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Sun Country Airlines


4 of 5 bubbles
351 Reviews
Headquarters: 1300 Mendota Heights Road, Mendota Heights, MN 55120 +1-800-359-6786 Website
Rating summary
  • 3.5 of 5 bubbles
    Legroom
    3.5 of 5 bubbles
    Seat Comfort
  • 4 of 5 bubbles
    Customer Service
    4 of 5 bubbles
    Value for Money
  • 4 of 5 bubbles
    Cleanliness
    4 of 5 bubbles
    Check-in and Boarding
  • 3.5 of 5 bubbles
    Food and Beverage
    3 of 5 bubbles
    In-flight entertainment (WiFi, TV, movies)
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351 Reviews from our TripAdvisor Community

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351 reviews from our community

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Showing 350: English reviews
Europe
Level Contributor
9 reviews
2 helpful votes
5 of 5 bubbles Reviewed 1 week ago

My flight was overbooked, but instead of shrugging it off they offered me a discounted upgrade to first class. Excellent service throughout.

Domestic First Class Washington DC - Boston
Helpful?
Thank BluePolkadot
Sun Country A, Manager at Sun Country Airlines, responded to this review

Thanks for the great review! Hope you had a great flight!

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Domestic First Class Washington DC - Boston

Winneconne
Level Contributor
7 reviews
1 helpful vote
1 of 5 bubbles Reviewed 1 week ago

I was book on a charter flight and it was delayed for a few hours then canceled ! They did not offer any food No place was open at airport! did not even offer water.... Finally after 5 Hour delay they said they would take off the next morning... ( Did not offer any hotel ,food , ETC..... I ended...

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Domestic Economy Green Bay - Bullhead City

Helpful?
1 Thank fredrico939
Sun Country A, Manager at Sun Country Airlines, responded to this review

We are so sorry about this. Please visit our website and select Get in Touch, this way we can follow up! Thank you.

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Domestic Economy Green Bay - Bullhead City

Minnesota
2 reviews
1 helpful vote
5 of 5 bubbles Reviewed 1 week ago

Another trip, it's always great when flying Sun Country out of Lindbergh terminal, (still like that better than terminal 2) quick through security and now with the vendors and bars inside the terminal it's so much better than the main terminal. And then hoppin on Sun Country nonstop (the only way to go) short and sweeeeet! Plus their service is...

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Domestic Economy Minneapolis - Phoenix

Helpful?
1 Thank Waynesworld23
Sun Country A, Manager at Sun Country Airlines, responded to this review

We really appreciate the review! We hope to see you soon!

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Domestic Economy Minneapolis - Phoenix

Elk River, Minnesota
Level Contributor
4 reviews
2 helpful votes
5 of 5 bubbles Reviewed 1 week ago

Not many chances to fly first class but this was great.So the flights there and back were great(of course),we always fly SunCountry.How we got to fly first class is that we purchased 2 coach tickets at what we thought were kind of a high price,we usually pay a couple hundred less but this year was different.My wife always checks AFTER...

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Mexico First Class Minneapolis - Cancun

Helpful?
1 Thank Chuck A
Sun Country A, Manager at Sun Country Airlines, responded to this review

That is a great suggestion! Thanks for flying with us Chuck! We hope to see you again soon!

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Mexico First Class Minneapolis - Cancun

Wis. Rapids, Wi
Level Contributor
134 reviews
34 helpful votes
5 of 5 bubbles Reviewed 1 week ago via mobile

We have used sun country for years to travel to Mexico. They load promptly and the service on board is professional and friendly. Food is standard airplane food but I've had worse. Plane was clean and well kept.

Mexico Economy Minneapolis - Cancun
Helpful?
Thank mexchi
Sun Country A, Manager at Sun Country Airlines, responded to this review

Thanks for flying with us! We hope you had an amazing vacation!

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Mexico Economy Minneapolis - Cancun

Carrollton, Texas
Level Contributor
3 reviews
6 helpful votes
5 of 5 bubbles Reviewed 2 weeks ago

A year late in my review but better late than never. Pleasantly surprised with Sun Country Airlines - they offered the non-stop flight we needed at a great price. Ground customer service was very good (we even got a free upgrade on our outbound flight) and in-flight service was fine as well. The flights were on time and everything went...

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Mexico Economy Dallas - Cancun

Helpful?
Thank Laura L
Sun Country A, Manager at Sun Country Airlines, responded to this review

Thanks Laura for the great review! We agree, better late than never:) We hope to see you again soon!

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Mexico Economy Dallas - Cancun

Howard Lake, Minnesota
Level Contributor
23 reviews
6 helpful votes
4 of 5 bubbles Reviewed 2 weeks ago

The staff at Suncountry do a great job. Face it, flying is a chore, but hopefully the airline staff do all they can to make it as painless as possible. The people (in my experience) do that. One policy we like is that they will take carry on baggage and check it (for free). When traveling with 2 kids that...

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Domestic Economy Minneapolis - Harlingen

Helpful?
Thank PolkaRandy
Sun Country A, Manager at Sun Country Airlines, responded to this review

Thanks for flying with us! We appreciate you taking the time to submit a review also!

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Domestic Economy Minneapolis - Harlingen

Plymouth
Level Contributor
15 reviews
6 helpful votes
5 of 5 bubbles Reviewed 2 weeks ago

I wanted to experience First Class; now I'm hooked. But, it's the employees who make the difference in the air. Will fly Sun Country whenever I can.

Domestic First Class Minneapolis - Las Vegas
Helpful?
Thank Gerald P
Sun Country A, Manager at Sun Country Airlines, responded to this review

You made our day Gerald! Thanks for flying with us:)

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Domestic First Class Minneapolis - Las Vegas

Versailles
Level Contributor
11 reviews
5 of 5 bubbles Reviewed 3 weeks ago

Friendly service. A young lady got sick that was sitting beside me and they were right there helping her. Wet towels and ice packs. Have flown with Sun Country several times and really like them. need cookies instead of those pretzels.

Domestic Economy Louisville - Gulfport
Helpful?
Thank Rose H
Sun Country A, Manager at Sun Country Airlines, responded to this review

Thanks for flying with us Rose! We appreciate you sharing what you would like to see on our flights. We hope to see you again soon!

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Domestic Economy Louisville - Gulfport

medford, MN
Level Contributor
43 reviews
5 helpful votes
5 of 5 bubbles Reviewed 3 weeks ago

We had great service on both ends of the flight. My wife had difficulty walking and the check in lady made special arrangements for seating, boarding and a wheel chair.

Mexico Economy Minneapolis - Puerto Vallarta
Helpful?
Thank charlesarthurs
Sun Country A, Manager at Sun Country Airlines, responded to this review

Thanks for flying with us! We hope to see you again soon!

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Mexico Economy Minneapolis - Puerto Vallarta

See travel tips for airlines
“Would not fly with them not unless they made it right!”
fredrico939, 1 week ago | Read review
“Stay out of the Humphrey terminal and you are way ahead(to bad you can't get to all the same places from the Lindbergh terminal!!”
Waynesworld23, 1 week ago | Read review
“Its auto friendly”
8chucka, 1 week ago | Read review
“Book seats early to ensure you can sit together.”
PolkaRandy, 2 weeks ago | Read review
“Go First Class if you can; makes all the difference in the world.”
370geraldp, 2 weeks ago | Read review
Show next 5 travel tips 5 of 10
Sun Country Airlines Baggage Fees
  • Domestic United States
    • 1st Bag: $25
    • 2nd Bag: $35
    • 3rd Bag: $75
    • Each bag maximum 50 lb/23 kg
  • United States to Mexico
    • 1st Bag: $25
    • 2nd Bag: $35
    • 3rd Bag: $75
    • Each bag maximum 50 lb/23 kg
More ▾
About Sun Country Airlines
Minnesota-based Sun Country Airlines (SY) flies non-stop to more than 30 destinations in the United States, Caribbean, Mexico and Costa Rica. The airline, which has a hub at Minneapolis–Saint Paul International Airport (MSP), flies planes configured with two cabins: First Class and Economy Class. Passengers in First Class have access to priority check-in, onboard meals or snacks, and free use of the airline's onboard entertainment tablets. Economy Class travelers receive free non-alcoholic beverages and can pay for snacks, alcoholic beverages, premium non-alcoholic beverages and use of the entertainment tablets.

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