40 Kitchener Street | Metropolis Building, Auckland Central, Auckland 1010, New Zealand (Formerly Metro Suites Serviced Apartments)
560 Reviews
Ranked #13 of 73
hotels in Auckland Central
Tripadvisor Traveler Rating:
Excellent
330
Very Good
140
Average
42
Poor
28
Terrible
20
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Recent Reviews:
MaxAndEloise
Sunshine Coast, Australia
Trip type:
Business
Definitely the bathroom cleanliness level was not worth the cost of the room.
Mar 23, 2024
So I booked based on the other reviews and there were some good points.
To start with those, close to the CBD and great coffee shops. Great to have a...
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So I booked based on the other reviews and there were some good points.
To start with those, close to the CBD and great coffee shops. Great to have a washer and dryer so going home was with clean clothes. Staff were quite helpful. Bed was clean and comfy, as were pillows.
However, the bathroom and shower were more than grubby. See the photos for some examples. I was out for most of the days so didn’t have the energy to change rooms, and at night I didn’t want to sleep with bleach. See the photos below. I did tell the reception staff who were NOT as horrified as I thought they would be!! How could this have been missed? One of the key bathroom lights was also not working.
Be aware the hotel, with the benefit of being close to the CBD and nightlife, you are not necessarily going to get a good nights sleep. And then there were the burnouts! The entertainment closed at I think around ten on weeknights which was ok, but hardly any sleep on a much later Friday night. (This is the trade off when getting a lovely Harbour view I assume.)
I personally would definitely not stay there again.
Viresh Mathur, General Manager at Avani Auckland Metropolis Residences, responded to this review
Dear Guest,
Thank you for taking the time to review us following your recent stay. Please accept my sincere apology for the inconvenience caused to you with the cleanliness of the bathroom during your stay. We strive to achieve excellent standards but unfortunately this time we failed to deliver. Your feedback has been shared with the team to ensure this is addresses immediately and such an occurrence is not repeated.
I am sorry to learn that we will lose your patronage but hope you give us another chance to redeem ourselves.
Staff were wonderful. Efficient and friendly. Facilities were great also. They have a fantastic gym and swimming pool. I just wish there was somewhere inside the hotel to get food....
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Staff were wonderful. Efficient and friendly. Facilities were great also. They have a fantastic gym and swimming pool. I just wish there was somewhere inside the hotel to get food. Cleanliness wasn't great as there was a very sticky cupboard handle which wasn't pleasant. The bed was a tad too firm and the noise coming from outside often woke me. Yes, I understand it's in the middle of town but some better sound proofing wouldn't go amiss. I would stay again mainly because it's close to the office but next time will bring ear plugs.
Viresh Mathur, General Manager at Avani Auckland Metropolis Residences, responded to this review
Dear Guest,
Thank you for taking the time to review us following your recent stay. I am pleased that you enjoyed certain aspects of your stay especially the friendly service from our team and the facilities. We are also in the process of opening our own Bar in the hotel which will provide some food options for our guests.
I am really sorry for the noise you experienced. We did have a few of our guests comment the same during the dates you stayed with us as it was particularly noisy outside. I am hoping this is not repeated on your future stays with us.
Our first two nights back in New Zealand began here. When the taxi pulled up I couldn’t believe how up market the place was!
Beautiful inside and a great greeting...
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Our first two nights back in New Zealand began here. When the taxi pulled up I couldn’t believe how up market the place was!
Beautiful inside and a great greeting on reception. Our apartment was in the 28th floor and had a balcony with a wonderful view of the city.
The apartment had everything we needed, it was well laid out and the bed and lounge area were very comfy.
Location wise, you’re never far from a hill in Auckland but it was central, the viaduct about 15 mins away and shop just round the current and the ferry harbour about 10-12 mins walks.
Viresh Mathur, General Manager at Avani Auckland Metropolis Residences, responded to this review
Dear Guest,
Thank you for taking the time to review us following your recent stay. We are delighted to hear that you enjoyed your stay with us especially our well-appointed suites and service from our team.
We look forward to hosting you on your next holiday to NZ.
A safe and good hotel in the center of the city. Ikon för Verifierad av gruppen
Mar 15, 2024
A nice hotel with spacious rooms and fantastic views of the city and the harbour. The kitchen and bathroom are well equipped. Good with parking in the garage and easy...
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A nice hotel with spacious rooms and fantastic views of the city and the harbour. The kitchen and bathroom are well equipped. Good with parking in the garage and easy to walk out into town for shopping an food.
Viresh Mathur, General Manager at Avani Auckland Metropolis Residences, responded to this review
Dear Guest,
Thank you for taking the time to review us following your recent stay. We are delighted to hear that you enjoyed your stay with us especially our spacious rooms and views from it.
We look forward to hosting you on your next holiday to NZ.
The noise from drunk and unruly people goes on every night until about 2am. My room was on the 12th floor and Iwas using earplugs. So imagine how noisy it...
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The noise from drunk and unruly people goes on every night until about 2am. My room was on the 12th floor and Iwas using earplugs. So imagine how noisy it was if I was able to hear the hollering and yelling that far up. Air conditioning unit was faulty....had it at 15 degrees but felt like 25 degree. 2 of the worst combinations that you do not want. Clearly, I will not be returning. Reception staff just nodded apologetically when I mentioned the issues. Obviously this is not something new to them.
Viresh Mathur, General Manager at Avani Auckland Metropolis Residences, responded to this review
Dear Guest,
I am really sorry for the inconvenience caused to you with the external noise. The dates you stayed were particularly bad due to various activities in town. The AC issue also has now been resolved in your room.
I am sorry to hear that we will not have an opportunity to host you again but please feel free to contact me directly should there be a chance for us to redeem ourselves.