16 Holdfast Promenade, Glenelg, South Australia 5045, Australia (Formerly Oaks Plaza Pier Apartment Hotel)
2,652 Reviews
Ranked #2 of 6
hotels in Glenelg
Tripadvisor Traveler Rating:
Excellent
998
Very Good
879
Average
402
Poor
223
Terrible
150
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Recent Reviews:
vickir67
Trip type:
Couples
Nice location and view but very poor customer service
Mar 13, 2024
Room nice - good view and great location but customer service very poor.
We were charged over $1000 on our credit card in error as our room had already been...
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Room nice - good view and great location but customer service very poor. We were charged over $1000 on our credit card in error as our room had already been prepaid. This didn't come to light until 2 days after we'd checked out when I was emailed an invoice so I immediately called to query. It appeared that this was a charge possibly for another guest's room! Tried calling multiple times but no response. Emailed twice too but no response to those either. Had to ask travel agent to sort so now waiting for a refund but no apology or explanation given.
We stayed here once about 18 months ago with an ocean view room and really enjoyed it.
This time we chose a park view room and unfortunately it is a...
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We stayed here once about 18 months ago with an ocean view room and really enjoyed it.
This time we chose a park view room and unfortunately it is a bit noisier with street traffic and even some airport noice bouncing off nearby walls. It was still nice and quiet at night. Park view rooms also get strong morning sun (they face east) but the blackout curtains are effective.
Wifi hardly worked for us at all.
Other than that we had a great stay. Kitchenette was good for our purposes. There is a Coles one block away and the attractions of Glenelg are a similar distance.
The room was spacious and clean. Good water pressure.
Definitely we’ll return but probably to an ocean view room.
Hotel Manager, General Manager at Oaks Glenelg Plaza Pier Suites, responded to this review
Dear PeterG873,
We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.
Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.
Rooms are outdated, TVs are old technology with only a few channels available. The cleanliness was poor, black mould in shower/ bath, lounge suit uncomfortable and outdated, no snack bar...
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Rooms are outdated, TVs are old technology with only a few channels available. The cleanliness was poor, black mould in shower/ bath, lounge suit uncomfortable and outdated, no snack bar in room. The restaurant down stair was great, food high quality and fresh with indoor/ out door seating.
Hotel Manager, General Manager at Oaks Glenelg Plaza Pier Suites, responded to this review
Thank you for taking the time to provide feedback on your recent stay at our property. Please accept my apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our high standards during your recent stay. Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward. We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future. Thank you again for choosing to stay with us and for your time in sharing your feedback.
10 days and room was only serviced once carpets dirty make sure you have something on your feet internet was cut off 2 days prior to check out. Pool area...
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10 days and room was only serviced once carpets dirty make sure you have something on your feet internet was cut off 2 days prior to check out. Pool area was clean as with sauna location excellent tried charging restaurent bill to my room and was advised that i had not made arrangements for that so had to pay
Hotel Manager, General Manager at Oaks Glenelg Plaza Pier Suites, responded to this review
Thank you for taking the time to provide feedback on your recent stay at our property. Please accept my apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our high standards during your recent stay. Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward. We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future. Thank you again for choosing to stay with us and for your time in sharing your feedback.
The position was great, plenty to do within hotel complex & room was amazing. The staff were awesome & helped us heaps. Great access to restaurants. Would definitely recommend and...
more »
The position was great, plenty to do within hotel complex & room was amazing. The staff were awesome & helped us heaps. Great access to restaurants. Would definitely recommend and hope to stay again soon.
Hotel Manager, General Manager at Oaks Glenelg Plaza Pier Suites, responded to this review
We appreciate your feedback and are delighted to learn that you enjoyed your stay . Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.