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Sun Country Airlines


373 Reviews
Headquarters: 1300 Mendota Heights Road, Mendota Heights, MN 55120 +1-800-359-6786 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, movies)
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373 Reviews from our TripAdvisor Community

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373 reviews from our community

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Showing 372: English reviews
2 reviews
1 helpful vote
Reviewed 2 days ago
NEW

I don't mind paying extra for a preferred ($15) or exit row ($25) seat, if available, but feel like my $60 was a waste of money. Unfortunately, on the way to my destination the overhead light didn't work and was unable to read my book - and on my return at 10:00 p.m., my seat didn't recline (the button was...

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Domestic Economy Minneapolis - Washington DC

Helpful?
Thank Grandmaonthego190
Sun Country Airlines, Manager at Sun Country Airlines, responded to this review

We apologize for your experience, and we would like to follow up. Please visit our site and select get in touch. Thank you!

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Domestic Economy Minneapolis - Washington DC

Minneapolis, Minnesota
Level Contributor
8 reviews
6 helpful votes
Reviewed 3 days ago
NEW

Having flown from Anchorage to Minneapolis many times I knew the 5 1/2 + hr trip is a lengthy one. Upon looking for flights among the major carriers the schedule, price as well as first class upgrade on Suncountry couldn't be beat! On board the service was excellent, flight very comfortable, and value supurb! I would highly recommend giving them...

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Domestic First Class Minneapolis - Anchorage

Helpful?
Thank Bob B
Sun Country Airlines, Manager at Sun Country Airlines, responded to this review

Thanks for the wonderful review Bob, and for flying with us! We hope to see you again soon!

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Domestic First Class Minneapolis - Anchorage

Arlington, Texas
Level Contributor
23 reviews
10 helpful votes
Reviewed 3 days ago
NEW

The check in at the airport was a little long due to the fact that they don't have kiosks to get your boarding passes. The representatives at the service desks were very nice and processed our boarding passes in a timely manner. The flights both ways were on time and the flight attendants were very pleasant. You get a choice...

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Mexico Economy Dallas - Cancun

Helpful?
Thank studara
Sun Country Airlines, Manager at Sun Country Airlines, responded to this review

Thanks for the review, and for flying with us! We hope to see you again soon!

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Mexico Economy Dallas - Cancun

Perth, Australia
Level Contributor
3 reviews
3 helpful votes
Reviewed 4 days ago
NEW

The whole service from the time we booked to collecting the baggage at the arriving airport was very good. However the best thing was the in-flight service that we received from the female flight attendant who served us in the first class cabin. We, (the party of three who travelled together), all felt that she took a very genuine interest...

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Domestic First Class Minneapolis - San Francisco

Helpful?
Thank AThilak
Sun Country Airlines, Manager at Sun Country Airlines, responded to this review

Thank you for the great review! And for flying with us! Hope to see you soon.

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Domestic First Class Minneapolis - San Francisco

Mesquite, Texas
Level Contributor
21 reviews
10 helpful votes
Reviewed 1 week ago
NEW

Sun Country always provides a great flying experience. Their representatives at the airport are helpful and the flight crew top notch!!!

Caribbean Economy Dallas - Punta Cana
Helpful?
Thank AndyU99
Sun Country Airlines, Manager at Sun Country Airlines, responded to this review

Thanks for flying with us! We hope to see you again soon!

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Caribbean Economy Dallas - Punta Cana

Minneapolis, Minnesota
Level Contributor
3 reviews
3 helpful votes
Reviewed 2 weeks ago

My first time to fly Sun Country, I am glad I did and extremely satisfied. Great staff, great optional entertainment for kids, clean plane (even the restroom) and easy booking/checking in. Good deal when flying to an expensive place like San Francisco. I always been told by coworkers how satisfied they are with sun country! Glad I listened! Will definitely...

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Domestic Economy Minneapolis - San Francisco

Helpful?
Thank galintheisland
Sun Country Airlines, Manager at Sun Country Airlines, responded to this review

Thank you so much for the great review, and for flying with us! We hope to see you soon!

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Domestic Economy Minneapolis - San Francisco

Tempe
Level Contributor
4 reviews
1 helpful vote
Reviewed 2 weeks ago

My wife and I flew to Minnesota to visit relatives. Found a screaming good deal with Sun Country. Was amazed at the great service from checking to deplaning. Have been telling all my friends and family to consider flying with Sun Country

Domestic Economy Phoenix - Minneapolis
Helpful?
Thank George G
Sun Country Airlines, Manager at Sun Country Airlines, responded to this review

Thanks for the great review George, and for flying with us! Have a wonderful day!

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Domestic Economy Phoenix - Minneapolis

Level Contributor
2 reviews
Reviewed 2 weeks ago

Always fly Suncountry when ever I can. Friendly crew easy boarding. Seamless flying experience. Get TSA approved when ever possible. Loved the email received for checking in the day prior. Making flying so much easier. Print out the boarding pass and you are on your way

Domestic Economy Minneapolis - Las Vegas
Helpful?
Thank Ladi D
Sun Country Airlines, Manager at Sun Country Airlines, responded to this review

Thanks for flying with us, and leaving this great review! We hope to see you soon!

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Domestic Economy Minneapolis - Las Vegas

1 review
Reviewed 3 weeks ago

Growing up in the midwest and visiting Minnesota often, I was excited to see that SunCountry names each of their planes after a lake in Minnesota. The crew was great, they had a "Minnesota nice" attitude that you hear about. The beers on the plane were all Minnesota breweries which was a cool touch. I left my Ipad on the...

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Domestic Economy Los Angeles - Minneapolis

Helpful?
Thank Eric T
Sun Country Airlines, Manager at Sun Country Airlines, responded to this review

So glad everything worked our Eric with your iPad! We hope to see you again soon!

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Domestic Economy Los Angeles - Minneapolis

Vancouver, Washington
Level Contributor
56 reviews
28 helpful votes
Reviewed 3 weeks ago

I'm no stranger to no frill airlines. When the mood suits me and I feel no need for the whistles and bells, they provide a nice bargain for those on a budget, or wanting to divert more funds to entertainment, food, etc. during their trip. Where does a bargain reach the point of becoming not such a bargain? When does...

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Domestic Economy Portland - Minneapolis

Helpful?
1 Thank Jeremyka_11
Sun Country Airlines, Manager at Sun Country Airlines, responded to this review

We are so sorry to hear about your experience, and we would love the opportunity to follow up. Please visit our site, and select get in touch. Thank you.

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Domestic Economy Portland - Minneapolis

See travel tips for airlines
“Wifi might not available but there's entertainment for kids, available for purchase.”
galintheisland, 2 weeks ago | Read review
“Carry on your reasonable bag and DON'T gate check!”
pete002, 3 weeks ago | Read review
“first class, for sure!”
BrandonScott7, May 12, 2017 | Read review
“Bring blinders and ear plugs and an inflatable pillow (or two) and take a nap before getting there.”
DrDick1, Apr 26, 2017 | Read review
“Not necessary-best trips are common!!”
cipra28, Apr 24, 2017 | Read review
Show next 5 travel tips 5 of 10
Sun Country Airlines Baggage Fees
  • Domestic United States
    • 1st Bag: $25
    • 2nd Bag: $35
    • 3rd Bag: $75
    • Each bag maximum 50 lb/23 kg
  • United States to Mexico
    • 1st Bag: $25
    • 2nd Bag: $35
    • 3rd Bag: $75
    • Each bag maximum 50 lb/23 kg
More ▾
About Sun Country Airlines
Minnesota-based Sun Country Airlines (SY) flies non-stop to more than 30 destinations in the United States, Caribbean, Mexico and Costa Rica. The airline, which has a hub at Minneapolis–Saint Paul International Airport (MSP), flies planes configured with two cabins: First Class and Economy Class. Passengers in First Class have access to priority check-in, onboard meals or snacks, and free use of the airline's onboard entertainment tablets. Economy Class travelers receive free non-alcoholic beverages and can pay for snacks, alcoholic beverages, premium non-alcoholic beverages and use of the entertainment tablets.

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