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New York Palace Hotel: 455 Madison Ave | New York City, NY 10022

Best Luxury, United States

TripAdvisor Traveler Rating:: Based on 708 traveler reviews

Most Recent Traveler Reviews:

“Would Not Stay There Again :(”

Dec 25, 2009 TravelerFromTheEast, Riyadh

The only good thing I found about this hotel is the location, however my stay in this hotel was horrible here are the reasons: 1- Room Service: I do not... more »

The only good thing I found about this hotel is the location, however my stay in this hotel was horrible here are the reasons:

1- Room Service: I do not know what part of the sentence "Do Not Disturb" the hotel did not understand when I left the room I kept the sign on, when I came back the room service went in and cleaned the room, however they took the glasses from the minibar and I have to ask 4 times for them to return them back.

2- The Limo: When I arrived at Penn Station I have asked the hotel to arrange a limo for me to take me to the hotel, when I have asked for the service I have been told a certain charge figure and I have arrived to check in I have been told another figure, and when the hotel charged me they charged me with a different figure that is 3 times more what they have told me, after explaining the hotel the situation 3 times, the finally got convinced and guess what !! they charged a new figure for this service.. talk about the confusion and bad communication.

3- The Restaurant: The food is actually good @ the Istana restaurant however what I did not like is the servants there, I do not know where they are from France or Italy regardless (No offense) but they have TRULY defined the meaning of "Un-Friendly" they never smile, they let you feel as if they are paying for your food not the other way around truly did not like their attitude.

4- Checkout: While I was staying at the hotel I came back and the key for the room did not work, when I asked why this has happened, I found out that I was "Checked-out" from the room while I was still staying there for additional 2 nights, according to them Room Service team reported that my room was empty, however this day room service did not even clean my room so I do not understand how did they reach this conclusion.. !!

5- Bathroom: The shower water heater control is loose, it really did not affect the control of water temperature, but I mean come on did I really spend this amount of money in this so called New York Palace Hotel for me to see this kind of stuff, it was totally un-pleasant and has set bad impression, if the hotel will one day reply back to my review and pop the question of why I did not report this to be fixed, my answer is, I have asked for 2 empty glasses after room service took them when they cleaned the room and got them after 14 hours and four times calling begging to have these glasses. So I guess that if I reported this to be fixed it might have finished after months maybe. « less

“A Magical trip to New York!”

Dec 17, 2009 MT40, Sussex, UK

WOW is a word I used lots of times during my stay in New York! For my husband and I this was going to be a special long weekend to... more »

“"rude" concierge”

Dec 17, 2009 ringo5, bremerton

We had the unfortunate situation of running into a extremely "rude" concierge during our visit. I voiced my concerns w/ Mgr on duty who offered no apology during conversation nor... more »

“Excellent Stay! Will definitely stay there again in the future! :)”

Dec 15, 2009 Bailey622, Bailey622

I have always wanted to go to NYC during Christmas time so I wasn't trying to be a penny pincher with this trip. I booked our rooms in July, and... more »

“Appearance, 4; Service 1-2”

Dec 10, 2009 Kate133, Los Angeles area

Beautiful property, very well located. Terrifically bad service. Housekeeping "missed" our room one day. Attitude from hotel operator when approached with small requests. Unprofessional, rude service in downstairs cafe/piano area... more »

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