe Economy Lisbon - Reykjavik

Helpful?
Thank mjsamarques
North Iceland, Iceland
Level 5 Contributor
63 reviews
21 helpful votes
Reviewed yesterday
NEW
via mobile

We had a flight with wow. Leg space was good . We paid for extra leg space. It was very cheap because we are member of club wow. Service on board was perfect but ofcourse you have to pay for everything. But to day if you have smartphone and headset you won't need anything. Just grap bottle of water with...

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International Economy Reykjavik - Montreal

Helpful?
Thank JosefSt
Tecumseh, Canada
Level 6 Contributor
105 reviews
33 helpful votes
Reviewed 2 days ago
NEW

I work for a major Canadian airline, and often choose to fly because of my husband's limited schedule. Of course, I hear many things about many airlines, good and bad. I read reviews, try and keep up with the pulse. Low cost carriers often get a bad rap, sometimes undeservedly so. Thus is my experience with WOW airlines. The information...

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International Economy Detroit - Reykjavik

Helpful?
Thank jetboyb747
WOW air, service agent at WOW air, responded to this review

WOWOWOWOWOWOWOW, thank you so much for sharing your review with. We're so happy that you had a pleasant flying experience with us - this is exactly why we do what we do! Hopefully our trips together will be many more in the years to come, after all, you fit right in with our airline, purple is DA DOMB💜 All the...

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International Economy Detroit - Reykjavik

Toledo, Ohio
Level 3 Contributor
22 reviews
4 helpful votes
Reviewed 2 days ago
NEW

We left Detroit on an evening flight. It was very pleasant, the staff was friendly. I would recommend wow airlines. Not sure they are going to keep the evening flight much longer. It was convenient, because we were on a short trip.

International Economy Detroit - Reykjavik
Helpful?
Thank Nancy G
WOW air, service agent at WOW air, responded to this review

Haaaaallló, halló. We greatly appreciate you taking a minute to share your review. We are so thrilled to hear your positive response to our routes, aircraft and staff💜 Hopefully we'll get plenty more chances to welcome you on board our Detroit route. Best regards, WOW air

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International Economy Detroit - Reykjavik

See travel tips for airlines
“Do not book a flight with them”
amyacarty, yesterday | Read review
“Get the extra legroom if only to be able to stretch out.”
W2710IPll, yesterday | Read review
“They won't even give you free water during the flight, and they shirk all responsibility when luggage gets lost.”
Mofthesea, yesterday | Read review
“If you can get the upgrade to Premium, it is worth it. If not, at least book a seat with more leg room.”
jetboyb747, 2 days ago | Read review
“The non-stop from LAX to Iceland is quick.”
extremekc, 2 days ago | Read review
Show next 5 travel tips 5 of 10
About WOW air
Founded in 2011 - WOW air (WW) is a low-cost carrier based in Reykjavík, Iceland. The airline, which began scheduled flights in 2012, operates from its hub at Keflavík International Airport (KEF). The airline flies to more than 30 destinations in Europe, North America and Asia. WOW air has a fleet of 13 aircraft: three Airbus A320-200, seven Airbus A321-200 and three Airbus A330-300. For an additional fee, WOW air guests can pre-reserve specific seats, add luggage allowance, and purchase food and beverages while in flight.

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