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Trigana Air Service


39 reviews
Headquarters: Komplek Puri Sentra Niaga Jl. Wiraloka, Blok D 68-69-70, Kalimalang, Jakarta 13620 Indonesia 011 62 21 8604867 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, movies)
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39 Reviews from our TripAdvisor Community

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39 reviews from our community

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All reviews Central Kalimantan Jakarta Jayapura Biak
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Showing 8: English reviews
Level 2 Contributor
5 reviews
Reviewed September 17, 2018

This is the airline that takes you to your destination. That is it. Don't expect more because you will be disappointed if you expect more.

Date of travel: August 2018
Domestic Economy Central Kalimantan - Jakarta
Helpful?
Thank imanpaat
Level 2 Contributor
5 reviews
1 helpful vote
Reviewed August 12, 2018 via mobile

We flew CGK > PKN and then PKN to SUB with Trigana. On both occasions the flights were perfectly on time. Service was good and the crew were friendly. The planes are old but clean and we were very happy with the flights.

Date of travel: July 2018
Domestic Economy Jakarta - Central Kalimantan
Helpful?
Thank Pilatus-Porter
Level 1 Contributor
3 reviews
1 helpful vote
Reviewed February 10, 2018 via mobile

Our flight was ontime and we receive a box of snacks and drinks even though it is just a 1.5 hour plus flight. Would say it is a fun experience. No delay, seat is decent and the loudness of the plane was fine

Date of travel: January 2018
Domestic Economy Biak - Jayapura
Helpful?
Thank HeliQQ
Brussels, Belgium
Level 6 Contributor
151 reviews
57 helpful votes
Reviewed December 27, 2017 via mobile

Comfortable flight to visit the orangutan in Kalimantan. Friendly staff. On time. Good price. Customer service actually reacts very fast by email, perfect, never seen that! Old plane. Plane on time.

Date of travel: December 2017
Domestic Economy Jakarta - Central Kalimantan
Helpful?
Thank Fox_travelling
Serui, Indonesia
Level 4 Contributor
36 reviews
12 helpful votes
Reviewed December 25, 2017

This review actually for Serui-Jayapura flight, but Serui is not in Tripadvisor database. The ticket is priced at Rp 1.580.000 or arround $120, which is insane, but because they are the only airline that operate Serui-Jayapura flight, so they set a very high price. There is only 1 plane that operate this line, and the plane is terrible, sometime the...

Date of travel: July 2017
More 
Domestic Economy Biak - Jayapura

Helpful?
Thank Tri Emil A
Stockholm, Sweden
Level 6 Contributor
1,192 reviews
248 helpful votes
Reviewed December 1, 2016 via mobile

We did not know anything about this airline. We were delighted that it was a new 737. Smoth boarding. They served a snack with drinks. Not much space between seats but it was a short flight. Not very cheap, overpriced

Date of travel: June 2016
Domestic Economy Jakarta - Central Kalimantan
Helpful?
Thank R_Sweden
Level 6 Contributor
123 reviews
49 helpful votes
Reviewed November 5, 2016 via mobile

Our flight was short, only an hour but a small snack box was givin out with 2 cake/bun things,a carton of water and a couple of sweets. Was a nice touch as most western flights don't give any food or snacks unless it's a longer flight. Staff all very happy and helpful. Flight delayed by 10mins but nothing major. Overall...

Date of travel: November 2016
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Domestic Economy Central Kalimantan - Jakarta

Helpful?
1 Thank Leanne F
Adelaide, Australia
Level 6 Contributor
135 reviews
36 helpful votes
Reviewed October 12, 2016

Our family flew with this airline twice as part of our holiday and we were quite nervous about flying with these guys but had no other choice, We were very pleasantly surprised with all aspects of the service, the only down side were the delays on both flights which we were sort of expecting having done some research beforehand.

Date of travel: July 2016
Domestic Economy Jakarta - Central Kalimantan
Helpful?
1 Thank PaulZac
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