“Talking about service, they still have a heavy work to do right there”
Dec 10, 2009jackiejackuk, cambridge
We spent only two nights there. The hotel is alright. But service was so poor... They will have to work very hard on this matter.
We spent only two nights there. The hotel is alright. But service was so poor... They will have to work very hard on this matter.
“Yet again a wonderful experience”
Dec 8, 2009L37, Liverpool
This is the 4th or 5th time I have stayed at the hotel since it opened in 1999. It has been a wonderful experience on every single occasion. The hotel...
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This is the 4th or 5th time I have stayed at the hotel since it opened in 1999. It has been a wonderful experience on every single occasion. The hotel for me, has just the right mix of informality and attentive service. All of the staff made us feel welcome. The concierges did their best with all our requests, both before and during our stay. The lounge staff were very helpful and knowledgable and the room and associated amenities were spot on. « less
“I LOVE SOHO GRAND HOTEL!!! ;)”
Nov 27, 2009eaudesoir89, Geneva
Hello there,
I stayed at Soho Grand one time but it was a fantastic experience. The room was very noisy the first day so I asked to change the room...
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Hello there,
I stayed at Soho Grand one time but it was a fantastic experience. The room was very noisy the first day so I asked to change the room and they gave me one at the 15th floor with great views. All staff was very nice and helpful so I left good tips ;) I am going back in January and have booked it again there.
“Nice hotel but beware the waitresses with 'attitude'”
Nov 21, 2009Oxford_travels, Oxford
We stayed at the SoHo Grand for 3 nights. The hotel is well located for both downtown and midtown and various subway lines are close by. Overall the hotel lived...
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We stayed at the SoHo Grand for 3 nights. The hotel is well located for both downtown and midtown and various subway lines are close by. Overall the hotel lived up to expectations and we had a good stay. Just a couple of things which caused us some annoyance. Despite booking a deluxe king room which was advertised as being on the 8th floor or above, they tried to give us a room on the 4th floor with no reduction. After an hours wait in the bar they sorted out a room on the 16th floor which was fine. On the Saturday evening we bought a bottle of wine at the bar and then went to sit at a table (unreserved). After a few minutes a waitress came over and demanded to know where we had got the bottle of wine from, even though the bar was only six feet away. She then told us that all tables were reserved 'by the host' and we would have to move. Pointing out that we were in fact residents and had bought the bottle of wine ($58) from the bar made no difference. We stood at the bar and drunk our bottle whilst watching other people being subjected to the same attitude if they dared to sit down. « less
“DO NOT STAY HERE”
Nov 3, 2009snutch, brighton, uk
The actual hotel is great, however, we left a phone while we changing rooms due to it being very very noisy outside - the hotel kindly changed us to a...
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The actual hotel is great, however, we left a phone while we changing rooms due to it being very very noisy outside - the hotel kindly changed us to a room on the other side of the hotel which was a lot quieter. The phone was left charging for 5 minutes and when we called the hotel to get the phone they didn't call us back for a few hours then it was missing. Obviously stolen. The hotel have denied that it was stolen and have only reimbursed us the sum of the phone. This is my partners work phone and he lost a great deal of business from having the phone stolen. This matter was very poorly managed by the hotel and the customer service and chasing up of the matter was not what we expected from a hotel of this calibre. « less
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