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Sriwijaya Air


473 reviews
Headquarters: Kawasan M1 Bandara Soekarno - Hatta Tangerang, Tangerang 19120 Indonesia 011 62 21 55917777 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, movies)
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473 Reviews from our TripAdvisor Community

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473 reviews from our community

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Showing 193: English reviews
Amsterdam, The Netherlands
Level 4 Contributor
15 reviews
5 helpful votes
Reviewed 3 days ago
NEW

I flew business class from Bali to Bima and back with Nam Air, subsidiary from Sriwijaya Air. The seats were comfortable. Strange was that the was no priority check in, so you had to queue at the back and wait 15 minutes to be helped. In Bali there was a business class lounge, but not in Bima. Plane left over...

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Asia Economy Bima - Denpasar

Helpful?
Thank jerpot
Jakarta, Indonesia
Level 4 Contributor
25 reviews
3 helpful votes
Reviewed 1 week ago
NEW
via mobile

Our initial flight was 5.15pm - and on the same day we were notified of rescheduled flight to 7pm - although check in time required us to be there by 4.30pm. Again the flight was rescheduled to 9.35pm, although eventually the big bird flew ONLY by 10.40pm. My GOSH!! There were several ‘sorry’ and ‘apologies for your inconvenience’ on the...

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Southeast Asia Economy Denpasar - Jakarta

Helpful?
Thank oliviapangaribuan
Brussels, Belgium
Level 3 Contributor
10 reviews
4 helpful votes
Reviewed 1 week ago

Flew once on nam air and will never again. Started with 5 hours delays though announced on time at check-in with no information or any explanation (only repeating that the flight is coming...). Messy boarding, ageed and decaying plane (Boeing 737!!!) with cabin seats in very bad shape (seat cushion broken and moving away, seat reclining at take off, loose...

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Asia Economy Lombok - Denpasar

Helpful?
Thank Sylvain L
Kuala Lumpur, Malaysia
Level 3 Contributor
14 reviews
3 helpful votes
Reviewed 2 weeks ago via mobile

Informed at check in (not via email unlike most quality airlines) that the flight would be delayed by an hour. This time was pushed back repeatedly and in the end we landed around 4 hours after the initial time shown. Staff were reluctant to update us during this time. We were provided with a meal and drink while waiting. Aircraft...

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Asia Economy Labuan Bajo - Denpasar

Helpful?
Thank jackcampbell2015
Jakarta, Indonesia
Level 2 Contributor
7 reviews
1 helpful vote
Reviewed 3 weeks ago via mobile

I was not expected that Sriwijaya air provides meals on my flight from Jakarta to Bali. I was upset with the delay for half hour, but I was happy with their service on board

Asia Economy Jakarta - Denpasar
Helpful?
Thank Yanuari C
Yogyakarta, Indonesia
Level 4 Contributor
36 reviews
1 helpful vote
Reviewed 3 weeks ago

NAM Air is the family of Sriwijaya Air which gives you an option for low end price with great service. Flying with NAM, you don't need to purchase additional food and beverage as it has already included in the price you pay. However, they need to improve their food quality. The last time, I got a slice of bread which...

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Asia Economy Yogyakarta - Denpasar

Helpful?
Thank krenaningtyas
Level 1 Contributor
3 reviews
Reviewed 3 weeks ago via mobile

My flight was delayed 40 mnts in medan and two and a half hours in Jakarta. I can understand all situations and circumstances however when you have a stomach virus and I want nothing more than just to arrive home everything seems to multiply this was an awful experience. And then when we arrive and Bali I thought they blew...

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Asia Economy Medan - Denpasar

Helpful?
Thank Travis D
New Castle NH
Level 6 Contributor
78 reviews
93 helpful votes
Reviewed 3 weeks ago

The Indonesian airlines, in my opinion, are getting a bad rap. Yes some are sub par but the fears about safety and "blacklisting" is way overdone. Our flight was pretty routine as airline flights go, a clean and on time jet aircraft, attentive flight attendants and a good price to boot.

Asia Economy Labuan Bajo - Denpasar
Helpful?
Thank Randonne
Denpasar, Indonesia
Level 5 Contributor
77 reviews
15 helpful votes
Reviewed 4 weeks ago

Actually flew with Nam air on this route, Nam air is a subsidiary of Sriwijaya. The cabin crew are great, very friendly and polite, this must be very difficult as they seem to be always delayed. The aircraft are 737 on this route and unfortunately many people try to cram as much carry on baggage as they can in the...

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Southeast Asia Economy Denpasar - Labuan Bajo

Helpful?
Thank gazza909
Jakarta, Indonesia
Level 5 Contributor
54 reviews
14 helpful votes
Reviewed 4 weeks ago

I have heard from my Colleagues, who was traveling from Palembang To Jakarta, at July 11th, which was scheduled to depart at 19,10, but it was delayed up to 4 hours. Also, my niece, took this flight from Jakarta to Surabaya, at July 7th, it was delayed up to 3 hours. I have experienced myself, my staff book for our...

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Domestic Economy Jakarta - Yogyakarta

Helpful?
Thank 94Nany
See travel tips for airlines
“Do not fly Nam air”
sylvainl84, 1 week ago | Read review
“As always emergency exit seats”
gazza909, 4 weeks ago | Read review
“If you have tight time , please think twice”
94Nany, 4 weeks ago | Read review
“Best tip: Don't fly them.”
Wandering_Bushman, Jul 5, 2018 | Read review
“they extra care my 12th year old boy. thank you soo much”
immanuelnoelj, May 22, 2018 | Read review
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