Traveler Reviews brought to you by - Grecotel Luxme Dama Dama
- Faliraki, Rhodes, Kallithea 85100, Greece (Formerly Grecotel Lux Me Rhodos All Inclusive)
1,402 Reviews
Ranked #6 of 25
hotels in Kallithea
- Dama Dama lies on famous Faliraki beach & features sun-filled public spaces, a 100-meter pool and gardens with bungalows framed by a vast beach line. Grecotel’s glorious Rhodian deer Dama Dama sparkles with new accommodation. All-day splendour and fun at the new super trendy Beach Club! An exciting collection of different room types to choose...
Tripadvisor Traveler Rating:
Value
Rooms
Cleanliness
Service
Excellent
724
Very Good
407
Average
173
Poor
62
Terrible
36
true
- Recent Reviews:
-
-
V5910DDrebeccabCranleigh, United KingdomTrip type:FamilyA wonderful week!Oct 31, 2023
- It's worth pointing out that I booked this hotel based on the fact that there were more positive Trip Advisor reviews than not, which was becoming increasingly hard to find!... more »
- It's worth pointing out that I booked this hotel based on the fact that there were more positive Trip Advisor reviews than not, which was becoming increasingly hard to find! I did take the negative reviews on board, however, and I have to say that I would absolutely agree with the majority of these. Having said that, we had a fabulous holiday where we all fully recharged and I have no regrets in booking.
A quick run through of what we believed the resort was lacking with some suggestions on how it could improve:
- The queue to be seated for breakfast, lunch and dinner could sometimes be really long. Whilst the tables are nicely spaced out, perhaps more could be added outside with the addition of parasols as some tables were lacking sufficient shade.
- Ensure that once seated, guests are offered a drink as quickly as feasibly possible. On most occasions we had to seek out a waiter ourselves (and it couldn't just be any old waiter!) to put in a drinks order, and on occasions the drinks arrived long after we'd finished our meal.
- An additional coffee machine at breakfast would help ease the pressure of the waiting staff. Hundreds of guests queuing for only one machine wasn't the best start to the day.
- Whilst we're on the topic of queues, the queue for the beach bar was RIDICULOUS. We got in the habit of ordering 2 drinks each every time we went to this bar to avoid the queue as much as possible, but also because the cocktails were so small. They tasted delicious but far too much ice and not enough of the good stuff. My suggestion would be to have a drinks machine where the guests could help themselves to various soft drinks. Even a self-service coffee machine might be useful here. In addition, having some of the more popular cocktails made up in the advance might help - for example, we have been to resorts where they had pina coladas and mud slides pre-made as a 'slushy' which could then be served as a non-alcoholic drink or add the rum or vodka for those who like theirs to be a little spicy. It worked very well.
- Also, a menu at the bar would be great. Having to go into the App to locate the menu was rather tedious, especially as it's quite nice to be gadget free whilst on the beach. The inside bar was much quieter during the day and it was always nice to grab an aperitif on our way up to the room for us to drink whilst getting ready for dinner.
- More queuing required for the Creperie. My son had had one every day (his holiday vice) but the queue was always 20-30 mins.
- There is only one block of toilets for the pool/beach and beach bar area. There are only 2 ladies' toilets and so more queuing was required here. Another set of outside toilets would really alleviate this.
- Don't book this hotel if it's the Chocolaterie and patisserie which has sold it to you. The 'Chocolaterie' is simply a selection of puddings from the buffet. Not once did we ever see anyone serving or eating here. When we asked about this we were told that it's simply the name of the area. So really they should call it something slightly less misleading or not have it at all!
- The gym is only open 10am - 6pm. Not ideal for those who like a pre-breakfast workout. The indoor gym only has a handful of cardio equipment (3x treadmills, 2x bikes and 1x rower) which is a shame as it's a lovely area and there is definitely space for free weights. Unfortunately it's in the same area as the indoor pool so there's no air con and it becomes a sweaty workout rather more quickly than you'd like. There is an outdoor gym where the weights are housed which you can obviously access all of the time but as you can imagine, it's unbearably hot and there's very little shade. Plus, it's a little 'overlooked' and there are no mirrors to check your form when strength training. So, in summary, if the indoor gym could open from 7:30am and add some free weights, plus a spot of air con, I would have been very happy!
- Aesthetically, the pools are beautiful...but they're very cold! We were in the sea every day instead which even in October was still a lovely temperature.
On the plus side:
- It's a beautifully clean resort where the staff are all friendly.
- The food really was great. We ate in the buffet every day except 2 evenings when we went to the a la carte restaurants and it was all super tasty and nicely varied (or not if you're kids who just eat pasta or pizza every night!). The gluten-free and dairy-free dishes were clearly labelled as well.
- We went to the Asian and the Greek restaurant. Both incredible. Bookings open every Friday for the week ahead. It's well worth setting up a reminder so that you can book these via the App. You can't request date/time and therefore just get an email confirmation back. Thankfully both dates and times worked ok for us but it's total luck.
- We got a taxi into Rhodes Town twice (once for a boat trip to Symi and the other for a wander around the Old Town). Reception ordered this for us and it arrived in a couple of minutes. The journey cost 20-25 Euros each way.
- The water sports are great (we did the 'sofa' twice and the kids went paragliding). We only realised on the last day that guests can take the pedalos out for free - it would have been useful to have known this before.
- The 12pm checkout is a massive plus. It made for such a leisurely morning on our last day and meant that we could enjoy a long breakfast too.
So, you might think my review is still heavy on the negative but we really did have a wonderful week of October sunshine eating delicious food and being very well looked after. Yes there are things they could be doing better but hopefully they will make some tweaks before they reopen next year and their reviews will become even more positive. So long as you come with oodles of patience you will honestly not regret it.Kyriaki Chatzirafail, Εξυπηρέτηση πελατών/Υποδοχή at Grecotel Luxme Dama Dama, responded to this reviewDear valuable Guest,
It was a pleasure to have had you with us and hotel's management and staff thank you for investing the time to share your review with us and other travelers.
We always strive to keep our guests pleased since our main asset is the sincere, warm hospitality trying to accommodate all guests’ requests and we are glad that we equally receive sincere feedback from our guests.
In our effort to continuous improve our services, we do pay attention on every single word of our guests. Having said that, we would like to ensure you that your valuable comments have been noted and either procedures are immediately adjusted where feasible or a long term plan will be organized in case structural changes are needed.
Once again, we appreciate you taking the time to write us a review. We truly hope that you would give us the opportunity to welcome you again in our Resort to see all the improvements made based on your valuable words.
Warm Regards,
Dimitris G. Kotzantapanis
General Manager
-
lisajl28London, United KingdomTrip type:Friends getawayGreat hotel but could be betterOct 28, 2023
- Me and my friend stayed here for a week. The hotel is lovely. We had one of the garden bungalows which had a large room and large bathroom and was... more »
- Me and my friend stayed here for a week. The hotel is lovely. We had one of the garden bungalows which had a large room and large bathroom and was very modern. The only issue was getting suitcases up and down the stairs to the room.
The staff were really friendly and helpful. Reception booked us taxis when we needed them and room service and housekeeping staff were concerned when I was stuck in the room for 24 hours due to illness. Both offered to call a doctor which luckily was not needed.
There are improvements which could be made and have been mentioned by others. There need to be more bars. There is only one on the beach and one in the main lobby. There is a long queue at the beach bar in the day and at the lobby bar in the evening. We were told that the beach bar was open until midnight but we found it closed when we dined at the Greek restaurant. We could only have soft drinks, wine or beer with dinner because the bar wasn’t open.
It was difficult to get reservations at the a la carte restaurants. There was only availability to dine at the Asian restaurant at 9:00pm during our stay and we couldn’t get booked into the Italian restaurant. We were also told on arrival about the snack area next to the lobby bar which served desserts until 10:00pm and then pizzas until 3:00am. When we went to get a pizza at 1:00am after a night out, we found it was left over buffet food from dinner which was disappointing and we didn’t risk it!
Room service was an additional cost and not included in the all inclusive package.
Overall we enjoyed our stay but the improvements mentioned would definitely have made it an even better stay.Kyriaki Chatzirafail, Guest Services / Front Office at Grecotel Luxme Dama Dama, responded to this reviewDear valuable Guest,
It was a pleasure to have had you with us and hotel's management and staff thank you for investing the time to share your review with us and other travelers.
We are so pleased you noticed the small details and that they made a positive difference in your stay. This is the main purpose of our people and it is of great importance when is appreciated.
We truly welcome and value your constructive comments as direct feedback always helps us to try harder, continue improving our day to day operation, provide personalized, memorable services.
All your points are a treasure for us and we would like to emphasize on the attention we truly pay. Thus, it is critical for us to collect all the necessary details on the correction of those and since the nature of the topic demands structural changes, a plan of action will be shortly completed.
Warm Regards,
Dimitris G. Kotzantapanis
General Manager
-
ChazaweTrip type:Friends getawayA great week in Rhodes - beautiful hotel, friendly staffOct 26, 2023
- Very accommodating and friendly staff, we stayed for 5 night in October 2023 and had a lovely time. The thing that stood out to us the most was how friendly... more »
- Very accommodating and friendly staff, we stayed for 5 night in October 2023 and had a lovely time. The thing that stood out to us the most was how friendly and helpful the staff were and they were so accommodating to our needs - we experienced some issues with our shower and within an hour they were able to send up someone from maintenance to fix it. We were given late checkout for free by Claudia who was always really friendly on reception. Despite having some issues booking the restaurants, once speaking to the manager we were able to get reservations for 2 nights of our stay (unfortunately the Greek restaurant wasn’t open but the Asian and Italian restaurants were very nice). The reception desk was also very helpful at telling us how to get into Rhodes town which was a nice day trip. There is lots of seating and we always managed to find sunbeds at the pool or beach and the pool is lovely. We also booked a cabana by the pool for a day which we were then told was complimentary which was very nice and unexpected! The only negative for us was as it was October there was limited staff and at points there was quite a lot of queuing for drinks, food, ice cream etc. however the staff always tried to get to you as quickly as possible. We would definitely stay here again and recommend it.
Kyriaki Chatzirafail, Guest Services / Front Office at Grecotel Luxme Dama Dama, responded to this review
Dear Charlotte,
It was a pleasure to have had you with us and hotel's management and staff thank you for investing the time to share your review with us and other travelers.
We are so pleased you noticed the small details and that they made a positive difference in your stay. This is the main purpose of our people and it is of great importance when is appreciated.
We truly welcome and value your constructive comments as direct feedback always helps us to try harder, continue improving our day to day operation, provide personalized, memorable services.
Warm Regards,
Dimitris G. Kotzantapanis
General Manager
-
ljmooWales, United KingdomTrip type:CouplesAlmost perfect… just an end of season wind downOct 26, 2023
- We spent 11 nights in Dama Dama. If you want a super long detailed review, scroll down. If you just want a summary: Pros - beautiful grounds. The pool, gardens,... more »
- We spent 11 nights in Dama Dama.
If you want a super long detailed review, scroll down. If you just want a summary:
Pros
- beautiful grounds. The pool, gardens, views. Amazing.
- Sunbeds are very comfortable
- The a la cartes were great
- Good location to reach lindos and Rhodes old town
- Great all inclusive drinks
- Amazing October weather!
- Right on the beach
To improve (but definitely not bad)
- the buffet quality and variety
- Keep beach buffet lunch open in October
- Set clear expectations of rooms and their views on the website to make the best decision
At check-in, we experienced a bit of a long wait. I’m not sure why. A few days into our stay we mentioned on our survey that our experience was perfect but the check-in had room for improvement. I have to give credit, the supervisor requested that we meet with her and she really took our feedback on board. We couldn’t have asked for more in terms of customer service, we felt listened to and we weren’t really complaining, it was just one thing that could’ve been improved. I’ve seen some people checking in since and the process seems a lot smoother with people being offered drinks and to go down to the buffet before it closes for the night which would’ve made our experience better :) ultimately we were just tired and hungry! Our bags were brought to our room by the lovely doorman.
Pool
The pool is amazing but absolutely FREEZING. Even after a round of aqua gym it’s still cold! The sea is 10x warmer.
We also used the indoor pool once (which was also freezing! Please at least heat this one) but it was a super relaxing space to be in and a nice luxury touch to the hotel.
Gym
The new cardio indoor gym is nice but the weights section really need to be moved to here. The outdoor section is dangerous with little shade and unstable decking. The racking isn’t screwed to the floor and the whole thing moves, so does the bench. Dangerous and in need of improvement.
Beach
I ignored everybody’s advice against beach shoes. It’s not a nice to have, it really is a must. I’d say it’s dangerous to go in the sea without them as it’s so rocky. We loved the beach and we’re not beach people at all. The loungers were so comfortable and the sea was beautiful and warm. It was so clear you could see loads of huge fish, if you’re into snorkelling you’ll have a great time here. The hotel having its own section of beach felt pretty luxurious.
Sun-beds
We had no issue really. We’d grab one on the way to breakfast or if not we’d go to the beach where there were always some free. By the end of our stay we could get one anytime of day anywhere we wanted.
They are by far the comfiest loungers we’ve ever experienced!
We also had use of one of the cabanas for a couple of days which was a nice treat.
Beach bar
We spent a lot of time here. It was the perfect setting and bar staff were brilliant. On our first day we had the best gyros at lunchtime. On day two the lunch buffet changed to 3pm opening and the food was poor - non existent. I’d go as far to say this was maybe one of the most disappointing things. Not everybody wants to sit down to a full lunch buffet. We love a more grab and go casual lunch so we were gutted that this closed for the season - there was definitely enough people and demand for it.
The bar also closed at 6pm during our stay. We would often still sit until 7 without any drinks to watch the sunset. This one I can understand a little more with the cooler nights but it had impact on the lobby bar which was busy as a result but we never waited very long for drinks, plus we were quite happy playing cards and listening to the music.
Staff
Staff are fantastic, but they are definitely ‘done’ for the season and I don’t blame them. They need a break and work incredibly hard especially in the heat. Some key members - the beach bar staff and the crepe lady who I visited far too many times! The lovely lady who’d greet us at the restaurant with a friendly ‘Kalimera’ and the chap with the moustache in the a la cartes who was very funny and friendly. Shoutout to Nikos at the beach bar who made us countless mango slushies with Malibu. Management are very present throughout the hotel.
Food
Food is a huge thing for us on holiday. We love trying new things and I love the a la cartes whilst my partner is more a buffet person so this hotel seemed perfect.
The rose - we were very lucky to get in on its last night of the season. This was a fantastic dining experience we loved it. The dishes were paired with wine tasting which was a nice touch.
Greek - the Greek meze starters were AMAZING. To be honest we were full after that. The mains were very poor, salty and just covered in a vinaigrette. I wish we’d just had the starter as it was plenty and really nice.
Italian - a really nice atmosphere on the terrace here. The food was good.
Asian - again a lovely atmosphere, decent portion sizes and variety.
Buffet… sorry to say but this was a tiny bit of a let down. I can’t help but feel we were maybe short changed coming into the end of the season though, I think it would be better in peak season with more cold starters, varied salads etc.
Breakfast was identical each morning which is fine as there is a wide choice and i think we forget we don’t have to eat EVERYTHING! The pancakes were amazing.
Lunch and dinner were ok but it would’ve been nice to have seen less repetition, we probably only really experienced this due to a longer stay though. I think it’s just missing live cooking, themed evenings and speciality dishes you’d normally get in an all inclusive.
The one exception was Saturday night where there was an Asian theme and it was fantastic. There was so much choice and the quality of the food was the absolute best it had been. Plus there was live music. It felt like a totally different experience and was the best night we had there.
We found the a la carte booking really easy. We got into all of them. You just have to be ‘on it’ on a Friday and get them booked in.
Drinks
We pretty much sampled every cocktail from a huge menu! Drinks were really good and you could get all sorts of things as slushies too or even milkshakes during the day.
Room
We booked a ‘full sea view’. I would definitely class it is a side sea view. This isn’t a complaint but I think the hotel need to be more transparent and realistic with the views they are selling. The view was beautiful overlooking the hotel though, we were in the Annexe.
Nonetheless we loved the room and I was really impressed. The bathroom had a lovely walk in shower which I requested before the stay. It had everything we needed.
Our mini bar and coffee pods were refilled often.
Entertainment
Hats off to the entertainment team. We’re not big into daytime activities but it was actually really nice just to chat to the team, they were very friendly and work hard. We did some of the aqua activities.
Evening entertainment we’re not really bothered by but we did really enjoy the music quiz and the il divo tribute act were fantastic. The theatre is quite hidden so we didn’t really discover the entertainment for a while.
To summarise,
If you are looking for faultless five star service and dining, this isn’t the place for you. If you are looking for a really, really nice holiday with its own beach, comfort and relaxation at a great price then 100% go for it.
We would definitely return and having spoken to the management I know our feedback will be taken on board too. My review probably sounds quite picky but we honestly had the best time and enjoyed our holiday so much.
Tips - don’t bother with an overpriced excursion. We got the local bus right outside the hotel for €2.50 to Rhodes town and €5 to lindos which was amazing value - super easy and very quick. reception helped us with times. I’d recommended going to both.
There are a couple of ‘tat’ shops in the shopping centre, worth a post-breakfast stroll :)
Finally I feel like I almost have to apologise to staff for the entitlement of some holiday makers. It is actually embarrassing how people feel they can talk to staff in the way that they do. If you have concerns, raise them calmly and personably - you will be listened to. Too many times we witnessed people shouting at staff over the most trivial things (fresh fried eggs, milkshakes, mini bars). Staff work tirelessly and are in need of a break. Whilst we have all paid good money for a holiday, they are human too.
Thank you dama dama for a fab stay, we’d love to come back next year.Kyriaki Chatzirafail, Guest Services / Front Office at Grecotel Luxme Dama Dama, responded to this reviewDear valuable Guest,
It was a pleasure to have had you with us and hotel's management and staff thank you for investing the time to share your review with us and other travelers.
We are so pleased you noticed the small details and that they made a positive difference in your stay. This is the main purpose of our people and it is of great importance when is appreciated.
We truly welcome and value your constructive comments as direct feedback always helps us to try harder, continue improving our day to day operation, provide personalized, memorable services.
Warm Regards,
Dimitris G. Kotzantapanis
General Manager
-
Lydia199Trip type:CouplesVery GoodOct 25, 2023
- Overall this hotel was very good and we really enjoyed our stay. It was more like a 5 star hotel than a 4 star. The service on most days was... more »
- Overall this hotel was very good and we really enjoyed our stay. It was more like a 5 star hotel than a 4 star. The service on most days was good and the food was excellent. The staff were very friendly and attentive. The photos online do not do this hotel justice, as it is much much bigger than it looks and has a lot more of a luxury feel to it. We stayed in a basic room but this did not feel any less expensive from the rest of the hotel.
We did have a two minor issues with the hotel though. Firstly, the hotel allowed guests and other hotel guests to fish on the beach pier where adults and children were swimming. When we questioned the reception about this, they said that it was not their responsibility to look after the guests whilst in the sea as this was the lifeguards duty. The lifeguard was not seen the entire stay. In our opinion this was a total lack and disregard for safety by the hotel and I understand that the hotel disagreed with this, however they still have a duty of care to their guests whether it was their responsibility or not and should not have allowed this to continue.
Secondly, the main pool was freezing cold and you could not go in it. We went to the beach as the sea was warmer.
We would still recommend the hotel though as it was very beautiful and accommodating.
Kyriaki Chatzirafail, Guest Services / Front Office at Grecotel Luxme Dama Dama, responded to this reviewDear Lydia Tim,
It was a pleasure to have had you with us and hotel's management and staff thank you for investing the time to share your review with us and other travelers.
We are so pleased you noticed the small details and that they made a positive difference in your stay. This is the main purpose of our people and it is of great importance when is appreciated.
We truly welcome and value your constructive comments as direct feedback always helps us to try harder, continue improving our day to day operation, provide personalized, memorable services.
In our effort to continuous improve our services, we do pay attention on every single word of our guests. Having said that, we would like to ensure you that your valuable comments have been noted and either procedures are immediately adjusted where feasible or a long term plan will be organized in case structural changes are needed.
Warm Regards,
Dimitris G. Kotzantapanis
General Manager
1-5 of 1,402 Reviews -
Write a review
These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.
© 2024 Tripadvisor LLC