Content Policies Topics

Review Moderation and Fraud Detection

Review Moderation

• Does TripAdvisor screen reviews?
• How does TripAdvisor ensure the quality of its reviews?
• Why do some reviews get published quickly and some take longer?
• Why might a review be flagged for a closer look?
• If you moderate reviews, why do you have a "Report Inappropriate Content" feature on each review?
• Does TripAdvisor fact check reviews?
• Does TripAdvisor only post positive reviews? Does TripAdvisor only post negative reviews?

Fraud Detection

• What is considered fraud?
• How do you detect fraud?
• Why doesn’t TripAdvisor use name authentication or require proof of stay?
• What will happen if a property is found to have fraudulent reviews?
• If you find a property to be fraudulent, why not remove them from the site altogether?
• Are there companies that specialize in submitting fake reviews on behalf of a property?
• Is it illegal to submit or encourage fraudulent reviews?

Information for TripAdvisor Members

• How should TripAdvisor visitors use the site?
• A property I booked a stay at now has a red warning on it – should I cancel my reservation?
• I was offered an incentive for a review - is that ok?
• How can site users alert TripAdvisor to potential fraud?

Information for TripAdvisor Owners

• Can I ask my guests to write reviews?
• Can my guests write a review from our lobby computer?
• Can an owner ask a reviewer to remove their review?
• My property has been penalized, and I’m not sure why. What can I do?
• How can owners alert TripAdvisor to potential fraud?

Reviews - Posting and Editing

• What is a Traveler Review?
• What a Traveler Review is not
• Why are some reviews credited to “A TripAdvisor reviewer on Facebook”?
• Does it cost anything to write a review? Or do you pay me?

Types of properties we list and don’t list

• What you can review
• What you can't review

How to submit a review

• How to write a review
• What if I want to review something that's not listed on TripAdvisor?
• How long reviews stay on our site

Ratings and our reviews

• What ratings do on our site
• How to add individual ratings (food, service, cleanliness, etc.) to reviews

How long it takes for reviews to be posted and guidelines

• When will my review be posted?
• Our guidelines for traveler reviews
• What happens if a review doesn't meet the guidelines?
• What if I disagree with other reviewers?
• Quoting from a hotel's web site, brochure or something you found online
• Will my review ever be on other web sites or publications?

How to edit, update, or remove a review you wrote

• Can I edit my review?
• If I return to a hotel for a second time, can I write another review for it?
• The review I wrote is attached to the wrong hotel! How can I fix this?
• How to remove a review you wrote

Photos

• Where to find candid traveler photos

Uploading photos

• How to upload a photo with your review
• Submitting photos without writing a review
• Submitting photos to a previous review you've submitted
• Kinds of photos you can upload
• What kinds of photos you can't upload
• Photo requirements

Guidelines and managing your photos

• What kinds of photographs can be posted?
• There is a photo associated with my hotel that is incorrect. What can I do?
• I would like to remove some of my photos. How can I do that?
• Can I change the captions on my photos?

Videos

• Where to find candid traveler videos
• I'm having trouble watching videos on TripAdvisor

Uploading Videos

• How to upload a video
• Submitting videos without writing a review
• Submitting a video to a review you already submitted

Guidelines and management responses

• What are the kinds of videos I can upload?
• There is a video associated with my hotel that is not of my hotel and I would like to have it removed. What can I do?
• Do you allow promotional videos on TripAdvisor?

Traveler Lists

• What are Traveler Lists?
• What Traveler Lists are not
• Where can I find the Traveler List tutorial?
• Are there requirements for a Traveler List to be approved?

Finding, creating, and editing Traveler Lists

• Where can I find Traveler Lists on the site?
• How to create a Traveler List
• How to edit a Traveler List
• Do Traveler Lists expire?
• Can I re-order my Traveler List?
• Can I add photos to my Traveler List?

Deleting Traveler Lists and guidelines

• How to delete a Traveler List
• Traveler List guidelines

Traveler Articles

• What traveler articles are and how they work
• What traveler articles are not
• Do I have to register to write a traveler article?

How to Use Traveler Articles

• Getting started with traveler articles
• How can I add a new traveler article?
• How can I edit an existing traveler article?
• Can I write about hotels or B&B's in the TripAdvisor Traveler Articles?

Types of content accepted

• What types of content can you put in a traveler article?
• I would like to post a review of a location/attraction. Where can I go?
• How to get more information about a location/attraction in traveler articles
• Is the information in a traveler article correct?

Traveler article guidelines

• Content guidelines for traveler articles
• I am the author of content that is being used on TripAdvisor Inside without my permission. How can I get it removed?

Other users are changing your work

• Someone is constantly changing or reverting/changing my work. Can you stop them?
• What happens if two people are trying to edit a page at the same time?
• I'm having a dispute with another writer and its getting ugly. Can you help me?

Creating new Traveler Articles, or editing content

• I think there should be a page about XYZ. Can you please create one?
• What to do if someone has written something inaccurate or offensive
• Unauthorized content in traveler articles
• Oops, I made a mistake. How can I fix it?

Having trouble editing a traveler article

• I just wrote something, and checked back later to find that it is gone. What happened?
• I tried to edit a traveler article and it wouldn't let me. What should I do?
• I'm getting an error. What should I do?

Contacting other members

• Can you help me get in touch with another member?

Correcting or Adding a Property (non-owners)

• How to alert us when a listing is incorrect
• How to alert us of an attraction, restaurant or accommodation listing we don't have
• I received an e-mail that the listing I requested was published, but the link doesn't work.
• How to alert us if an attraction or property is closed