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Hotel Pennsylvania New York: 401 7th Ave at 33rd St | New York City, NY 10001-2062

TripAdvisor Traveler Rating:: Based on 2,361 traveler reviews

Most Recent Traveler Reviews:

“Never again!...”

Dec 24, 2009 StephenMelbourne1, Melbourne

Was hoping to stay at another NYC hotel, but it was booked out. My Travel Agent recommended this hotel for it's location and price. Waited 40 minutes to check in.... more »

“New York's hotels”

Dec 19, 2009 MilosP

Hotel has a wonderful location, it's in the heart of Manhattan, but still not expensive, It is in front of Madison Square Garden, and two blocks from Empire State Building.

“Good location”

Dec 19, 2009 DiogoC

Just across the road of Madison Square Garden and Penn Station, it has an excelent location in Midtown zone, Manhathan. It´s 15 min walk from Times square, 5 from Empire... more »

“Possibly-no, wait-THE worst hotel I have EVER stayed at.”

Dec 18, 2009 yasminpessoa, Chicago, Illinois

I went to NYC in July and was hoping to get a nice hotel near Times Square, but when I heard that most were $300-600, I freaked. The best I... more »

I went to NYC in July and was hoping to get a nice hotel near Times Square, but when I heard that most were $300-600, I freaked. The best I could get on such short notice was the hotel pennsylvania, which doesn't even deserve a proper capital letter. The service was absolutely horrible; it took atleast four hours to check in, and they were extremely rude. We had to take our own LUGGAGE to a luggage room, which was tremendously covered in mold and rat feces, and rats themselves, and waited about another thirty minutes for someone to open the door. Once we finally got a room (around 8pm, we got there at about 3 pm), we were shocked to see that the horribly busted doors looked like old dark green coffins, and even the rooms were moldy. I woke up to a bitten feeling on my hand, which was under my pillow, and I look under to see tiny black dots of unknown matter. I slept on the covers, on the floor, which I actually believed was cleaner than the bed, where mold was constantly chipping away ceiling paint onto the headrest of the bed. The prime molding was terrible, and the bathrooms were absolutely disgusting. Although the lobby may look "great", the rooms are completely of terrible quality, and the restaurant in the hotel was terrible. Although it was a few blocks down from Times Square and right across the street from Madison Square Garden, I am sure that a stay any longer than the time I was there for would have driven me insane, full of lice or bedbugs and whatnot. There are no channels on the TV, which was probably from the 50's. Get this--the "fancy" occasion room you may see photos of was right next to the luggage room, which was in the moldy underground basement of the nauseating hotel, was apparently remodeled, and the room looked nothing like it did in the picture. Also, you had to pay to use the exercise room, that was full of sweat and nobody in there. The machines barely worked, to top it off.

This is the worst place I have ever been to in my life.

DO NOT fall under their trap of a "pretty lobby", which actually looks too shiny and demeaning. Seriously, they need to spend their money on the rooms, and provide in-room entertainment, instead of the screens behind the counter that just advertise and advertise and advertise. « less

“Think twice”

Dec 18, 2009 coppernobb, UK

Room very big but dark even with lights on. Massive hole in sheets on first night. Bathroom door swollen and rotton on bottom 6 inches and would not close, toilet... more »

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