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Midland Hotel: No.150H, St. 516 | Snagkat Boeung KorkI, Khan Toul Kork, Phnom Penh, Cambodia

32 Reviews

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Recent Reviews:

leon9mm

United Kingdom

Trip type:

Friends getaway

Wow .... Get me out of here

Aug 29, 2019

I'm writing this from my room..I've stayed here before and loved it,,but I will be out of here tomorrow .... more »

Garner L

San Francisco, California

Trip type:

Family

Nice Staff

Jul 4, 2019

The hotel is what you expect in a developing country. The rooms are comfortable and clean, although it is older.... more »

Sayeg0430

Brisbane, Australia

Trip type:

Couples

What an absolute disgrace

Dec 2, 2018

From the moment I walked in to this brothel, I wanted to leave but had no other option as it... more »

leon9mm

United Kingdom

Trip type:

Friends getaway

Had 2 stays here on my trip

Nov 12, 2018

Well....it's far out from the city..in a working type area it seems The first time I did not have a... more »

Well....it's far out from the city..in a working type area it seems
The first time I did not have a view which irked me and no water hose beside the toilet..
Tv was a bit fuzzy also

My next visit I will tell about in more detail..
I was promised a twin room like last time but same as last time none was available so this time the lady on the desk upgraded me and as she said if I come back again I will get a room high up..I did I was on the 7 floor.
The bed was soft,the pillows were ok and my tv did not have a fuzzy look like before..
I also had a bath this time and I loved it.
The worst thing about the hotel is the breakfast,it's awful,poor,and if not early not much gets replenished..also the strangest thing Is there is no orange juice ,was the first time but not now..it is the 1 main thing that lets this hotel down...
Now the really good stuff,,the gym is the best I have seen in any 3 or 4 star hotel in Asia,,it's great has everything you could possibly want..a side note,,no aircon and 2 tiny fans just do not cool the place,,also I seen 2 guys there..1 cleans the place and trains a bit..the other just seems to brush his hair and try to look good hehehe,,,humor...no it's great.
The pool is good as well and great for actually swimming but can get busy at night and at weekends,there is also sauna and hot tubs available..if you want to visit it will cost you $5 if not a hotel guest..
There is also a massage part at the side of the hotel,my friend used it and said it was ok,tends to be a lot of Chinese guests smoking outside it...
The staff are really nice and make you welcome and room cleaning is done well..
It is far out I know but it's a choice you make if you want to exercise well or just tour sites..a tuk into the city was $5 each way..
Lots of business people I seen and the obligatory orphanage volunteers...a clean well run place..
If more than 1 person I would try this place..cut down on the transport costs..
And ask for a high floor..
I will go back here...maybe rent a bike hehehe

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EllieP14

Stung Treng, Cambodia

Trip type:

Solo travel

Beautiful hotel with great amenities. Unfortunately, had multiple negative experiences here

Apr 15, 2018

This hotel has beautiful amenities (very clean and nice-looking rooms, beautiful pool/gym/sauna area, and close to restaurants and shops at... more »

This hotel has beautiful amenities (very clean and nice-looking rooms, beautiful pool/gym/sauna area, and close to restaurants and shops at TK avenue), but in my two-day stay there, I had multiple negative experiences.

Granted, I arrived during the Khmer New Year so they were low-staffed and seemingly unprepared to receive hotel guests, considering this is the biggest holiday of the year, so I want to give them the benefit of the doubt that their customer service may not always be this poor during other times of the year (i.e. your experience of this hotel might be completely different than mine! I sure hope it will be!).

Upon check-in, I wanted to confirm that my booking through Agoda included free breakfast. The front desk staff person responded by saying "Our restaurant is closed for three days because of the holiday". She also communicated that the pool, gym and sauna were closed as well because of the holiday and staff having the time off. She did not offer me a discount nor an apology, and when I kindly recommended that this type of information should be communicated to hotel guests beforehand, she still did not acknowledge the problem but just stated the same reason about the holiday, as if all was fine (a culturally appropriate response, but poor customer service nonetheless). This really set a poor first impression for me.

Luckily, they did end up at least opening up the pool for guests to use. The reason why I booked this hotel was because they had great amenities and free breakfast. Had I known that almost everything would be closed and free breakfast not available, I likely would have have booked a different hotel instead.

Also on my first day, my AC in my room did not get cold at all. I ended up switching rooms, and my AC was better, but not great. It took hours for the room to cool down and even though I had the temp on 16 degrees, it was barely cold enough to feel comfortable sleeping in the heat of April. Maybe AC in other rooms was great, and my room was an exception (I hope that's the case). After all that had already gone on with the front desk up to this point, I decided not to raise this issue.

I also had multiple issues with my room card key, and the staff's response was always to walk me up to my room and open or lock my door with their master key, and wait until later to reset my key. Why would I want to "wait until later" to lock my room? I had to insist to have it taken care of immediately, as that didn't occur to the front desk staff as something urgent.

If it was just one issue I experienced, at this hotel, I would give them the benefit of the doubt because things happen and I understand that. But because I had multiple negative experiences, and the staff didn't always take full responsibility for the issues, I probably will not stay in this hotel again (which is a shame since they typically offer great amenities!).

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1-5 of 32 Reviews

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