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T'Way Airlines

166 reviews
Headquarters: Seongdong-0169 Haneul-gil, Gangseo-gu, Seoul South Korea 011 82 1688-8686 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, movies)
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166 Reviews from our TripAdvisor Community

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166 reviews from our community

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Showing 28: English reviews
Kuching, Malaysia
Level 3 Contributor
14 reviews
2 helpful votes
Reviewed 4 weeks ago

I love this airline mainly because despite being the low cost airline it still offers free 20kg checked in luggage. Otherwise, our journey from Jeju to Seoul was a smooth ride. There were no delays.

Domestic Economy Jeju - Seoul
Thank Annatasia B
Guam, Mariana Islands
1 review
2 helpful votes
Reviewed 4 weeks ago via mobile

Same experience as reviewer before me. I wasn't informed of the flight cancellations to Osaka and when I checked my online ticket,there was no change in the status. When I got to the airport,the staff offered to get me on a Narita flight,which I was ok with but then was later told it won't be possible after talking to their...

International Economy Hagatna - Osaka

2 Thank d0llightful
Ensenada, Mexico
2 reviews
2 helpful votes
Reviewed September 10, 2018

Flight canceled due to airport closed after typhoon. No update, no email, no communication. I found out via airport website that only certain airlines are flying. no offer to get another flight at nearby city. NOTHING but a refund. Had to pay 5x the price of what we paid to get a same day flight! Booked through Travelocity - said...

North Asia Economy Osaka - Seoul

2 Thank designservicesad
2 reviews
Reviewed August 17, 2018

T'way's flight crew provide an excellent flight experience. This has changed my initial impression of the airline where their English site reservation system lacked the usability hence below average airline impression. The crew was friendly and helpful. The flight was smooth and timely. Good language ability by the crew. TW285 on 3rd July from Seoul to Osaka. Peter from Sydney.

North Asia Economy Seoul - Osaka
Thank Sj P
Level 3 Contributor
2 reviews
Reviewed August 14, 2018

Nice, basic flight, friendly staff. Was also the most affordable flight at the time. Would recommend for sure.

North Asia Economy Seoul - Osaka
Thank JordanW1213
Hilton, United Kingdom
Level 6 Contributor
229 reviews
88 helpful votes
Reviewed July 5, 2018 via mobile

First time using T'way Airlines and we were very pleased with the service from both check in staff and crew onboard our flight to Seoul and best thing for us we were provided exit row seats at check in so had plenty of room it was a pleasant surprise.

North Asia Economy Tokyo - Seoul
Thank mids1985
Kota Kinabalu, Malaysia
Level 3 Contributor
10 reviews
10 helpful votes
Reviewed June 6, 2018

i got a very cheap tickets, departure to arrival are all good. Surprised with inflight performance where the crew sing & play violin that was unexpected & wow. Cabin crew are nice & very friendly

Domestic Economy Seoul - Jeju
2 Thank azlinan12
Level 4 Contributor
18 reviews
4 helpful votes
Reviewed May 10, 2018

An excellent experience from check in to on board. I say that in comparison with my experience on Jeju Air on my way into Jeju. T'way definitely beats Jeju Air hands down in terms of service and efficiency. Everything went smoothly during check in as i booked the flights online way in advance. Although it was a budget airline, the...

Domestic Economy Jeju - Seoul

2 Thank Sharon K
Busan, South Korea
Level 4 Contributor
39 reviews
7 helpful votes
Reviewed May 9, 2018

I booked a flight with T'way because it was super cheap....I was pleasantly surprised by it, as far as budget airlines go. The staff were friendly, everything was prompt and orderly. I ordered a sandwich and it was the best I've ever had on a fight. I would fly with them again!

International Economy Seoul - Saipan
1 Thank natsvagabonding
Okinawa City, Japan
Level 1 Contributor
4 reviews
8 helpful votes
Reviewed April 28, 2018 via mobile

I have flown with tway a few times now and have had issues with them every time. Today they charged me $320 for my checked bags. $16 per Kg. Total weight was 35kg. They go by their own policy not the policy of the airline you booked with. Even though I’m allowed one checked bag at 20kg they only gave...

Southeast Asia Economy Seoul - Ho Chi Minh City

5 Thank HeyManGreg
See travel tips for airlines
“AVOID this airline!”
designservicesad, Sep 10, 2018 | Read review
“Bundle service is good,”
18sjp, Aug 17, 2018 | Read review
“choose T'way when u travel from seoul to jeju”
azlinan12, Jun 6, 2018 | Read review
“Arrive early for check-in. Do not consolidate baggage as 1 luggage per pax with max 15kg of free baggage allowance.”
294sharonk, May 10, 2018 | Read review
“Morte than 15kg, pay for extra luggage. Bring a snack if hungry”
devis0n, Feb 19, 2018 | Read review
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