Have stayed here several times on my constant travels from NYC, Chicago and Miami. Love it, but the staff is a little stiff and stuck up. Regular rooms are tiny,...
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Have stayed here several times on my constant travels from NYC, Chicago and Miami. Love it, but the staff is a little stiff and stuck up. Regular rooms are tiny, but I usually use Starwood points to get upgrade. Love the building and location most of all, Union Square is my favorite area, walking around is a treat! « less
“Nelson and Eddie are absolutely the best hosts ever!!!!”
Dec 23, 2009cheet35, Ft. Lauderdale
Nelson and Eddie made my stay at the W in NYC an unforgetable experience. They made sure we had everything we needed from transportation, advice on attractions, restaraunts ext. The...
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Nelson and Eddie made my stay at the W in NYC an unforgetable experience. They made sure we had everything we needed from transportation, advice on attractions, restaraunts ext. The rooms were the best I've ever stayed in on my numerous trips to the City. The staff was courteous and helpful, I will stay here on every trip back and recommend it to everyone. Thanks again Nelson and Eddie, you guys are the best!!
It was a great experience staying at the W Union Square. Throughout my stay Nelson and Eddie were always there to greet or help me in any way they could....
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It was a great experience staying at the W Union Square. Throughout my stay Nelson and Eddie were always there to greet or help me in any way they could. The rooms were very clean and cozy. It was easy to get anywhere we needed as well staying at this location. « less
“Between the amazing service and the five star hotel, it made our trip incredible!”
Dec 23, 2009SFL3, Florida
I recently stayed at this hotel for a weekend where I planned for my friends and family to help celebrate my engagement to my long time girlfriend. I cannot begin...
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I recently stayed at this hotel for a weekend where I planned for my friends and family to help celebrate my engagement to my long time girlfriend. I cannot begin to express how delighted the guests were with this hotel and the service. From the second we checked in to the last second when we left, the employees treated us like family. At the front desk, Eddie Ruiz and his partner Nelson did anything and everything in there power to make our stay beyond enjoyable. Every employee should strive to deliver the kind of customer service that these two gentleman delivered to our group. Overall, every employee that we encountered was very helpful and showed pleasure in doing so. The hotel design was gorgeous along with the location and cleanliness being second to none.
The W at Union Square is the best hotel I've stayed in NYC period! « less
“Amazing”
Dec 23, 2009SocalAlliance, California
My wife and I just stayed at the W for four nights last weekend and it was amazing. The hotel took care of our every need. The lounge, room, bar...
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My wife and I just stayed at the W for four nights last weekend and it was amazing. The hotel took care of our every need. The lounge, room, bar etc was first rate. I was especially impressed with Eddie and Nelson were extremely helpful and they made the trip extra special for us!
PS. The bed was one of the most comfortable I have ever slept in. « less
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