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Horseshoe Casino and Hotel: 1021 Casino Center Dr. | Tunica Resorts, MS 38664

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TripAdvisor Traveler Rating:

Based on 106 traveler reviews

What to Expect:
- Rooms
- Service
- Value
- Cleanliness

Most Recent Traveler Reviews:

“Horseshoe rooms gorgeous”

Dec 21, 2009 mouldon, St. Louis, MO

Arrived this afternoon to the Horseshoe and staying in a classic (most basic) room. They have all just been renovated and are super deluxe for the price (we paid 40... more »

“Good Value”

Dec 18, 2009 ManGoneATravelin, Austin, Texas

The weekday rate for a room was great. Like $40 or $50 depending on how close to the elevators you wanted to be. It can be a long walk to... more »

“Disappointed with the Horseshoe”

Dec 9, 2009 TeaEarleGreyHot, Illinois

I booked my (single King) room directly on the hotel's own website, for $55 (weekday). Two days later my colleague booked his room by phone, and got his for $10... more »

I booked my (single King) room directly on the hotel's own website, for $55 (weekday). Two days later my colleague booked his room by phone, and got his for $10 less! Arrived after 10PM. Ok, first THE GOOD. There is free, covered parking. The elevators worked efficiently, and the bed was fairly comfortable and had good quality, clean sheets. The bathroom had basic amenities (shampoo, conditioner, lotion) and standard hotel-grade towels that were clean and absorbent. The flat-screen TV had limited channel selection, but was nice. There was a free (empty) refrigerator. The climate control worked, albeit loudly. Now THE BAD: I got lost on my way to the room TWICE, first because it was not clear what floor my room was on, and second because there were no directional signs on the 2nd floor showing where the bedrooms are (the elevator puts you out among meeting rooms and ballrooms and fitness center). When I got to the room, I found there was NO desk, NO hotel guide telling me what services are available or where, where, NO information on in-room dining. The tap water tasted horrible. Wireless internet was not free (shame on them!). As I prepared to retire, the bed linens started falling off the bed right away because they did not use fitted bottom sheets. Further, the room had two double beds, not the king bed I had reserved. And the hotel was easily less than 10% capacity. And at midnight the alarm clock went off, having been pre-set by either the housekeeping or the previous guest--and it was not easy to figure out how to turn it off! Now THE UGLY: The wall-mounted lamp fell apart as I tried to turn it off, exposing me to bare wiring, and leaving the lamp dangling from the wall. There is NO way the housekeepers didn't know about this, because the lamps were turned on when I got to the room. I could have electrocuted myself on this. There is no excuse for this safety hazard.

I booked this hotel after reading very negative reviews of other properties here at tripadvisor. I would recommend the Horseshoe only if you are willing to complain to the desk and insist you get the room you booked, and are prepared for some malfunctions and safety hazards. Oh, and no matter what hotel you stay at in the Tunica/Robinsonville area, study a map before you go because the signage along the roads is TERRIBLE! We got lost on arriving and on departure! « less

“fanstatic better than vegas”

Nov 23, 2009 nunner, chichester

we are from england we just dropped by chance .the staff were very nice and helpful and rhonda on front desk was great we stayed eight days. everybody was really... more »

“Casino great, hotel high-end OK, staff superb”

Nov 13, 2009 shrimpdip, Dallas, Texas

I'm a Diamond-level Total Rewards player and was comp'd room, meals, etc., and took my sister for a weekend in early October. We flew into Little Rock and then drove,... more »

I'm a Diamond-level Total Rewards player and was comp'd room, meals, etc., and took my sister for a weekend in early October. We flew into Little Rock and then drove, very easy rural drive, very easy to find the Horseshoe by car.

We had a fabulous time, both of us hit for good $$$, everything was great! I opted to choose the Horseshoe since the hotel is directly connected to the casino (from the hotel elevator in the lobby, merely a few steps into the casino), and we both like to play on impulse. SOOOO glad I chose the Horseshoe rather than Harrah's -- if we had stayed at Harrah's, it would mean annoying bus waits to/from the hotel (each Terrace/Veranda property is about a mile from the casino) every time we wanted to play or ramble.

As a Diamond-level player, I was surprised by the quality of the room we were assigned (comp'd of course) -- it was "old" and nondescript but definitely clean and do-able (two beds, sofa/seating w/table) but "just a hotel room." My partner & I have stayed countless times at Harrah's New Orleans at Platinum and had a beautiful suite, over-the-top. So I was surprised by the difference, especially for a higher-level comp.

The room had all of the expected amenities that my sister & I valued -- hair dryer, coffee maker, great shower (lots of pressure!), and an in-room safe (very easy to use & very needed, we both won significantly). We had room service at one point and it was hot, good, & what we expected. There is a full Starbucks in the lobby, so a simple elevator ride to morning caffeine-fill-capacity.

At the casino & restaurants, we encountered *very* friendly helpful staff everywhere, superb! Our executive host, Jill Overton, was especially attentive and helpful, and we had an outstanding meal at Jack Binion's Steakhouse -- exquisite! And I was wearing shorts & a golf shirt.

As a Diamond-level guest, I was invited to a free hors d'oeuvres buffet & drinks in the Diamond Lounge just inside the hotel from the casino...great bar, lots of seating space with couches & chairs in two different rooms, flat-panel TVs with news, good free eats & drinks.

We went to Harrah's just to hang & gamble and also another time to attend a concert. Though the Horseshoe and Harrah's run fairly continuous shuttles between the two properties (only a mile or two apart), there can be a wait -- plan ahead if you need to be in either place at a specific time. Also, my sister & I did massages at the Bellissimo Spa at Harrah's -- two shuttles: one from the Horseshoe to Harrah's casino, then another to Harrah's hotels (x2 separate buildings). Again, plan ahead...there is a wait. Spa was fanTAStic, highly recommended.

Harrah's casino -- more but I'll post it under Harrah's. In brief, crowded not-friendly-feeling casino, Paula Deen buffet (upstairs) is outstanding, well worth it.

Great time at the Horseshoe, I'd go again...easily! « less

“The BEST in Tunica!”

Oct 28, 2009 CoachRichtsDawg, Atlanta

I've visited Tunica for 10 years and stayed at every location, this is the place! An added bonus is it's located between Gold Stike Casino and Sheraton Casino so you... more »

“We Love the Horseshoe!”

Oct 23, 2009 Maypo26, Piqua, Ohio

We just spent 4 nights at the Horseshoe and it's our favorite place! It's pretty expensive on Saturday nights, so we stayed at Sam's Town the first night - but... more »

“Great Atmosphere, Great People, Lousy Service”

Oct 20, 2009 josie23, Indiana

The casino was great, the food was great, the golfing was great. It's too bad the service sucked so badly. It took a day and a half to get an... more »

“OUTSTANDING !!!!!”

Oct 19, 2009 NEWYORKTRAVELER99, Albany, NY

Just got back from an 8 day stay in Tunica. That's right 8 days. My Wife, In-laws and myself cannot say enough nice things about the Horseshoe. From the time... more »

“ouch”

Oct 18, 2009 unhappy86, illinois

Casino took out twice on what should have been one debit I'm still fighting and waiting even though they agree I am right for my money A bird flying over... more »

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