How could one complain about a vacation in Hawaii? Its paradise. The Sands of Kahana offers amenities, a restaurant, bar, rental services, an Expedia concierge and is located on a beautiful beach. Our room was clean and updated with a beautiful view. I do, however have a complaint. Six months prior to our stay, I chose a specific room online. The reason for the specific room was because we had friends and family staying there as well and we all wanted to be in the same building. My intital email confirmation even noted and confirmed the room I requested. When I arrived at the sands, I was assigned another room and was told my original request was unavailable. The woman at the front desk was helpful and explained to me that Sullivan properties is located at another facility and I would have to contact them directly. All in all, it would have been nice if a rep from Sullivan contacted me prior to my stay to confirm the change in rooms so that I could have been placed in the same... more
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