... need to come with the cold weather? Customer service doesn't need to be lost just because people are trying to enjoy a vacation in a great location like Big Bear. If you stay away from BB Cool Cabins it's a great place to go - even in the cold ... more

... is by far the largest rental agency up here. They have over 400 units in their inventory - the next biggest has about 150, so naturally they have the largest amount of clients. It's also an unfortunate fact that they don't have a very good reputation. The only thing ... more

... quality of service from the rental agency is ... ... these homes are used as vacation homes by the owners on occasion and rented out through one of the local agencies when the owner isn't using them. It's a very European concept and I think a lot of Americans don ... more

... that you get a great discount and total upgrade on your next stay, whatever it takes to have a happy client - that's what matters to us. Please give us another chance. Sorry again for any issues that were a bother to you and your family during your vacation time ... more

... Cool Cabins in particular, and rental cabins in general. First of all, unfortunately much of the bad stuff written about Cool Cabins is correct. Their general reputation is poor among both renters and homeowners who have contracted with Cool Cabins to manage their rentals. I doubt that they intentionally provide ... more

... I once used Lake Arrowhead Rentals and was charged $2,000 for broken furniture which we didnt break. The problem? This housekeeper didnt go to the house in-between renters (hence the trash outside the front door , cinders in fireplace, broken furniture and used linens). Their proof? They asked the ... more

... advertises their units as 'Premium Vacation Rentals." My wife and I rent homes every year, trying to keep our cost @ around $900.00. We always have received very nice homes. We know what "Premium Vacation Rentals" are and ... ... have EVER complained of ANY rental unit we have ever stayed in ... more