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LATAM Airlines

41,396 reviews
Headquarters: Americo Vespucio 901, Comuna de Renca, Santiago Chile 8660360
Overview
3.541,396 reviews
Travelers' Choice 2018 Winner
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About LATAM Airlines
Headquarters: Americo Vespucio 901, Comuna de Renca, Santiago Chile 8660360

Airline Summary

In August 2010, LAN and TAM Brazilian Airlines announced plans to merge their companies into a single brand and operation to be known as LATAM Airlines Group. TAM and LAN together serve around 115 destinations in 23 countries with a combined fleet of 280 aircraft. In May 2016, the new brand of the combined carrier was revealed and the phasing out of the individual airline identities began. While the airline will still maintain separate IATA codes for the former airlines, the identity, product and service standards have begun to be standardised. The merged carrier, the largest in Latin America, is known as LATAM Airlines, a member of the oneworld alliance.
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jojo123454321 wrote a review Yesterday
Jerusalem, Israel140 contributions68 helpful votes
Rio de Janeiro - Zurich
International
The worth service I met My flight was delayed and caused me to miss my connection and postpone my arrival by more than 12 hours. They didn't want to take any responsibility despite the airport team that promised compensation. And I travelled business. I won't flight with them anymore since they don't know how to take responsabilities
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Maria Andrea C wrote a review Yesterday
1 contribution
Sydney - Santiago
International
Awful airline. Full price but it looks more like a low cost airline. Awful service and food and the seats are uncomfortable. They treat you poorly but charge you premium. What a disappointment
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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theelevater wrote a review May 24
Cleveland, Mississippi10 contributions
Lima - Austin
International
Today was my the first time traveling with Latam. This airline definitely provided a pleasant and simple experience from check-in to baggage check. Before I approached the self-check in kiosk, a representative appeared and took control to alleviate any stress associated with the check-in process and checked baggage was just as smooth. I was more impressed and astonished on Flight 2482, Crew and Crew Member Augustine’s, exceptional customer service, which improved my day and travel experience after over 30+ hours stuck in Lima Airport, resulting from a repulsive experience with Copa Air. Augustine was very professional, responsive, and compassionate in his service to myself and other travelers. It was a relief not to deal with poor service! Amigo mucho gracias para todos!!
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Wander59159350652 wrote a review May 24
1 contribution
Cusco - Lima
Domestic
Very unorganized and flight attendant for my section organize luggage compartments. Many people sitting in the back of plane put their luggage up front and many passengers put their bags in compartment instead of under the seat leaving no room for luggages. Male flight attendant in my section looks like he did not want to be in our flight.
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Isa C wrote a review May 23
1 contribution1 helpful vote
Montevideo - New York City
International
The airline just changed the fly, to some people they gave the option to stay overnight and fly in the morning and to my son and I they gave us conexión to Chile, then Lima, then New York. I have to be in NEw York at 10am and I will get there at 11pm. I have Heath problems, disc herniation, and I have to be in a trip for 29 hours. I was told in Uruguay that Chile changed my fly , and I didn’t have any option just the one they gave me. This is the second time that this happened to me I will never fly with this airline. NEVER 👎 NO RECOMIENDO LATAM , A ellos no le importa los cliente
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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jojo123454321 wrote a tip Yesterday
"Don't flight with LATAM"
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StephenCross wrote a tip May 18
"Book in advance for best fares."
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John B wrote a tip May 18
"Don’t use them. "
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Lala N wrote a tip May 10
"Be prepared to maybe be fed or eat veggie option twice as they run out of food. "
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Lina L wrote a tip May 7
"Don't rely on customer service to give you correct information "
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Round TripOne-wayMulti-city
Depart
Tue, 6/11
Return
Tue, 6/18
Travelers
1, Economy