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Citilink


703 reviews
Headquarters: Citicon Tower Lantai 6, Jl. Jenderal S. Parman Kavling 72 Jakarta, Jakarta 11410 Indonesia 011 62 21 29341000 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, movies)
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703 Reviews from our TripAdvisor Community

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703 reviews from our community

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Showing 282: English reviews
Level 2 Contributor
9 reviews
2 helpful votes
Reviewed today
NEW

My flight was from Jakarta to Medan, return. The flight was on time, no delay. The seat was comfortable. The flight itself was smooth, also the landing and take off. If you want to fly using a low cost airlines in Indonesia, this is definitely the number one choice!

Domestic Economy Jakarta - Medan
Helpful?
Thank Dwi P
Jakarta, Indonesia
Level 3 Contributor
10 reviews
Reviewed today
NEW

We flew from Yogjakarta to Medan on Citilink. The flight was on time and the crew served us our pre-selected meal. The seats were simple and the interiors quite basic - but we did not expect much more from a budget airline. Most importantly it took off and landed on time - which was great!

Domestic Economy Yogyakarta - Medan
Helpful?
Thank Arjun T
Sydney, Australia
Level 3 Contributor
11 reviews
4 helpful votes
Reviewed yesterday
NEW

Both ways of my return flight with Citilink last month (26Aug and 31Aug2018) had been impressively on-time departure and arrival at the terminal. Both ways had been a full flight, but the cabin crews could still manage to organize rooms for a lot of hand carries being brought in by passengers. Cabin crews were very friendly and exceptionally helpful. It...

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Domestic Economy Jakarta - Makassar

Helpful?
Thank erichhhalim
Osaka, Japan
Level 4 Contributor
29 reviews
4 helpful votes
Reviewed 2 days ago
NEW

Busy time in Surabaya Domestic will be a scary moment especially if you have connecting filght. But, Citilink flown on time and its very helpfull.

Domestic Economy Surabaya - Semarang
Helpful?
Thank oki c
Level 2 Contributor
7 reviews
Reviewed 2 days ago
NEW

On schedule flight, Nice andprofesional air crew, For Booking Online Ticket its simple and easy to reschedule and after all the price is good for the best service.

Asia Economy Jakarta - Denpasar
Helpful?
Thank Yudith A
Sleman, Indonesia
Level 6 Contributor
88 reviews
23 helpful votes
Reviewed 2 days ago
NEW

It was pleasant flight, smiling faces of air crew, especially male air crew was very attentive to the passenger.

Domestic Economy Makassar - Surabaya
Helpful?
Thank B4YU
Singapore, Singapore
Level 3 Contributor
12 reviews
17 helpful votes
Reviewed 2 days ago
NEW

First time taking Citilink. It is what you will expect from a budget airlines. Services similar to Jetstar (e.g. no food and drinks but can be purchased during the flight, seat selection comes with the price, etc). The good thing, it comes with 20KG baggage allowance. I flew both Jakarta-Denpasar (QG688) and Denpasar-Jakarta (QG689). The first leg was good, on...

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Asia Economy Jakarta - Denpasar

Helpful?
Thank edliem67
Toronto, Canada
Level 4 Contributor
42 reviews
21 helpful votes
Reviewed 2 days ago
NEW

Very clean airline and the service was good. The day I traveled there was a lot of small children on board crying a lot so it was very noisy could not wait to disembark.

Domestic Economy Semarang - Surabaya
Helpful?
Thank deleon202
Level 3 Contributor
14 reviews
3 helpful votes
Reviewed 2 days ago
NEW
via mobile

Always on schedule. Friendly air crew... good price and services.. always choose this airlines for domestic travelling..

Southeast Asia Economy Denpasar - Jakarta
Helpful?
Thank Dian K
Melbourne, Australia
Level 5 Contributor
69 reviews
18 helpful votes
Reviewed 2 days ago
NEW

Booking online with Citilink is simple. I had to change my flight dates and that was easily done as well. The flight was smooth and the cabin service fine - no dramas.

Southeast Asia Economy Denpasar - Dili
Helpful?
Thank Atauro
See travel tips for airlines
“It can be classified comparable to big name airlines for its ground and in the air services.”
erichhhalim, yesterday | Read review
“Overall service was good”
B4YU, 2 days ago | Read review
“Depends on where you are flying there could be a lot of families with children on board and it could get noisy you just have o ignore.”
deleon202, 2 days ago | Read review
“Beware the long walk to the Gate at CGK - try to get on a free golf buggy.”
KennethGraham, 1 week ago | Read review
“Make sure you have one of two at this destination (only two flight available)”
722rudyp, 3 weeks ago | Read review
Show next 5 travel tips 5 of 10
About Citilink
Citilink Indonesia (QG) is a fast-growing low-cost carrier based in Jakarta, Indonesia. The airline began as a subsidiary of Garuda Indonesia and became an independent carrier in 2012. Flight operations are performed with classic Airbus A320 and new A320neo aircraft to more than 30 destinations in Indonesia and Malaysia. Juanda International Airport (SUB) in Surabay, East Java is Citilink’s main base of operations.
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