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WOW air


7,612 reviews
Headquarters: Katrinartun 12, Reykjavik 00105 Iceland 011 354 590 3000 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, movies)
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7,612 Reviews from our TripAdvisor Community

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7,612 reviews from our community

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Showing 6,656: English reviews
Rocklin, California
2 reviews
1 helpful vote
Reviewed yesterday
NEW
via mobile

I wouldn’t fly this airline again. We didn’t get the seats we paid for and when I brought it to the flight attendants attention she said we could get a refund. When I contacted WOW Air I was denied a refund and told that the planes had been switched and we did get the seats we paid for. I gave...

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International Economy Los Angeles - Reykjavik

Helpful?
1 Thank Rocklinweighloss
Palo Alto, California
Level 3 Contributor
10 reviews
11 helpful votes
Reviewed yesterday
NEW
via mobile

Flew from Düsseldorf to San Francisco through Iceland. Flights were reasonably on time but food selection was impressively bad. I knew we’d have to buy it (including buying water) but the selection of food including oatmeal, noodles and white flour sandwiches was really all about cheap (but expensive). There was nothing healthy to buy. It looked like if you preorder...

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International Economy Dusseldorf - San Francisco

Helpful?
Thank kirstn1
Pittsburgh, Pennsylvania
2 reviews
Reviewed yesterday
NEW

All four of my flights with WOW were on time: Pittsburgh to Iceland, Iceland to Berlin, Berlin to Iceland stopover, Iceland to Pittsburgh. The flight attendants were very helpful and pleasant. The pilots were conscientious to inform of any changes in plans or upcoming weather issues. You must purchase food, drinks and movies, but aside from this inconvenience on these...

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International Economy Pittsburgh - Berlin

Helpful?
Thank flightaware2018
Level 1 Contributor
4 reviews
5 helpful votes
Reviewed yesterday
NEW

We booked WOW against all bad reviews from fellow travelers reporting delays, cancellations and poor customer service. Sad to say we can only confirm what others have written already. Flight was delayed out of SFO, by the time we got to Reykyavik, we were almost three hours late, missed our connection to Amsterdam, had to stay the night. Accommodation was...

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International Economy San Francisco - Amsterdam

Helpful?
Thank Suada P
1 review
Reviewed yesterday
NEW

just pick the XXL Seat and go for it , the check in was online so easy and I did buy the XXL Seat and believe me it's worth the money , dont stick with cheap seat because you gonna hate it .

International Economy Detroit - Amsterdam
Helpful?
Thank Shakir A
1 review
1 helpful vote
Reviewed yesterday
NEW

This was hands down the worst airline I've ever flewn on. It's absolutely not worth the cheapness of the tickets because of the over priced food and water. Plus, their staff in the airport are really mean. They ignore you if you have any problems concerning your flight.

International Economy Montreal - Reykjavik
Helpful?
1 Thank Ikram Y
Level 1 Contributor
3 reviews
2 helpful votes
Reviewed yesterday
NEW

The last three times I have traveled with WOW air there have been delays on the flights. It seems to me that WOW air is more focused on cutting costs than being punctual which has a pretty terrible end result for the customers. I will at least be using Icelandair from now on when travelling to Iceland from Ireland.

Europe Economy Reykjavik - Dublin
Helpful?
2 Thank Einar J
1 review
Reviewed yesterday
NEW
via mobile

Cheap but they get you with extra added stuff They lost my bags, dont know where it is. Keep on telling me its not in their system, i should just wait Useless Customer service

International Economy Newark - Frankfurt
Helpful?
Thank Bereket Y
Grosse Pointe Park, Michigan
Level 4 Contributor
42 reviews
7 helpful votes
Reviewed 2 days ago
NEW

If you are looking for a cheap flight, WOW is a great company to look into! You do have to pay for everything including luggage, but even with luggage the flight was still the cheapest option. The flight is very basic - no food or drinks included and no in flight entertainment. The seats are a bit tight, but nothing...

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International Economy Detroit - Dublin

Helpful?
Thank Emma B
Livingston, New Jersey
Level 4 Contributor
29 reviews
15 helpful votes
Reviewed 2 days ago
NEW

I was hesitant about flying with WOW Air due to the low rating, but my experience has been very pleasant. I opted to purchase seat selection and baggage when I made my reservation, and the price is still cheaper than flying regular airline like Icelandic Air with the add-ons. Boarding is very efficient without like other airlines that people fight...

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International Economy Newark - Reykjavik

Helpful?
Thank pym200
See travel tips for airlines
“Purchase extra leg room. Bring books or downloaded movies, water/drinks (not alcohol) and a snack.”
flightaware2018, yesterday | Read review
“Do not book with them....”
suadap2018, yesterday | Read review
“cheap flight and comfy however no food and you have to purchase XXL”
936shakira, yesterday | Read review
“Bring water and download entertainment onto your own device is you want to watch a film, listen to music or anything.”
I7993OMmicheles, 2 days ago | Read review
“Stay away from them, use any other air lines, even you you pay few hundred US $ more”
8harryp, 3 days ago | Read review
Show next 5 travel tips 5 of 10
About WOW air
Founded in 2011 - WOW air (WW) is a low-cost carrier based in Reykjavík, Iceland. The airline, which began scheduled flights in 2012, operates from its hub at Keflavík International Airport (KEF). The airline flies to more than 30 destinations in Europe, North America and Asia. WOW air has a fleet of 13 aircraft: three Airbus A320-200, seven Airbus A321-200 and three Airbus A330-300. For an additional fee, WOW air guests can pre-reserve specific seats, add luggage allowance, and purchase food and beverages while in flight.

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