Welcome to Columba Hotel, Inverness UK. Columba Hotel Inverness by Compass Hospitality built in 1881, the hotel boasts a perfect position in the very heart of Inverness, yet located in a peaceful area offering marvelous views of Inverness Castle and the River Ness. There are 82 en suite bedrooms including a deluxe suite, many with river and castle...
Tripadvisor Traveler Rating:
Value
Rooms
Cleanliness
Service
Excellent
345
Very Good
582
Average
456
Poor
264
Terrible
254
true
Recent Reviews:
David N
Trip type:
Business
Great
Apr 11, 2024
Had a wonderful few days at the hotel with my group of 9. A very warm welcome from Sanab, check in very efficient and faultless. Centrally located in Inverness making...
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Had a wonderful few days at the hotel with my group of 9. A very warm welcome from Sanab, check in very efficient and faultless. Centrally located in Inverness making this hotel a must when exploring the city and further afield. Lucy looked after our needs when dining in the evening for the first night and drinks in the bar the second, she was attentive, friendly and professional. Highly recommended when in and around Inverness.
G M, Other at Columba Hotel, responded to this review
Thank you for your feedback on your stay. I am glad to hear everything over your stay was pleasant and you had a wonderful stay. We pride ourselves on our food and the level of customer service our staff provide. We look forward to welcoming you back to the Columba Hotel in future. Kind regards Columba Team
Room dirty, underwear found in bedside cabinet, walls , shower and doors dirty. Reported to receptionist. View from room of dirty back yard full of rubbish. Used to be a...
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Room dirty, underwear found in bedside cabinet, walls , shower and doors dirty. Reported to receptionist. View from room of dirty back yard full of rubbish. Used to be a nice place to stay. Not reception fault but she looked as if it wasn’t a surprise and would rather not be there. Won’t return
G M, Other at Columba Hotel, responded to this review
We are extremely sorry to hear about this, and even more sorry to disappoint a customer. We have taken action regarding the view, wee are hoping the owners take responsibility soon. We like to make sure all feedback both positive and negative is giving to the relevant departments as your feedback makes us better.
Location great. We booked an executive room seeing as we were there over a week, nothing like the pictures, on third floor so window was small making room dark, was...
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Location great. We booked an executive room seeing as we were there over a week, nothing like the pictures, on third floor so window was small making room dark, was disappointed. Breakfast was good although tea was often cold. Staff were always polite. Room wasn’t serviced every day only about half the time. Although we were there 8 nights sheets didn’t get changed. Large bathroom with a good shower.
G M, Other at Columba Hotel, responded to this review
Dear guest, thank you for your time to write this review, I apologize for this bad experience. I am very disappointed to hear that housekeeping staff did not meet your expectations. Your remarks are well noted and I personally will make every effort to remove all shortcomings as soon as possible. We will try the next time to be more than expected.
The location for this hotel is great… that’s about it in terms of positive feedback. It’s tired, dated, grubby & not very secure. My room smelt of cigarette smoke and...
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The location for this hotel is great… that’s about it in terms of positive feedback. It’s tired, dated, grubby & not very secure. My room smelt of cigarette smoke and mould and despite having the window open whenever I was in the room I couldn’t get rid of this odour. I stayed for three nights and when leaving to explore the city after the first night I realised the bedroom door didn’t automatically lock when it closed. It took a bit of fiddling around with the lock and electric key to get it to close and securely lock. The room felt grubby and dirty generally and in the three night stay a cleaner only came once… they gave more toilet roll. That was it. No clean cups, no clean towels, bed wasn’t made, no more tea/coffee/milk, literally just more loo roll. I visited with two others friends who had the same experience with their room. When we were greeted upon check in we weren’t given any information about breakfast, where to go, what times it was served and price. So we went elsewhere. When we checked out, granted it was early, we weren’t asked about our stay or anything, we were generally met by silence from the receptionist. This place has so much potential, but at the moment it really falls short in terms of providing good hospitality and a friendly warm environment.
G M, Other at Columba Hotel, responded to this review
Dear guest, thank you for your time to write this review, I apologize for this bad experience. I am very disappointed to hear that our Breakfast and housekeeping staff did not meet your expectations. Your remarks are well noted and I personally will make every effort to remove all shortcomings as soon as possible. We will try the next time to be more than expected.
I walked into the hotel 12.30 on 10th March 24 Sunday to get lunch with my daughter. Ten mins we waited, no kids menu about, finally a waiter came, he...
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I walked into the hotel 12.30 on 10th March 24 Sunday to get lunch with my daughter. Ten mins we waited, no kids menu about, finally a waiter came, he would have guessed from my face expressions that I had waited already. He said hi and left. Ten mins later I tried to find him, no luck! Only one table with four people at it so what was he busy with? Young lad and so lazy! No wonder the place is empty if a waiter can’t be bothered doing his job. Why is it open then if there’s no service?
G M, Other at Columba Hotel, responded to this review
Dear guest, we appreciate taking the time to write this review, I am very sorry to hear that your experience did not meet your expectations.Please rest assured we have addressed this with the team to ensure we improve on this.