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Air Italy


2,354 reviews
Headquarters: Centro Direzionale Aeroporto Costa Smeralda, 07026, Olbia, Sardinia Italy 011 39 892 928 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, movies)
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2,354 Reviews from our TripAdvisor Community

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2,354 reviews from our community

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Showing 292: English reviews
Richmond, United Kingdom
Level 5 Contributor
94 reviews
31 helpful votes
Reviewed yesterday
NEW

Absolutely terrible service. We departed over 45 minutes late with no explanation, causing us to arrive late to pick up our rental car which made us incur a fee too. The flight in general was fine but the service is not up to scratch at all

Europe Economy London - Olbia
Helpful?
Thank Klara O
Level 3 Contributor
11 reviews
3 helpful votes
Reviewed 2 days ago
NEW
via mobile

We recently returned from a 10 day stay in Sicily. The flights were very good in both directions. Food was average airline food. Wide selection of entertainment on your own personal TV screen. Staff was attentive and courteous. Seating is free to choose 48 hours before departure. I would advise booking the class of service that includes luggage and seat...

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International Economy Miami - Palermo

Helpful?
Thank Tom C
Arlington
Level 3 Contributor
17 reviews
3 helpful votes
Reviewed 3 days ago
NEW

We had excellent pricing for the flight. Meals and snacks were provided each way and plenty to drink. Checking in was average; the checked bag was an additional $60, kind of steep. The seats were really uncomfortable, curved so that you couldn't put your head back to sleep. Staff was friendly enough.

International Economy New York City - Rome
Helpful?
Thank mgreed
Level 4 Contributor
26 reviews
15 helpful votes
Reviewed 4 days ago
NEW

It' s impossible book Seat and do check in on line Iff you don't pay for choose tour Seat betwenn euro 15 or euro 3 .

Domestic Economy Olbia - Rome
Helpful?
Thank Donatella B
Ferrara, Italy
Level 4 Contributor
34 reviews
8 helpful votes
Reviewed 4 days ago
NEW

Air Italy. Quality on line and on board! Excellent online service with automatic ticket delivering by email. Very kind, polite and friendly crew!

Domestic Economy Bologna - Olbia
Helpful?
Thank giovibucci
Tampa, Florida
2 reviews
1 helpful vote
Reviewed 4 days ago
NEW
via mobile

Most uncomfortable seats I have ever experienced. Had to use a pillow to sit on and one for the back.

International Economy New York City - Rome
Helpful?
Thank michaeldimarco
Florence, Italy
Level 2 Contributor
7 reviews
5 helpful votes
Reviewed 4 days ago
NEW
via mobile

I had hope for Air Italy (formerly Meridiana) after recent investment from Qatar, use of their planes and a rebranding that included adding direct flights from Milan to Miami and to NYC, two routes I travel frequently. However, on a flight from NYC to Milan, the flight was delayed 12 hours due to mechanical failures. 12 hours changed the flight...

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International Economy New York City - Milan

Helpful?
Thank NYCgirlinFlorence
Harlington, United Kingdom
Level 3 Contributor
22 reviews
5 helpful votes
Reviewed 5 days ago
NEW

We chose Air Italy , as it arrived at an earlier time into Olbia. Which saved us driving in the dark on our first time there. Internet checkin was easy , no hidden extras , with categories of hand baggage only , or. Hold baggage . They are in partnership with BA , so AVios points can be added. We...

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Europe Economy London - Olbia

Helpful?
Thank Steve J
Level 4 Contributor
29 reviews
3 helpful votes
Reviewed 5 days ago
NEW

While not up to Virgin or Quantas level, the check in process was good although like a lot of airlines, nickel and dime you for services as you're trying to make reservations or checking in. The staff at the check counter and in the air was friendly. They've embraced domestic airline carriers and gone to tight squeeze seats. When the...

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International Economy Los Angeles - Rome

Helpful?
Thank Annabelle B
NYC
Level 3 Contributor
11 reviews
1 helpful vote
Reviewed 5 days ago
NEW

Worst check in experience I've ever had--and that includes Peoples' Express many years ago. On flight from Palermo to JFK had to recheck in at the main counter in Milan. Took 2 and a half hours. Computer system broke down. They had only 1 person checking in an entire flight. In our experience the computer system at Air Italy--once Meridiana--is...

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International Economy New York City - Palermo

Helpful?
Thank WilliamtheCat
See travel tips for airlines
“Ask for seats with extra leg room”
klarao2013, yesterday | Read review
“Be aware of their baggage restrictions”
mgreed, 3 days ago | Read review
“Find another airline”
WilliamtheCat, 5 days ago | Read review
“Don't go on a long flight”
LoveTravel798132, 5 days ago | Read review
“Italians enforce weight restrictions on all bags, including carry-ons!”
BillD644, 2 weeks ago | Read review
Show next 5 travel tips 5 of 10
About Air Italy
Air Italy (IG) is an Italian airline with private capital based in Olbia and a hub at Milan Malpensa. Air Italy connects Milan Malpensa with direct multi-daily flights to Rome, Naples, Palermo, Catania, Lamezia Terme, and Olbia. The international network offers direct flights from Milan Malpensa to European Capitals, the United States, Asia, Indian Ocean, the Caribbean, Africa, and the Middle East. Moreover, Olbia is connected all year round with Milan Linate and Rome Fiumicino. It is also connected seasonally with other main Italian cities. The completely renewed Air Italy fleet is comprised of Boeing 737 MAX 8 and Airbus A330-200.

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