First, let me tell you I hate to say anything negative about Hawaii. I've been in all island more than a dozen times and I've never complained about anything.
When we made the reservation the hotel said we'd get an ocean view room. That was not an ocean view room. We called the front desk at the Kaanapali Beach Club (next door) because that's where we checked in, but no one answered our calls. We left two messages there ans since no one called us back we went directly to our reception desk. They seemed indifferent and stated that our room was an oceanview suite. That room could be called garden view, pool view, NOT ocean view. The problem was, that obviously the front desk was not interested in helping us. After a while there, they changed us to another room that was smaller than the one we had before and the view was even worse. We had a view of a parking lot, an again, no ocean view. I've attached pictures so you can see. I've stayed at ocean view suites. This was... more