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Sun Country Airlines


4 of 5 stars
197 Reviews
Headquarters: 1300 Mendota Heights Road, Mendota Heights, MN 55120 +1-800-359-6786 Website

TripAdvisor Reviewer Highlights

Visitor rating
  • 106
    Excellent
  • 49
    Very good
  • 17
    Average
  • 8
    Poor
  • 17
    Terrible
Decent for the trip

I have to resubmit this review because TripAdvisor thought I messed up my rating. No, Sun Country... read more

4 of 5 starsReviewed 1 week ago
Molly R
,
Stephenville, Texas
Rating summary
  • 3.5 of 5 stars
    Legroom
    3.5 of 5 stars
    Seat Comfort
  • 4 of 5 stars
    Customer Service
    4 of 5 stars
    Value for Money
  • 4 of 5 stars
    Cleanliness
    4 of 5 stars
    Check-in and Boarding
  • 3.5 of 5 stars
    Food and Beverage
    3 of 5 stars
    In-flight entertainment (WiFi, TV, movies)
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197 Reviews from our TripAdvisor Community

Write a Review

197 reviews from our community

Date | Rating
  • English first
  • Any
English first
Saint Paul, Minnesota
Level Contributor
104 reviews
47 helpful votes
3 of 5 stars Reviewed 1 week ago

I thought that it would be easier to check in and board at Humphrey Terminal than at Terminal 1 (where Delta and other airlines tend to have gates) but our boarding passes (family of 3) from checking in online at home would not scan at the TSA Security Check and we had to be pulled out of the TSA line...

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Domestic Economy Minneapolis - New York City

Helpful?
Thank Michael G
Stephenville, Texas
Level Contributor
19 reviews
2 helpful votes
4 of 5 stars Reviewed 1 week ago

I have to resubmit this review because TripAdvisor thought I messed up my rating. No, Sun Country was Very Good for an economy flight to Mexico. Especially for the price of what it costs to fly anywhere with Delta for sure. I had three issues that stuck out with me, but for such specific "inconveniences," they could hardly drop the...

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Mexico Economy Dallas - Cancun

Helpful?
Thank Molly R
Minnesota
Level Contributor
65 reviews
10 helpful votes
4 of 5 stars Reviewed 1 week ago

I enjoy flying non stop and sun country has flights all over the USA and Mexico. From the check in to the flight attendants to landing at your destination sun country does their best to make it a fun flight.

Domestic Economy Minneapolis - Seattle
Helpful?
1 Thank sparrow2027
Sun Country A, Manager at Sun Country Airlines, responded to this review

Thank you for taking the time to write this review! We love having you on board and appreciate you flying with us!

More 
Domestic Economy Minneapolis - Seattle

Fort Morgan, Colorado
Level Contributor
84 reviews
19 helpful votes
3 of 5 stars Reviewed 1 week ago

I have flown to MSP countless times over the years, usually on Northwest. But as Sun Country announced several months ago new service between Minneapolis and Denver the prices were too good to pass up. Our flight departing DEN was about 30 minutes late as the inbound was late and we had a mechanical delay. But once we got going...

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Domestic Economy Denver - Minneapolis

Helpful?
Thank Timothy S
Sun Country A, Manager at Sun Country Airlines, responded to this review

Thank you for taking the time to write this review! We love having you on board and appreciate you flying with us!

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Domestic Economy Denver - Minneapolis

Vernon, Michigan
2 reviews
5 of 5 stars Reviewed 1 week ago

the seats were very comfortable and the flight attendants were friendly and always asking if they could get you anything. Great service and excellent flight

Domestic Economy Detroit - Bullhead City
Helpful?
Thank jewishstars
Sun Country A, Manager at Sun Country Airlines, responded to this review

Thank you for taking the time to write this review! We love having you on board and appreciate you flying with us!

More 
Domestic Economy Detroit - Bullhead City

Livingston, United Kingdom
Level Contributor
35 reviews
13 helpful votes
5 of 5 stars Reviewed 1 week ago

First time flying with these guys. There was an error with how my travel agent had spelt my surname on the ticket. When I called the airline, first there was an hour hold time, apologies were made at the beginning of the call by the CEO and the reasons why were also given - this was appreciated. When I finally...

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Domestic Economy Los Angeles - New York City

Helpful?
Thank LothianArab
Sun Country A, Manager at Sun Country Airlines, responded to this review

Thank you for taking the time to write this review! We love having you on board and appreciate you flying with us!

More 
Domestic Economy Los Angeles - New York City

Minnesota
1 review
1 of 5 stars Reviewed 1 week ago

They do not want to take any responsibility for anything.... We flight international, got in at the LAX about 11pm. No one there to issue us boarding pass. End up we can't even go through the security check then missed the flight. Waited at the airport for 11 hours, finally the checking counter opened, we talk to them. They said:...

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International Economy Taipei - Minneapolis

Helpful?
Thank N7719HB
Sun Country A, Manager at Sun Country Airlines, responded to this review

We close our desk 45 minutes before departure, and are only open 2 hours before a flight leaves. To book on the next flight if you missed your previous one (with out a reservation), we do not charge. Please ensure you arrive to the airport 2 hours before departure.

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International Economy Taipei - Minneapolis

Pequot Lakes, Minnesota
Level Contributor
33 reviews
9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I prefer non-stop and that can be quite an additional expensive at most airlines. Sun Country has non-stop to where I want to go and for bargain prices. Service Representatives on ground and in-air are all committed to your having a great experience. You are treated as an individual they care to serve and not one of a herd....'Move along...

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Domestic Economy Minneapolis - Boston

Helpful?
Thank KathyPLMN
Sun Country A, Manager at Sun Country Airlines, responded to this review

Thank you for taking the time to write this review! We love having you on board and appreciate you flying with us!

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Domestic Economy Minneapolis - Boston

texas
Level Contributor
20 reviews
50 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Being we had to get to the airport several hours early, we decided to upgrade to first class. Is was completely worth the extra money. The seats are oversized and very comfortable. We were offered pillows and blankets and had a drink in our hand soon as we sat down. The flight attendants passed out digiplayers to watch movies or...

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Mexico First Class Dallas - Cancun

Helpful?
Thank jennTexas
Sun Country A, Manager at Sun Country Airlines, responded to this review

Thank you for taking the time to write this review! We love having you on board and appreciate you flying with us!

More 
Mexico First Class Dallas - Cancun

Minnesota
Level Contributor
5 reviews
5 of 5 stars Reviewed 2 weeks ago

Check in was not a hassle at all. Friendly people at the desk. Comfortable cabin space and again friendly stewardess and pilot. Plenty of room for carry on luggage. Pleasant flight, very smooth on the up and down. Great experience always on this airline

Mexico Economy Minneapolis - Cancun
Helpful?
Thank Lisa L
Sun Country A, Manager at Sun Country Airlines, responded to this review

Thank you for taking the time to write this review! We love having you on board and appreciate you flying with us!

More 
Mexico Economy Minneapolis - Cancun

See travel tips for airlines
“Have a great attitude and enjoy the flight”
 of 5 stars sparrow2027, 1 week ago | Read review
“Enjoy your flight!”
 of 5 stars LothianArab, 1 week ago | Read review
“Great airline to use for non stop flights. Always on time and helps you be at your destination for the maximum amount of time.”
 of 5 stars J4400XOlisal, 2 weeks ago | Read review
“Book early. We book flights usually six months in advance to Cancun.”
 of 5 stars Walter55904, 2 weeks ago | Read review
“choose rows between 10-15; first class is extremely expensive.”
 of 5 stars Aguanile, 2 weeks ago | Read review
Show next 5 travel tips 5 of 10
Sun Country Airlines Baggage Fees
  • Domestic United States
    • 1st Bag: $20 - $25
    • 2nd Bag: $30 - $35
    • 3rd Bag: $75
    • Each bag maximum 50 lb/23 kg
  • United States to Mexico
    • 1st Bag: $20 - $25
    • 2nd Bag: $30 - $35
    • 3rd Bag: $75
    • Each bag maximum 50 lb/23 kg
More ▾
About Sun Country Airlines
Minnesota-based Sun Country Airlines (SY) flies non-stop to more than 30 destinations in the United States, Caribbean, Mexico and Costa Rica. The airline, which has a hub at Minneapolis–Saint Paul International Airport (MSP), flies planes configured with two cabins: First Class and Economy Class. Passengers in First Class have access to priority check-in, onboard meals or snacks, and free use of the airline's onboard entertainment tablets. Economy Class travelers receive free non-alcoholic beverages and can pay for snacks, alcoholic beverages, premium non-alcoholic beverages and use of the entertainment tablets.

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