Avenida Dom Joao II no 27 | Parque das Nacoes, Lisbon 1990-084, Portugal
4,818 Reviews
Ranked #107 of 359
hotels in Lisbon
Tripadvisor Traveler Rating:
Excellent
1683
Very Good
2066
Average
760
Poor
211
Terrible
98
true
Recent Reviews:
canontnia
Canada
Trip type:
Friends getaway
An ok hotel
Apr 19, 2024
This was the largest and most modern hotel we stayed in in Portugal. We reserved this hotel only because it is close to the train station (we were travelling through...
more »
This was the largest and most modern hotel we stayed in in Portugal. We reserved this hotel only because it is close to the train station (we were travelling through Portugal by train), near the subway, and close to the Airport. We also wanted to explore the new Oriente section of Lisbon on our way out of Portugal.
The room was average size for a modern hotel with a coffee maker and free water. The bathroom had nice amenities and a good shower. The windows partially opened for a bit for fresh air. And there was a second door into the room to ensure you didn't hear hallway noises.
One oddity was our reservation was for two persons and two beds. We were, however, given a room with three beds. But no chair. This just added to making the room feel small and uncomfortable. I'm not sure how three people could stay in this room without feeling cramped. With little floor space we ultimately used it for our suitcases.
An other oddity - for Portugal - was how smudged and dirty the doors were above and below the handles. All it would take is a quick wipe with some strong cleanser. It left you thinking - especially after Covid - how clean is this place? Very strange in a country where we encountered only cleanliness.
Equally puzzling was the time it took to order a cab at the front desk served by four staff at the time. There is a cab stand behind the railway station a block or so away. Yet it took over 20 minutes and a second enquiry at the front desk to remind them we had ordered a cab before one finally arrived. Either a distraction (some big wig was checking in at the same time as we checked out apparently) or carelessness at the front desk, either way this wasn't good. Bottom line: if you're ordering a cab at the front desk you may have to jog the front desk's memory to make sure they actually did.
All in all an ok hotel for only one night before you transit to the airport.
A good hotel made great by the people working there!
Apr 8, 2024
A good hotel made great because of the lovely people working there. Location is good. It’s a short metro ride out of Lisbon but 2 min walk to the metro...
more »
A good hotel made great because of the lovely people working there. Location is good. It’s a short metro ride out of Lisbon but 2 min walk to the metro station and 5 mins metro to airport. Large shopping centre and aquarium also within walking distance.
Hotel is modern and clean. Good facilities, including pool and gym. Absolutely every member of staff we communicated with went out of their way to be helpful.
Breakfast was amazing and went down well with the whole family. The ‘Guilty’ restaurant on the ground floor is ridiculously expensive but the Sky bar is great!
We used the pool everyday. My husband used the gym everyday day. We had no complaints. The room was nice, beds comfortable and good modern bathroom.
We would definitely recommend this hotel. Don’t be put off by the metro ride into Lisbon itself as it is very straight forward and the staff on the reception desk were only too happy to help us with directions and with booking our open top bus tour.
Customer Care, Other at Tivoli Oriente Lisboa Hotel, responded to this review
Dear Beverley O, Thank you so much for choosing Hotel Tivoli Oriente and for your time to write this review! We really appreciate for taking the time to write such a nice review about your hotel experience. It is a pleasure to see all your compliments and to know you enjoyed your stay in Lisbon. It is always very rewarding to know that our team made the difference! We will be very happy to receive you once again at Tivoli Oriente. Thank you very much for your recommendation! Best regards, Vitor Matias General Manager Hotel Tivoli Oriente
Outstanding from when we arrived until we left.higly recommend Tivoli Oriente
Apr 5, 2024
Very professional staff, from the minute we arrived at the reception.we arrived very early around 12:30 and asked if we could leave the luggage at reception as our check in...
more »
Very professional staff, from the minute we arrived at the reception.we arrived very early around 12:30 and asked if we could leave the luggage at reception as our check in was at 3 and room wasn't ready.at 2:30 we were back at reception and room was ready, reception ask me if we wanted an upgrade for the same price as previously paid.refused and was fine the room 1517 on the 15th floor very clean, fantastic view,bed changed every morning,at breakfast in the morning was very welcomed by head waiter Calogero very professional and all staff.will definitely come back in the future,we are really happy we chose this hotel.sorry about my grammar
Customer Care, Other at Tivoli Oriente Lisboa Hotel, responded to this review
Dear 730Sal73, Thank you for posting your comment on TripAdvisor. We were very happy to read your review and are glad that we could contribute to making your trip to Lisbon a great experience. It is very pleasing to read that you enjoyed the service offered by our teams. Personalized service is of great importance to Tivoli Oriente, and we invest heavily into training to ensure every guest feels special. Thank you for taking the time to appreciate this service. Your feedback has been shared across the whole team, who are equally delighted to have received such positive comments. Thank you once again for choosing to stay with Tivoli Oriente. I personally look forward to an opportunity to welcome you back soon. Best regards, Vitor Matias General Manager Hotel Tivoli Oriente
Very small rooms, less amenities, small lifts , but location is near airport and closed to Vasco da gama mall .
Compare to other hotels rooms are small and very...
more »
Very small rooms, less amenities, small lifts , but location is near airport and closed to Vasco da gama mall . Compare to other hotels rooms are small and very expensive Reception desk speaks english good , hotel lobby is small I wont prefer it for my next stay
Customer Care, Other at Tivoli Oriente Lisboa Hotel, responded to this review
Dear Maps02332719786, Thank you for sharing your feedback. We value your input and are sorry to hear that your stay did not totally meet your expectations. If you'd like to provide more details or discuss your experience further, please don't hesitate to reach out to us through email, to ana.santos@tivoli-hotels.com. Your insights are vital as we continuously strive to improve our services and ensure every guest has a pleasant stay. Kind Regards, Sofia Santos Guest Relations Hotel Tivoli Oriente
Welcoming staff, looking after you all the time, wonderful breakfast area with excellent food & many staff looking after us, location of this hotel is the best, all transport facilities...
more »
Welcoming staff, looking after you all the time, wonderful breakfast area with excellent food & many staff looking after us, location of this hotel is the best, all transport facilities & shopping mall at walking distance, surly recommend for best experience In Lisbon 👌👏🙏
Hotel Tivoli Oriente, Owner at Tivoli Oriente Lisboa Hotel, responded to this review
Dear Sneh76,
Thank you very much for your candid review of your recent stay at our Hotel. We are really glad that we were able to provide you such a good stay. We consider our guests’ feedback truly important since it provides us a valuable insight that helps to improve our service and performance. We are pleased that you particularly appreciate the breakfast service, location of the hotel and our staff's hospitality! Your satisfaction is our best reward! We hope to have the pleasure to welcome you again soon for another pleasant experience at Tivoli Oriente. Best regards, Vitor Matias General Manager Hotel Tivoli Oriente