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Oyster Point Hotel: 146 Bodman Place | Red Bank, NJ 07701

TripAdvisor Traveler Rating:: Based on 22 traveler reviews

Most Recent Traveler Reviews:

“Wedding, highest quality of service”

Nov 19, 2009 ash7205, new jersey

We had our daughter’s wedding here at the Oyster Point Hotel. We had referred it to our friends in Mass. and they went on this site to see other reviews... more »

“The perfect wedding”

Nov 11, 2009 missy071, new jersey

My daughter recently held her wedding reception at this beautiful waterfront hotel.I have to say, the service was impeccable. The white glove service was a special treat and every server... more »

“Manager Does Not Cater to Brides - Beware- Hidden Fees- Don't Have Wedding There”

Oct 27, 2009 weddingseekerNj, NJ

The manager of banquet services is rude and unprofessional. He decided to tell us to go elsewhere when we wanted certain provisions in our contract. He gave us the most... more »

“Terrible customer service”

Sep 10, 2009 jerseygirl0171, Jersey Shore

Had to cancel a reservation due to a death in the family, when I called to cancel at 11:30am the day of arrival I was told I was too late... more »

“Looks great, but the customer service is really lacking.”

Aug 13, 2009 ndeddie, Atlanta, GA

We visited the hotel for 3 nights for a wedding. The reception was in the hotel as well and I must admit the reception, a sit down dinner, was superb...both... more »

We visited the hotel for 3 nights for a wedding. The reception was in the hotel as well and I must admit the reception, a sit down dinner, was superb...both service and the food. Thumbs up for sure.

Our room was the issue. It was small and recently remodeled and very nice. No problem. The problem was that the rooms all have adjoining doors to the next door rooms and you can hear absolutely everything going on next door and the hotel staff was unresponsive in providing help to provide some peace and quiet for sleeping, which is what we intended to do in the room. Our room was adjacent to a suite housing 6 people. It was a non-smoking hotel...you had to sign a release agreeing to a $300 fine if you smoked. We do not smoke, so no problem. First night there was not an issue. Second night (Friday) we returned to our room late and went to bed. At about 1:00AM we started hearing cheering in the next room and could smell cigarettes. Not wanting to be fuddy duds we sucked it up and bit our tongues...big mistake. Next night was much worse. Screaming, cheering smoke banging doors repeatedly. We called front desk at 1:30 AM (we had a 5 AM departure time) and were told there was not much that could be done. We asked for manager and were told no managers were on site and they clerk was not allowed to call one at home. We insisted to speak to a manager and the clerk said no. We asked for security. The sent security to the suite and they argued with the residents. I counted 9 in the 6 person suite and they were smoking and it was coming under the door into our room. It smelled like a bar. After another hour with even louder noise and some very intentional door slamming by the neighbors we called security again and threatened to call the police and fire department if they did not act. Security came up again, not immediately, and was able to quiet them down. We got up at 5 as planned and left. I called the desk at 5 to check on the bill, which I did not want to pay in full, and there was no answer. I went to load car and desk clerk was in the parking lot smoking with her boyfriend. She provided me my bill, I complained, and she said she agreed we had suffered and would not check me out but leave it to her manager who would call me on the road at 7 AM. At 11:30 AM I called since I had not received a call. I was told the manager would call me back in 15 minutes. An hour later I called again, as no one returned my call. The manager told me she was all about service (but not enough to call me) and my room would be comp'd for the night. I said I wanted 2 terrible nights refunded. She said. "No, since I had not complained the previous night." She went on to tell me I should have called the police if I was that upset. Not my idea of customer service.

A nice weekend was ruined by the service level in this poorly managed hotel. I really do not think the management team understands the level of customer service they are up against. Any Courtyard or Hampton Inn provides better service than what we experienced at Oyster Point. The lack of sound insulation between is unreal. I felt like out neighbors were in our room and the hesitancy of the desk to act and involve management is irresponsible considering the room rate we were paying. « less

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