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Africa World Airlines

60 reviews
Headquarters: Airport By-Pass Road, 2nd and 3rd Floors, UNA Home Building, Accra Ghana
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3.060 reviews
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Headquarters: Airport By-Pass Road, 2nd and 3rd Floors, UNA Home Building, Accra Ghana
60Reviews
27Photos
11Tips
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pdg-ct wrote a review Oct 2023
Hartford, Connecticut18 contributions4 helpful votes
Accra - Kumasi
Domestic
Economy
Everything was fine. Cabin crew was especially professional and courteous. Flight was pleasant. Luggage arrived without problem. The flight was delayed because of weather which is understandable; but it would have been helpful to have announcements or other indications of flight delays and expected boarding times. Customer service counter was responsive and friendly when I asked about the flight. Very nice to have an alternative to overland travel. I would recommend AWA.
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Date of travel: October 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Kwabena Boadu wrote a review Apr 2023
1 contribution
Accra - Kumasi
Domestic
Economy
I flew to Kumasi on Apr 7, 2023 at 16:40 GMT. I purchased my ticket via the AWA website and received email confirmation of the purchase. The email contained no information about check-in closure time so I erroneously assumed it closes 30mins to departure. I got to the check-in a minute after 16:00 GMT and was informed by the staff that the check-in had closed. After several minutes of exchanges between the staff, we (my brother and I) were ushered in to check-in. Then came the horror; one of the attendant ladies, followed us right to the boarding gate, demanding that we give her money for the generosity of the other staff who had allowed us to check-in. This hounding was incessant and unpleasant. I sincerely hope no one has to endure such unprofessionalism
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Date of travel: April 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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John D wrote a review Mar 2023
Monkton Farleigh, United Kingdom28 contributions21 helpful votes
Kumasi - Accra
Domestic
Basic Economy
Flight AW109 due to depart at 12.50, received email of change (15.25) arrived at 13.30 to be told it had departed. Visited office, the indignation and anger was everywhere, Staff unable to manage the conversations or make decisions. Management absent. Apparently they had moved flights to cater for the Ghana national football team...wow..we are very important passengers. A member of staff took pity on me a 64 year old Whiteman and booked me on the next flight. Very random as when I eventually boarded there were two passengers booked on seat 7F myself and one other!!! So much for checking passengers in. Eventually 8 hrs from arrival I arrived at Accra. The flight was well flown and attended. The facilities OK.
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Date of travel: March 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Omolaso wrote a review Dec 2022
1 contribution1 helpful vote
Accra - Lagos
Africa
Economy
This Airline is probably the worst airline I have traveled with. I will neither travel nor recommend AWA to anyone. If you bought an AWA ticket, you'd better off to ask for a refund and choose another carrier. Worst airline, worst customers service. If they are offering their flight for free, I will not take it I traveled from Ghana to Lagos two weeks ago (Dec 12, 2022) on AWA, my luggage never made it to Lagos when I arrived, probably because the plane didn't have a sufficient space for luggage Again, yesterday, on my way to Washington, USA, I traveled with your airline from Lagos transiting in Ghana (to board United airline). When I got to Ghana, AWA agents approached me (and others) that we need to collect our bags in Ghana and re-check them to the Washington flight. And that each one of us has to pay US$50 for a Ghanaians 'transit' visa in order to claim our bags! Many of us said the Ghanaians immigrations officer that was attending to us was "confused", and inquired why we needed visas to collect our bags. The immigration officer replied, "you people should mind your language." That's so ridiculous. Nevertheless, I paid the $50 to the Ghana immigration and still one of my 2 bags was missing! The bag never left Lagos!! It's been 4 days and not a word from this airline If this is the way you run business, your business will soon go out of business. Please, I need my bag as soon as possible.
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Date of travel: December 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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janice A wrote a review Nov 2022
1 contribution1 helpful vote
Accra - Kumasi
Domestic
Economy
their cabins are small so you cannot use standard carryon bags you will have to pay for your carry on. also carry cash cos their POS is almost always not working if you need to make payment
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Date of travel: November 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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123456
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African World Airline removed two out of my box wheel and took my belongings from my box. The stole from me
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123456
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pdg-ct wrote a tip Oct 2023
"AWA travels between small airports, there can be delays."
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John D wrote a tip Mar 2023
"Check your email regularly"
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Ismail F wrote a tip Mar 2022
"Fly with someone else"
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Climber608433 wrote a tip Jan 2022
"best tip avoid, if they cannot sort out proper payment methods and all offices in a maojor city closes by 5 pm!"
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Pluto B wrote a tip Mar 2020
"Travel with carry-on baggage only."
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Round TripOne-wayMulti-city
Depart
Thu, 6/6
Return
Thu, 6/13
Travelers
1, Economy