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Sun Country Airlines


594 Reviews
Headquarters: 1300 Mendota Heights Road, Mendota Heights, MN 55120 +1-800-359-6786 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, movies)
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594 Reviews from our TripAdvisor Community

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594 reviews from our community

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Showing 591: English reviews
Duluth, Minnesota
2 reviews
Reviewed yesterday
NEW

My husband (and another couple) were returning home after a two week stay in Mexico. Our flight to Mexico was non-stop and was excellent. We had no issues at all. Our return flight was a little more adventurous. Our flight had a stopover in Dallas-Fort Worth. Upon arrival, our captain told us we could not de-plane at our gate as...

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USA Economy Cancun - Minneapolis

Helpful?
Thank retiredchick1214
Chippewa Falls, Wisconsin
Level 4 Contributor
32 reviews
7 helpful votes
Reviewed 6 days ago
NEW

First class service all the way from check in to baggage claim. Everyone is professional and warm and friendly. Food was good and plentiful. Drinks were good. Thank you for two great flights.

Domestic First Class Minneapolis - Savannah
Helpful?
Thank connie z
Monticello
Level 2 Contributor
5 reviews
Reviewed 1 week ago

great flight great motel also very clean and comfortable.Trip to bay saw many ships had a great time.

Domestic First Class Minneapolis - San Diego
Helpful?
Thank Sandra F
Sun Country Airlines, Manager at Sun Country Airlines, responded to this review

Thanks for flying with us! We are so glad you had a great trip!

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Domestic First Class Minneapolis - San Diego

Usa, Japan
Level 4 Contributor
37 reviews
3 helpful votes
Reviewed 1 week ago

Two things that I found extremely stressful in my last flight on a Sun Country flight was 1) the continual screaming and crying of children from a mother who did not parent her children. The kids wined, physically attacked mother and screamed the whole flight. Mother just passively sat there and did not handle the stress that she caused for...

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Domestic Economy Savannah - Minneapolis

Helpful?
1 Thank Leah D
Sun Country Airlines, Manager at Sun Country Airlines, responded to this review

We appreciate you sharing your experience. We will pass along your comments.

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Domestic Economy Savannah - Minneapolis

New York
Level 3 Contributor
10 reviews
7 helpful votes
Reviewed 2 weeks ago

This airlines seemed offer a great price and had fair reviews. Unfortunately, when I arrived to the front booth at JFK my connecting flight from NYC to MN to LAX was cancelled. No reason was given, but the employees tried to take care of it. Ultimately, I had to give the airline credit for taking care of its passengers. They...

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Domestic Economy New York City - Los Angeles

Helpful?
Thank Kristina T
Sun Country Airlines, Manager at Sun Country Airlines, responded to this review

We appreciate you sharing your experience. We will pass along your comments, we really appreciate you flying with us!

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Domestic Economy New York City - Los Angeles

Rosemount, Minnesota
Level 4 Contributor
37 reviews
14 helpful votes
Reviewed 2 weeks ago

I almost hate to post this review. There's good and bad, but mostly I think I received great customer service from Sun country just as they are turning themselves into a no frills airline. I flew from Minneapolis to Denver with a day layover and a return flight. I chose Sun Country based on one previous flight in late summer....

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Domestic First Class Minneapolis - Denver

Helpful?
Thank Ram8381
Sun Country Airlines, Manager at Sun Country Airlines, responded to this review

We appreciate you taking the time to share your thoughts, and concerns. We will get this passed along.

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Domestic First Class Minneapolis - Denver

A TripAdvisor Member
Reviewed 2 weeks ago via mobile

First, I want to say that I've never made a negative post regarding any airline or hotel. That means this was a pretty frustrating experience. Personally, I would like to support this airline as they are based in my new hometown of Minneapolis. I fly over 100 segments per year with Delta & American so I'm aware of how travel...

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Mexico Economy Minneapolis - Cancun

Helpful?
Thank A TripAdvisor Member
Sun Country Airlines, Manager at Sun Country Airlines, responded to this review

We appreciate you sharing your experience. We will pass along your comments.

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Mexico Economy Minneapolis - Cancun

Level 2 Contributor
6 reviews
Reviewed 2 weeks ago

Had an excellent trip to and from Las Vegas. Excellent customer service. My only complaint is the amount of baggage people carry on to the plane. All the many and oversize carry-ons slow down the boarding and the disembarking of the aircraft. Thankfully their carry-on policy is changing in the future.

Domestic Economy Minneapolis - Las Vegas
Helpful?
Thank Dan L
Sun Country Airlines, Manager at Sun Country Airlines, responded to this review

We appreciate you flying with us! We hope to see you soon!

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Domestic Economy Minneapolis - Las Vegas

Highland, In
2 reviews
1 helpful vote
Reviewed 3 weeks ago

From the moment I made our reservations directly with Sun Country to end of our trip I was totally amazed with all their representatives and flight attendants. All professional and respectful and helpful. It made an enjoyable trip. Even follow-up emails from sun Country were received enduring us that our flights were confirmed or any changes. Thank you Sun Country!

Mexico Economy Dallas - Cancun
Helpful?
Thank RoseHighland_In
Sun Country Airlines, Manager at Sun Country Airlines, responded to this review

We appreciate you flying with us! We hope to see you soon!

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Mexico Economy Dallas - Cancun

Level 3 Contributor
11 reviews
Reviewed 3 weeks ago via mobile

Got to the airport 4 hours before my flight (1255pm) nobody is here. Sun country shows up 3 hours before the flight, but didn't bother to tell me. I can't go through tsa until I check my bag, and there are no restaurants in this part of the airport. So I have to site and do nothing while they decide...

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Domestic Economy Las Vegas - Minneapolis

Helpful?
Thank UsernameBrian
Sun Country Airlines, Manager at Sun Country Airlines, responded to this review

We are so sorry to hear this. Please visit our site, and select get in touch. Thank you!

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Domestic Economy Las Vegas - Minneapolis

See travel tips for airlines
“Sit back and relax.”
conniez925, 6 days ago | Read review
“Call them to check on upgrades. They have wonderful phone customer service reps.”
Ram8381, 2 weeks ago | Read review
“Pay for extra legroom and you will have a perfect flight!”
lisaann3851, 4 weeks ago | Read review
“Don't, pay extra for a different airline”
X3565BYmonicam, 4 weeks ago | Read review
“Book early and if possible get first class. It's not as expensive as most airlines.”
Kimito-Char, 4 weeks ago | Read review
Show next 5 travel tips 5 of 10
Sun Country Airlines Baggage Fees
  • Domestic United States
    • 1st Bag: $25
    • 2nd Bag: $35
    • 3rd Bag: $75
    • Each bag maximum 50 lb/23 kg
  • United States to Mexico
    • 1st Bag: $25
    • 2nd Bag: $35
    • 3rd Bag: $75
    • Each bag maximum 50 lb/23 kg
More ▾
About Sun Country Airlines
Minnesota-based Sun Country Airlines (SY) flies non-stop to more than 30 destinations in the United States, Caribbean, Mexico and Costa Rica. The airline, which has a hub at Minneapolis–Saint Paul International Airport (MSP), flies planes configured with two cabins: First Class and Economy Class. Passengers in First Class have access to priority check-in, onboard meals or snacks, and free use of the airline's onboard entertainment tablets. Economy Class travelers receive free non-alcoholic beverages and can pay for snacks, alcoholic beverages, premium non-alcoholic beverages and use of the entertainment tablets.

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