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WOW air


3,266 Reviews
Headquarters: Katrinartun 12, Reykjavik 00105 Iceland +354-590-3000 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, movies)
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3,266 Reviews from our TripAdvisor Community

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3,266 reviews from our community

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Showing 2,856: English reviews
2 reviews
Reviewed yesterday
NEW

Flew round trip from Toronto to London. We new about the "bargain" aspect to the flight; no water, etc. We also checked one bag each in our party of four ($89.99 Canadian per bag). When we arrived in London, my wife's checked bag was missing. We filed a claim with the lost luggage department (not run by WOW but their...

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International Economy Toronto - London

Helpful?
Thank Dave M
Philadelphia, Pennsylvania
Level Contributor
10 reviews
7 helpful votes
Reviewed 2 days ago
NEW
via mobile

This is an airline that should be shut down because Of totally inaccessible customer service support. Two days ago I flew from Berlin to Newark through rekjevick and had a 30 minutes time to transfer planes. It was a scheduled 54 minute transfer but the plane ran late. I barely made the connection and my luggage did not, nor did...

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International Economy Berlin - Newark

Helpful?
1 Thank GrandmaJuda
Truro, United Kingdom
Level Contributor
26 reviews
16 helpful votes
Reviewed 2 days ago
NEW

Very simple flight, usual problems with too many checked in cabin bags for overhead lockers, hot ham and cheese baguette quite tasty (pay on card only), friendly stewardesses but some delays boarding in very warm cabin. Overall a relief that the otherwise documented problems were non existent. The Icelanders do not seem to give an ongoing report to a slight...

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Europe Economy Dublin - Reykjavik

Helpful?
Thank Supervolt
London, United Kingdom
2 reviews
Reviewed 2 days ago
NEW

Genuinely impressed with their customer service. We booked flights from London to New York. Unfortunately, my partner had to cancel one of her flights - they were very responsive, provided a refund (which we were not actually expecting, given that it is a budget airline). Would recommend - as long as you know what you are paying for.

International Economy London - New York City
Helpful?
Thank wearytraveller53
Nijmegen, The Netherlands
Level Contributor
48 reviews
16 helpful votes
Reviewed 2 days ago
NEW

We agreed with "blackbearlodge899" PLEASE listen to all the negative reviews written by others about WOW. Don't fly with WOW Air, else you will surely regret. WOW Air doesn't treat customer as customer, their best attitude is ignoring you or referring your to other department (treat you like a football, kick here and there and no one will help you)....

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Europe Economy Amsterdam - Reykjavik

Helpful?
1 Thank RiekoPoppy
Grand Junction, Colorado
2 reviews
3 helpful votes
Reviewed 3 days ago
NEW

My entire booking was canceled 4 hours before scheduled to depart. I was stranded in Miami and offered a flight out 2 weeks later at the earliest. I had to buy a completely new ticket on Air Berlin, pay lots of additional out of pocket expenses to replace German rail tickets that I had already paid for, etc. Ended up...

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International Economy Miami - Frankfurt

Helpful?
2 Thank Julie B
1 review
Reviewed 3 days ago
NEW

My younger brother booked a return flight from Dublin to Toronto last December 2016 He was due to depart Dublin on the 7th of February 2017 but sadly died suddenly last January 2017. I contacted Wow Air for a refund and they told me no Refunds are allowed where passengers had died. I then asked them for a No Show...

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International Economy Dublin - Toronto

Helpful?
Thank johners22
Tampa, Florida
2 reviews
2 helpful votes
Reviewed 3 days ago
NEW

PLEASE listen to all the negative reviews written by others about WOW. We have been waiting in the Miami airport for 14 hours now for a delayed flight. We have been lied to, ignored, subjected to rude employees and had very little communication from WOW about when our flight will actually leave. We have paid a hotel bill that we...

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International Economy Miami - London

Helpful?
1 Thank blackbearlodge899
Boston, Massachusetts
Level Contributor
19 reviews
11 helpful votes
Reviewed 4 days ago
NEW

WOW gets the job done if you understand the product you're buying and buy upgraded amenities as you may need. I picked a nice Sweetgreen salad and a few snacks before heading over to Logan and tucked in for my flight, salad and snacks in hand. I bought a few bottles of water during the flight. Even at $3 /...

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International Economy Boston - London

Helpful?
Thank AaronRadez
Level Contributor
4 reviews
Reviewed 4 days ago
NEW

Got $150 one way MIA to AMS. Seat pitch was very generous but my right foot never got comfy due to box needed on A330 for cellphone power. We carried on just enough to make their small personal bag with backpacks. Brought our own food and movies on phones. Planes were new and on time. Just read the rules and...

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International Economy Miami - Amsterdam

Helpful?
Thank rick s
See travel tips for airlines
“Pay the extra money, travel with someone else like Icelandic”
Z1392VJdavem, yesterday | Read review
“Get on asap with checked in cabin bag as not enough space for crazy oversized wheeled trollies some were bringing onboard”
Supervolt, 2 days ago | Read review
“NEVER ! Don't ever take WOW Air, you will surely regret !”
RiekoPoppy, 2 days ago | Read review
“Use a different airline even if it costs more!”
B8472WPjulieb, 3 days ago | Read review
“Fly with another airline.”
blackbearlodge899, 3 days ago | Read review
Show next 5 travel tips 5 of 10
About WOW air
Founded in 2011 - WOW air (WW) is a low-cost carrier based in Reykjavík, Iceland. The airline, which began scheduled flights in 2012, operates from its hub at Keflavík International Airport (KEF). The airline flies to more than 30 destinations in Europe, North America and Asia. WOW air has a fleet of 13 aircraft: three Airbus A320-200, seven Airbus A321-200 and three Airbus A330-300. For an additional fee, WOW air guests can pre-reserve specific seats, add luggage allowance, and purchase food and beverages while in flight.

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