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Sheraton Fallsview Hotel and Conference Center: 6755 Fallsview Boulevard | Niagara Falls, Ontario L2G 3W7

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TripAdvisor Traveler Rating:

Based on 432 traveler reviews

167

137

What to Expect:
- Rooms
- Service
- Value
- Cleanliness

Most Recent Traveler Reviews:

“Stay at another Hotel”

Nov 19, 2009 tony01Michigan, michigan

Man at front desk was very unfriendly. They are firm on the 3:00pm check in! Hotel has a nice view from the top of the falls, but knowing what I... more »

“As previous reviewers state & I concur, "the view of the falls is absolutely sublime"”

Nov 10, 2009 billy-the-cheater, pompey

1. We stayed in a maisonette on the 22nd floor & the view of the falls was "wahey"! 2. You definitely pay for what you get 3. The king size... more »

“Very Disappointing”

Nov 9, 2009 rws1943, Toronto

It is very disappointing because on a number of previous visits I have always had an enjoyable stay. Room 403, 24 Oct 2009 Carpet wet in room at sliding door... more »

It is very disappointing because on a number of previous visits I have always had an enjoyable stay.
Room 403, 24 Oct 2009
Carpet wet in room at sliding door to balcony. Front desk was personally notified, but no action taken.
Cobwebs above bed Windows very dirty.
Curtains do not slide back to allow full view of falls, they slide to the right, but not to the left and are fixed at centre.
Balcony base covered in weeds. Cigarette butts on balcony of 403.
People smoking in neighbouring room and balcony It's supposed to be a non smoking venue.. Reception notified.
No compendium in room, no notification of checkout time.
1 Litre bottle of water in room for $7.95 is extremely overpriced!
Bathroom floor very slippery when wet due to no drainage and shower curtain bowing out too far allowing water to spill onto floor. The bathroom is also very small, the door almost touches the toilet bowl when opened. Inadequate ventilation in bathroom, mirror steams up, could be heated to stop this.
Noise from neighbouring room, guests next door decided to have noisy party at 4am, they also were outside our door in corridor/hallway we complained to guest services at time, said they would notify security. Although this is no fault of the Hotel that guests misbehaved it is noted that the soundproofing between rooms seems inadequate.

Dinner in restaurant not up to expectations, last year was great. This time similar menu but not much change, need to offer more variety, only one poultry option, no pork on menu. Why not offer Chef’s specials on a seasonal basis? Presentation was boring, 3 crab cakes served on a plate with 2 dip sauces no garnish. Calamari was covered in thick batter, greasy, almost inedible. Again presentation was lacking in flair. Between courses there was no change of cutlery, we used the same knives and forks throughout. No wine cooler/bucket for the white wine was offered, the bottle was just left on table. The windows overlooking the falls were also very streaked with grime.
Breakfast in Restaurant was disappointing also, hot food was cold and plates were cold, but bowls for cold fruit were hot! Bacon and scrambled eggs were totally cold, very greasy.
This Restaurant needs a big shakeup and complete overhaul of menu’s , especially when you consider there is strong competition from nearby Restaurants. I suspect the Restaurant does not have enough covers to cope with the number of guests, there were big lineups for Breakfast. It seems staff may need some training re cutlery and wine service .
In the past we have always enjoyed our stays here, but this time was disappointing. « less

“Great hotel”

Oct 26, 2009 AllanPage, Toronto, Canada

We arrived a full hour before the posted check-in time, yet there was a line-up and they were checking people in. I flashed my Starwood Preferred Guest gold card and... more »

“Not worth it, choose another place to stay”

Oct 20, 2009 LolaRamona, Toronto

On the positive side, the view was great, but that's not difficult in Niagara Falls. The beds were comfy. However, the washroom was tiny and unattractive. The coffee maker made... more »

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