The Customer Service we experienced was very good. When we first called, our agent was sweet and answered our plethora of question. She was also very nice to mention other extra nearby scenic sites like the Linville Falls and Caverns, Mt. Pisgah area, and more. If I left a message, It was always returned and my questions always answered very well.
A great perk we received by staying with Carolina Mornings - the agency that controlled the Red Bird Cabin at Laurel Mountain Retrea, was the Mountain Discovery Pass (MDP) for each day you stay at the cabin. We got a great deal on the Biltmore estate- basically a buy one get one free deal to see the estate each day of your stay. We went to tour the different parts of the estate both Saturday and Sunday so it worked out really nicely. As well, the MDP also offered French Broad Ziplining for buy one get one free. We were staying in May so those were the only two activities being offered. But in the summer, even white water rafting... more