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Sun Country Airlines


4 of 5 stars
79 Reviews
Headquarters: 1300 Mendota Heights Road, Mendota Heights, MN 55120 +1-800-359-6786 Website

TripAdvisor Reviewer Highlights

Visitor rating
  • 46
    Excellent
  • 14
    Very good
  • 5
    Average
  • 5
    Poor
  • 9
    Terrible
Friendly flight crew

Nice to have a direct flight to your destination! Comfortable ride, and crew was very pleasant... read more

4 of 5 starsReviewed 2 weeks ago
Dawn W
,
La Crosse, Wisconsin
Rating summary
  • 3.5 of 5 stars
    Legroom
    3.5 of 5 stars
    Seat Comfort
  • 4 of 5 stars
    Customer Service
    4 of 5 stars
    Value for Money
  • 4 of 5 stars
    Cleanliness
    4 of 5 stars
    Check-in and Boarding
  • 3.5 of 5 stars
    Food and Beverage
    2.5 of 5 stars
    In-flight entertainment (WiFi, TV, movies)
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79 Reviews from our TripAdvisor Community

Write a Review

79 reviews from our community

Date | Rating
  • English first
  • Any
English first
Wenatchee
Level Contributor
14 reviews
2 helpful votes
5 of 5 stars Reviewed yesterday NEW

Best part about flying... is a SAFE landing!! Sun Country Airlines offers very friendly service, clean airplanes and on time service. Sadly, their schedules are limited and they don't fly to a lot of places. However, once you fly Sun Country, you're spoiled for wanting to fly other airlines. I use this airline whenever possible. I hope someday they will...

More 
Domestic Economy San Diego - Minneapolis

Helpful?
Thank James F
Naples, Florida
Level Contributor
25 reviews
8 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This was the first time we have flown with Sun Country and we were very pleased with their services. It was very convenient to fly close to our home. It would be great if they would offer other island destinations from RSW.

Mexico Economy Fort Myers - Cancun
Helpful?
Thank angie v
Illinois
Level Contributor
43 reviews
34 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

This was our second experience with a package deal from Laughlin Riverside Resort. Trip there was uneventful. Its a budget deal, so seats were cramped and uncomfortable as was to be expected. Aircraft was clean and the ride was smooth. Staff was professional and courteous. Tracey in Customer Care spent a great deal of time helping when the resort initially...

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Domestic Economy Springfield - Bullhead City

Helpful?
Thank crapsplayer
Fairbanks, Alaska
Level Contributor
84 reviews
13 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This was our first time using Sun Country. Everything came off without a hitch. Both flights were on time. Counter service and boarding were as good as could be expected. Crew was pleasant and professional. Best part was the fare for a direct flight.

Domestic Economy Minneapolis - San Francisco
Helpful?
Thank Freefrogs99
Level Contributor
13 reviews
8 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

This is only my second time to fly so I was a little hesitant to fly with an airline I was unfamiliar with. They offered a direct flight from Dallas to Cozumel so I took a chance and I'm glad I did. Sun Country is every bit as good as the big name airlines! I found no difference in service....

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Mexico Economy Dallas - Cozumel

Helpful?
Thank Janet M
Minnesota
Level Contributor
19 reviews
5 helpful votes
1 of 5 stars Reviewed 1 week ago

Do not, I repeat do not, get the sun country credit card expecting to be able to use your miles. I have now been on hold for over an hour trying to use miles. I was assured that i could do it online in their brand new fantastic website. It is probably the worst roll out of a website I...

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Domestic Economy Minneapolis - New York City

Helpful?
Thank coop99
San Carlos, Mexico
Level Contributor
39 reviews
3 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Due to the death of both of my parents in the past 5 weeks, I needed to change a reservation. In point of fact, cancel two reservations and make another to attend services for my father. The first two numbers I called did not have any option to talk to a human. Instead the president of the company came on...

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Domestic Economy Boston - Phoenix

Helpful?
Thank patrick c
Sun Country A, Manager at Sun Country Airlines, responded to this review

Hello- Our teams are in from 5am-Midnight, 7 days a week. We apologize for the long hold times, we know they can be frustrating. Thank you for taking the time to share your experience.

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Domestic Economy Boston - Phoenix

Saint Paul, Minnesota
1 review
3 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Alone on the Tarmac Following is an account of my flight from LAX to MPS on July 5, 2016 on Sun Country Airline flight SY 424. I have filed a formal complaint with the Department of Transportation, and I would join in any class action lawsuit based upon what I consider to be the gross incompetence shown by employees of...

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Domestic Economy Los Angeles - Minneapolis

Helpful?
3 Thank gstimmler
Sun Country A, Manager at Sun Country Airlines, responded to this review

We take comments like these very seriously, and we will be following up immediately with the appropriate teams.

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Domestic Economy Los Angeles - Minneapolis

La Crosse, Wisconsin
Level Contributor
16 reviews
3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Nice to have a direct flight to your destination! Comfortable ride, and crew was very pleasant. Only bad deal.....no pretzels or snacks (they did have snacks for purchase). Only provided beverages.

Mexico Economy Minneapolis - Cancun
Helpful?
Thank Dawn W
Sun Country A, Manager at Sun Country Airlines, responded to this review

We appreciate you letting us know what you want to see on our flights! Have a great day!

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Mexico Economy Minneapolis - Cancun

Muskegon, Michigan
Level Contributor
26 reviews
3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This was the first time we have flown on this airline. The staff at Muskegon, MI and Bullhead City, AZ were fantastic. They were very friendly and very helpful.

Domestic Economy Muskegon - Bullhead City
Helpful?
Thank BMeze
Sun Country A, Manager at Sun Country Airlines, responded to this review

You made our team! Thanks for letting us know how great the team did. Have a wonderful day!

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Domestic Economy Muskegon - Bullhead City

See travel tips for airlines
“Some travel agents will not mention Sun Country Airlines. Go on line and compare air fares for yourself. Do your homework and save money.”
 of 5 stars 225james, yesterday | Read review
“Those arriving last boarded last and got last choice of seating. Seats were assigned for return flight.”
 of 5 stars crapsplayer, 5 days ago | Read review
“Fly with someone else.”
 of 5 stars coop99, 1 week ago | Read review
“Go first class. By the time you add in luggage fees and comfort, it's a wash!”
 of 5 stars Bantling, 4 weeks ago | Read review
“bring entertainment. pack light not much overhead space.”
 of 5 stars kimbraw2013, Jun 14, 2016 | Read review
Show next 5 travel tips 5 of 10
Sun Country Airlines Baggage Fees
  • Domestic United States
    • 1st Bag: $20 - $25
    • 2nd Bag: $30 - $35
    • 3rd Bag: $75
    • Each bag maximum 50 lb/23 kg
  • United States to Mexico
    • 1st Bag: $20 - $25
    • 2nd Bag: $30 - $35
    • 3rd Bag: $75
    • Each bag maximum 50 lb/23 kg
More ▾
About Sun Country Airlines
Minnesota-based Sun Country Airlines (SY) flies non-stop to more than 30 destinations in the United States, Caribbean, Mexico and Costa Rica. The airline, which has a hub at Minneapolis–Saint Paul International Airport (MSP), flies planes configured with two cabins: First Class and Economy Class. Passengers in First Class have access to priority check-in, onboard meals or snacks, and free use of the airline's onboard entertainment tablets. Economy Class travelers receive free non-alcoholic beverages and can pay for snacks, alcoholic beverages, premium non-alcoholic beverages and use of the entertainment tablets.

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