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183 reviews
Headquarters: 1 Gad El Haq Sheraton Heliopolis, Cairo 11799 Egypt +20 002 02 226 944 65 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, movies)
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183 Reviews from our TripAdvisor Community

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183 reviews from our community

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Showing 13: English reviews
Level 1 Contributor
4 reviews
3 helpful votes
Reviewed October 22, 2018 via mobile

Ok the people who work on the aeroplane where jeans who cares they are polite and friendly and do there job well the leg room was ok could have done with a reclining chair because couldn't sleep other then that it was a smooth flight and landing that left and arrived on time there was food and drink available if...

Date of travel: October 2018
International Economy Nantes - Hurghada

1 Thank 65trudyw
Berlin, Germany
Level 6 Contributor
140 reviews
99 helpful votes
Reviewed October 13, 2018

This was our first time flying with this airline. The only thing they offered for free was water. There was food and drinks available for a free. The seats were OK but the planes were a little dated. No inflight entertainment. The flight was uneventful and the luggage made it safely.

Date of travel: September 2018
International Economy Berlin - Sharm El Sheikh
Thank MarianneH55
Aarup, Denmark
Level 4 Contributor
32 reviews
10 helpful votes
Reviewed September 21, 2018 via mobile

Took us more than an hour and a half to check in luggage, they only opened two check ins. When it finally was our turn to check in our luggage, the staff was extremely rude. I'm indeed appalled by the lack of service and the complete lack of interest in the customers well-being. Furthermore, almost two hours delayed. We'll never...

Date of travel: September 2018
International Economy Hurghada - Billund

Thank donie05
Basel, Switzerland
Level 3 Contributor
11 reviews
4 helpful votes
Reviewed September 17, 2018 via mobile

That exactly what you have to expect during a more than 4h flight. Nothing. No service at all. No beverage, no food to buy. No duty free. The cabin crew is invisible during the flight.

Date of travel: August 2018
International Economy Hurghada - Frankfurt
1 Thank Rudolf S
Reutlingen, Germany
Level 5 Contributor
39 reviews
28 helpful votes
Reviewed September 4, 2018

Positive: Our flights to Hurghada and back was 100% in time, no delay. Cabin Crew was friendly, the planes was reasonably clean. No damage or delayed/lost luggage. Neutral: Air plane to Hurghada was older and a little worn inside, the plane on the flight back was newer but there it was not possible to adjust the seat rest. You get...

Date of travel: August 2018
International Economy Basel - Hurghada

1 Thank Cosworth10_0
1 review
Reviewed August 23, 2018 via mobile

Very bad experience and careless management and they don't care about bags , we lose a full bag no one care even they will not answer your call,the worst ever

Date of travel: August 2018
International Economy Amman - Cairo
Thank Rana S
Graz, Austria
Level 6 Contributor
53 reviews
32 helpful votes
Reviewed August 21, 2018

Well, the flight served its purpose, it brought us to our destination and back, but is was very basic. Limited leg room and, above all, no food or drinks on board without any notice.

Date of travel: September 2017
International Economy Salzburg - Hurghada
Thank 999Sunshine
Level 3 Contributor
13 reviews
4 helpful votes
Reviewed August 20, 2018

Nothing special, the seats and service like at any line flying operator. The crew polite but not so professional and this I mean about how fly company make them dress.

Date of travel: June 2018
International Economy Cluj-Napoca - Hurghada
1 Thank aylina_voda
Level 3 Contributor
12 reviews
1 helpful vote
Reviewed July 23, 2018 via mobile

This is the dirtiest plane I’ve ever been on. The seats were uncomfortable and the trays were sticky and dirty. The crew were dressed in random white shirts and what must have been their personal jeans and sneakers. Yes, sneakers. They were polite, but didn’t speak english very good. It was almost impossible to hear what they were saying on...

Date of travel: July 2018
International Economy Oslo - Sharm El Sheikh

Thank Morten E
2 reviews
Reviewed May 30, 2018

Seating was very uncomfortable. When passengers in front wanted to sleep and leaned their seats back, there was no space at all. The choice of soft drinks is moderate but the price was OK (€1-€2 per drink). The personnel was professional and tried to make everybody happy. I would not recommend however the service level corresponds to the money paid....

Date of travel: May 2018
International Economy Dusseldorf - Sharm El Sheikh

Thank Dmitry K
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