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Jetstar Pacific Airlines - Vietnam


811 reviews
Headquarters: 112 Hong Ha Street Ward 2, Tan Binh, Ho Chi Minh City Vietnam 011 84 1900 1550 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, movies)
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811 Reviews from our TripAdvisor Community

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811 reviews from our community

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Showing 512: English reviews
Level 2 Contributor
6 reviews
Reviewed today
NEW

Overall it was a good flight and the staff were very friendly. We were delayed a bit which was annoying

Date of travel: January 2019
Domestic Economy Hanoi - Da Nang
Helpful?
Thank Inspiration593425
1 review
Reviewed today
NEW
via mobile

I went on the flight today and despite the empty rows the staff never bothered to move people around to make them more comfortable. Cabin secure, I realised last min that my seatbelt was not done up missed by the crew as was the bags on the floor blocking the escape route in case of emergency. In an emergency there...

Date of travel: January 2019
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Domestic Economy Hanoi - Ho Chi Minh City

Helpful?
Thank Joanne F
1 review
Reviewed 2 days ago
NEW
via mobile

I wouldn’t pay a dollar to ride on one of their flights there staff are so rude we didn’t know that our luggage had to weigh a certain weight so we tried paying with a card since we had already exchanged our money back to the US dollar but there system wouldn’t work. There system didn’t work and wouldn’t accept...

Date of travel: January 2019
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Domestic Economy Hanoi - Ho Chi Minh City

Helpful?
Thank coltons2019
2 reviews
Reviewed 2 days ago
NEW

The flight was cancelled. My only issue is that I really don't know what the reason was. I know many other passengers tried their best to find out the truth. Apparently it was that they had not sold out the flight. If it was a technical issue, I would understand, but I just can't be 100% sure on that. However,...

Date of travel: January 2019
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International Economy Ho Chi Minh City - Melbourne

Helpful?
Thank Inspire768737
London, United Kingdom
Level 4 Contributor
40 reviews
2 helpful votes
Reviewed 3 days ago
NEW

Shorthaul flight. Typical small airlines and airplane, with limited service on board. Although mine was booked via Emirates, I should have been provided with refreshments but they had nothing on board

Date of travel: January 2019
Southeast Asia Economy Singapore - Ho Chi Minh City
Helpful?
Thank eb154796
Sydney, Australia
Level 6 Contributor
339 reviews
81 helpful votes
Reviewed 3 days ago
NEW

I flew Business Classs but this form only has an economy class selection Business Class was terrible. The seats do not fold flat and you are almost as upright as an economy class passenger I upgraded my seat as it was an international flight for the extra comfort and there was no extra comfort at all I should have just...

Date of travel: January 2019
More 
International Economy Bangkok - Melbourne

Helpful?
Thank 1234Col
Manchester, United Kingdom
Level 6 Contributor
160 reviews
32 helpful votes
Reviewed 5 days ago
NEW

Heard lots of bad reviews but I couldn’t fault them check in staff very helpful place nice and clean and on time

Date of travel: January 2019
Domestic Economy Phu Quoc Island - Ho Chi Minh City
Helpful?
Thank 411paulg
Level 4 Contributor
27 reviews
4 helpful votes
Reviewed 1 week ago

Good aircraft. Courteous aircrew. The flight was on time. We actually landed a few minutes early. Would fly again.

Date of travel: January 2019
Southeast Asia Economy Singapore - Da Nang
Helpful?
1 Thank bsweger
Sydney, Australia
Level 5 Contributor
28 reviews
18 helpful votes
Reviewed 1 week ago

If you think you're going to save a few dollars with cheap tickets, think again. This airline will TOTALLY RUIN YOUR HOLIDAY! They are really rough with the luggage and broke my $600 Samsonite suitcase and snapped one of the wheels right off!! I immediately alerted ground staff upon picking it up off the carousel and logged a report -...

Date of travel: December 2018
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Domestic Economy Phu Quoc Island - Ho Chi Minh City

Helpful?
1 Thank Aussieladychat
1 review
1 helpful vote
Reviewed 2 weeks ago via mobile

Had to weight our backpacks at the gate. For 2kg we had to pay 20€ more (per backpack). Other vietnameses with luggage were not stoped to weight their cabin suitcases, which were clearly more than 7kg... very biased. As all backpackers were stoped to do so.

Date of travel: January 2019
Domestic Economy Da Nang - Ho Chi Minh City
Helpful?
1 Thank clarissedc2019
See travel tips for airlines
“NEVER use them - they broke a $600 Samsonsite suitcase & wouldn't pay to fix it”
Aussieladychat, 1 week ago | Read review
“No particular tip. Book early to get the best price and seat selection.”
YIKYH2018, 2 weeks ago | Read review
“Plan carefully, understand you have to prepare for very little refreshments. Charge your ipad/phone, and download movies before you fly.”
202jameshoward, Dec 12, 2018 | Read review
“Avoid is there is any other choices”
16davidy, Dec 11, 2018 | Read review
“Pre-select the extra legroom seats”
LeeS952, Nov 1, 2018 | Read review
Show next 5 travel tips 5 of 10
About Jetstar Pacific Airlines - Vietnam
Headquartered in Ho Chi Minh City, Vietnam, Jetstar Pacific (BL) is a low-cost airline that was founded in 1990 as Pacific Airlines. It is wholly owned by Vietnam Airlines (VN). It operates from a hub at Tan Son Nhat International Airport (SGN) and has designated Noi Bai International Airport (HAN) as a focus city. Jetstar Pacific flies to about 40 destinations, the majority of which are in Vietnam. International destinations include points in Indonesia, Hong Kong and Thailand. The airline flies an all-Airbus fleet. It has eight Airbus A320-200 planes configured with all Economy Class-seating and two Airbus A321-200 planes with both Business Class and Economy Class cabins.

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