We had booked a condo with Maui condo and car at the Astin Maui Banyan last july. We received a phone call from representative stating the condo we had booked was unfortunately slated for complete renovations, would we consider an alternative. We were not at home at the time, and agreed to the change. This was after the representative assured us the condo we
would be in had brand new beds.
We were very displeased. Upon arrival, we found the condo we had agreed to, was dirty. The carpet was stained, walls needed painting, and one of the beds had a mattress that sunk into the bedframe. This condo was sadly in need of a complete renovation. Maui Condo and Car had no other place for us, said we would not get a refund, but did offer to send in a cleaning crew. I feel that should have been done BEFORE we arrived.
We found out that although the condo was at the Astin Maui Banyan, it was not owned or managed by them.
Be very careful about the condos rented from Maui... more