2200 S I H 35, Austin, TX 78704 (Formerly Clarion Inn and Suites Conference Center)
1,838 Reviews
Tripadvisor Traveler Rating:
Value
Rooms
Cleanliness
Service
Excellent
1098
Very Good
500
Average
153
Poor
48
Terrible
39
true
Recent Reviews:
Steve H
Trip type:
Family
Overall, excellent. Why I return to Austin, Aiden is where I’ll stay.
Apr 15, 2024
Front desk staff exceeded my expectations. Housekeeping was also outstanding. Pool area was clean and included pool towels. Good location for easy accessibility to South Austin. Parking lot was well...
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Front desk staff exceeded my expectations. Housekeeping was also outstanding. Pool area was clean and included pool towels. Good location for easy accessibility to South Austin. Parking lot was well lit and has enough spaces. Breakfast food was good, and breakfast staff was eager to please.
Beware - check everything in your room when you arrive. I didn’t and there was no hairdryer. I had no reason to use it so never noticed. After checking out...
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Beware - check everything in your room when you arrive. I didn’t and there was no hairdryer. I had no reason to use it so never noticed. After checking out a strange charge came through and when I questioned it they told me the hairdryer was missing from my room. My word didn’t matter and the charge has not been reversed. Worse of all is to be accused of stealing something.. never in my life. Otherwise the hotel was nice but wouldn’t recommend staying there without a vehicle as everything is far away.
Debbie Simmons, General Manager at Aiden By Best Western @ Austin City Hotel, responded to this review
Thank you so much for staying with us, and please accept our sincere apologies for wrongly concluding the hair dryer disappeared when you checked out. We are sorry and embarrassed for you and our staff, and hope you accept our apology. The additional charge was refunded today, and you will be receiving a receipt for the refund.
Very nice boutique hotel. Friendly staff. Very clean. Rooms were spacious and nicely updated. Great themed decorations throughout the site. Pool area is especially cool! Grill/bar was closed for renovation...
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Very nice boutique hotel. Friendly staff. Very clean. Rooms were spacious and nicely updated. Great themed decorations throughout the site. Pool area is especially cool! Grill/bar was closed for renovation but breakfast buffet was provided in one of the conference rooms.
Bed and pillows are comfortable. Attention in Reception is very good.
Breakfast is included.
Rooms are clean. The only thing, I have found a kind of a black grasshopper on...
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Bed and pillows are comfortable. Attention in Reception is very good. Breakfast is included. Rooms are clean. The only thing, I have found a kind of a black grasshopper on my bed when I came bak from breakfast, so I am not sure if that insect stayed w/me all night long… I do not like those animals!
Great stay, staff was super helpful when checking in. Pool area and hot tub were perfect for our 3 young boys. Perfect unique stay compared to other chains. Restaurant was...
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Great stay, staff was super helpful when checking in. Pool area and hot tub were perfect for our 3 young boys. Perfect unique stay compared to other chains. Restaurant was under construction but they utilized the banquet room for breakfast, which worked great. Area was great for downtown access.