“Do not stay here! incompetent & abusive shuttle driver”
Oct 6, 2009Tracywithakid, Chicago, Illinois
The room itself is the smallest room I ever stayed at, but OK, it's near JFK airport.
However, the airport shuttle driver was incompetent and abusive. He dropped off my...
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The room itself is the smallest room I ever stayed at, but OK, it's near JFK airport.
However, the airport shuttle driver was incompetent and abusive. He dropped off my luggage at the wrong terminal and subjected me to the risk of someone stealing it. Then, he had the audacity to blame me for losing the bag (even though I was on the bus itself and could not have had anything to do with what he was doing in the separate trunk part of the bus). Then he became angry when I demanded that we go back to the previous terminal try to find my bag. When we finally found the bag, he refused to take me back to my correct terminal and I had to take the Air Train myself. THIS GUY NEED TO BE FIRED! I WILL NEVER STAY AT THIS OR ANY OTHER DAYS INN AGAIN. « less
“Be very careful - refused to cancel within 24 hrs of reservation”
Sep 30, 2009TravelonGeorgia, Georgia
I booked a reservation for my parents - both seniors - to visit my uncle who was about to undergo a major surgical operation in Jamaica, New York. A few...
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I booked a reservation for my parents - both seniors - to visit my uncle who was about to undergo a major surgical operation in Jamaica, New York. A few hours after booking, I was notified that the surgery had to be postponed. My agent immediately contacted the hotel to cancel the reservation. After being on the line with the hotel staff for over twenty minutes, I was informed that the reservation was non-cancellable without a surgeon's letter. That's right, I must track down an extremely busy cardiac surgeon and get him to sit down long enough to dictate a letter so these folks at Days Inn can be happy. Needless to say, I got stuck with a $600 hotel bill from this hotel without my parents staying even one night in this hotel. Thanks, Days Inn. I know who to _never_ stay with in the future. Your treatment of seniors in a vulnerable moment is nothing shy of deplorable. « less
“Taxi driver couldn't find it!”
Sep 18, 2009Smileycat16, Winchester
We only stayed in this hotel for about five and a half hours before an early flight and the room itself was fine. Breakfast was more basic than we had...
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We only stayed in this hotel for about five and a half hours before an early flight and the room itself was fine. Breakfast was more basic than we had in our Manhattan hotel but we didn't have time to eat much anyway.There is a free shuttle bus to the airport once an hour (on the half hour) which only takes about 15 mins and will drop you off at the terminal you require. The hotel room was also very inexpensive which was the main reason I chose it, However, given we arrived at midnight (more on this in a minute) and had to get up at 5.30, we weren't very happy at being woken up by the telephone ringing three times during the night. The first time I answered I heard a recorded message about using reward points and the second two times there was nobody there. I called reception to ask what was going on and they said they didn't know and to just take the phone off the hook. The reason we got woken up three times was I took the phone off the hook after the second time but didn't realise there was another phone in the room, doh! All I can wonder is that since we asked for a wakeup call in the morning, there was some sort of mistake or computer glitch and we got a wakeup call every hour? I don't know the reason but it did mean we had a really bad night's sleep. The reason we arrived at the hotel so late was our Manhattan taxi driver couldn't find it! In London I am used to taxi drivers having 'The Knowledge' and knowing where every street is. I accept it's not the same in New York but the driver had a sat nav, we provided him with the address and zip code and even had a printed-out streetmap. And he still couldn't find it!! It took about 40 minutes to get from Manhattan out to the airport and another 40 minutes of driving round looking for the hotel. The driver kept stopping and asking for directions but nobody knew where it was. I think he took a wrong turn at one point because the hotel was grouped with a lot of other airport hotels and I just don't know how he couldn't get us there. At one point we even saw the sign for the hotel but we were on the other side of the main expressway with a barrier down the middle so we could only keep going left when we wanted to go right. In the end we got the driver to drop us on a street corner near another hotel as we were so fed up. My boyfriend had a go at the driver who then said he wouldn't take any money from us (given he couldn't get us to our destination we weren't keen on paying, he did turn the meter off after it got to $50 as I dread to think what it would have been otherwise). So we were standing on this street corner out near the airport late at night wondering what to do, when the shuttle bus for one of the other hotels pulled up alongside and asked if we were OK. The lovely driver ended up giving us a lift directly to the Days Inn - of course he knew where it was! In retrospect we would have been better off staying the extra night in our Manhattan hotel and getting a taxi from there to the airport in the morning, even though it would have meant getting up a bit earlier. « less
“Did not get the room I reserved”
Aug 20, 2009off2hawaii14, off2hawaii14
I reserved a non-smoking room and was told my reservation was for either a smoking or non-smoking room. As there were no more non-smoking I was given a smoking room....
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I reserved a non-smoking room and was told my reservation was for either a smoking or non-smoking room. As there were no more non-smoking I was given a smoking room. The confirmation specifically said non-smoking but I was told I had booked without a preference. « less
“Days Inn Jamaica-JFK Excellent Airport Hotel Choice”
Aug 9, 2009Blondesteven, Pasadena, CA
My partner and I stayed one night the Days Inn and were completed satisfied with this simple, clean and efficient "stay over" hotel. We arrived at JFK at 8pm, took...
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My partner and I stayed one night the Days Inn and were completed satisfied with this simple, clean and efficient "stay over" hotel. We arrived at JFK at 8pm, took the Air Train to the first stop and followed the signs to "Hotel Shuttles". The shuttle van (which also serves the Holiday Inn Express and Best Western) arrived within 10 minutes and we were at the hotel in 10 minutes. Check in quick, room spotless, bathroom beautiful, a/c worked great, and comfy king size bed. In the morning we caught the shuttle (stops on the half hour) and were at the airport in 15 minutes. We prepaid $140 via the Days Inn website, and found it to be the cheapest hotel for booking ahead. Note: the hotel's location is on a side street, in an industrial park, so while it's not a pretty location, it's very quiet. I would NOT recommend the hotel if you're staying for several days, want to explore by foot. For that I would recommend the Holiday Inn, Ramada or others on the west side of the freeway. Again - great choice, clean, comfortable and very efficient. « less
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